Crossfade issues on playlist

Forum|Forum|3 years ago
April 16, 2023
23 replies
2605 views

Is anyone experiencing issues with crossfading on playlists. Random songs will play for around 10 seconds and then skip to next song. This happens in different rooms when using either Macbook or IPhone. Streaming service is spotify.

If so is there a fix or do I need to wait for a bug fix update ?

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Best answer by Corry P

Hi @MartinLoofer et al

We believe this issue to now be resolved with the most recent update (15.7). Please ensure your Sonos system is up to date.

If you still experience this issue, however, I’d encourage you get in touch with our technical support team to report as much. Thank you.

Show previous replies

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djmoller

Lyricist I

Experiencing the same issue for more than 2 months now and still not fixed. Not good from Sonos - I would recommend to give this highest priority to get it fixed on shortest notice to keep at least some level of customer satisfaction

G

Glegaepatter

Contributor I

Was told by Sonos its a problem specifically with Spotify. To check I took out a month free trial with Deezer and true enough works perfectly. Sonos and Spotify need to rectify ASAP.

Airgetlam

There’s not much Sonos needs to do. Both Deezer and Spotify both use the exact same API supplied by Sonos to send data to the Sonos player running on your speakers. It works fine for Deezer (and every other streaming company), but not for Spotify. Why is that?

Bruce

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Gibsy

Trending Lyricist I

How is the fix coming along..still having issues

M

mwgriffith

Lyricist I

I’m having the same issue with my Spotify and Sonos crosfade. Every other song or so plays for 10 seconds. Very frustrating. And the response from Sonos is equally disappointing.

I already found Sonos buggy. This is just one of many app failures.

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Glegaepatter

Contributor I

My problem with Spotify is still ongoing, no sign in sight of a solution from Sonos. However, as I've said before my Deezer Premium works flawlessly?

C

ChooChooStu

Trending Lyricist I

Hello @MartinLoofer and welcome to Sonos Community!

We are investigating this issue, but unfortunately do not currently have an ETA to share for the fix.

You can enable crossfading in the Spotify app and stream to Sonos via AirPlay, Bluetooth or Line-In to maintain the crossfade setting.

Note that Spotify Direct Control does not support crossfade, thus is not an option.

Thank you for the post. I will reply here with an update, as soon as I get one.

It’s very annoying that you have launched new speakers but are unable to fix the software that they use. Where are you priorities. I own a total of thirteen speakers. That’s a big investment and too often I’m made to believe I’ve made a mistake.