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MartinLoofer
Contributor I
April 16, 2023
Answered

Crossfade issues on playlist

  • April 16, 2023
  • 23 replies
  • 2605 views

Is anyone experiencing issues with crossfading on playlists. Random songs will play for around 10 seconds and then skip to next song. This happens in different rooms when using either Macbook or IPhone. Streaming service is spotify.

If so is there a fix or do I need to wait for a bug fix update ?

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    Best answer by Corry P

    Hi @MartinLoofer et al

    We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

    If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

    23 replies

    Show previous replies
    BigRock
    Lyricist II
    July 11, 2023

    I agree this crossfade issue is absolutely ridiculous. Two of the biggest players in their respective industry and they can’t resolve it. Note I got the contact info listed below from their respective websites, so I can’t guarantee accuracy of the email addresses, which is why I sent a copy of my email by US mail as well.  At a minimum, I hope we get a response and ideally a solution ASAP.

     

    BY FIRST CLASS MAIL and Email:

    July 11, 2023

     

    Patrick Spence, President & CEO

    SONOS.

    614 Chapala St

    Santa Barbara, CA 93101

    patrick.spence@sonos.com

     

    Daniel Ek, CEO

    Spotify

    4 World Trade Center

    150 Greenwich Street, 62nd Floor

    New York, NY 10007

    daniel@spotify.com

    Dear Messrs. Spence and Ek,

    I doubt you are directly aware of the above-referenced crossfade issue when streaming Spotify on Sonos. I also doubt that you will receive this note directly, but I do hope someone on your respective executive teams will give it their attention and resolve the issue. Please know that I am a longtime customer, with 12 Sonos products (Sonos ID ***) and a Spotify Premium user (Username: ***) since 2013.

    The issue (which began in April for me) is that when streaming Spotify on Sonos, the crossfade feature no longer works properly. At the end of a song, the next song fades in as expected, but then after five seconds or so, is replaced by another song.  This is so frustrating to me and a number of your customers, as noted in the Sonos Community: https://en.community.sonos.com/controllers-and-music-services-228995/crossfade-issues-on-playlist-6882042 .

    The community has been waiting long enough. Your attention to this issue is greatly appreciated.

    Sincerely,

    Ernest Chico Rosemond

    A Frustrated Sonos/Spotify Customer

    Moderator note: User account ID’s redacted for user protection

    Airgetlam
    Airgetlam
    July 11, 2023

    I hope you sent a similar mail to the CEO of Spotify, since, at best guess, the issue resides on their side / servers. If it were a Sonos issue, all streaming companies should be equally impacted, since they all use the same Sonos API. 

    Bruce
    Corry P
    Corry PAnswer
    Sonos Staff
    August 24, 2023

    Hi @MartinLoofer et al

    We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

    If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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