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DeadTetra
Contributor I
August 17, 2023
Answered

Music Services disappeared

  • August 17, 2023
  • 3 replies
  • 1493 views

Hey,  I have found all Music Services have disappeared overnight, apart from Last.FM.  Search is blank, too.  I tried to connect to the Spotify App on my phone but the device will not. 

I have followed the online support guidance including resetting app etc., but nothing.  Has anyone else seen this? 

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Best answer by Ken_Griffiths

Hey,  I have found all Music Services have disappeared overnight, apart from Last.FM.  Search is blank, too.  I tried to connect to the Spotify App on my phone but the device will not. 

I have followed the online support guidance including resetting app etc., but nothing.  Has anyone else seen this? 

The services and settings are actually stored on your speaker(s) - the App is merely a ‘remote’ to control the devices. If you can’t access your speaker with Spotify etc. then I suspect the Sonos products are not being ‘discovered’ correctly on the LAN. I would start by rebooting the router and if needed, power-cycle each speaker and see if that solves the issue.

3 replies

Reno123
Lyricist I
August 17, 2023

I have exactly the same issue.

Is it an issue in Sonos servers?

Ken_Griffiths
Ken_GriffithsAnswer
August 17, 2023

Hey,  I have found all Music Services have disappeared overnight, apart from Last.FM.  Search is blank, too.  I tried to connect to the Spotify App on my phone but the device will not. 

I have followed the online support guidance including resetting app etc., but nothing.  Has anyone else seen this? 

The services and settings are actually stored on your speaker(s) - the App is merely a ‘remote’ to control the devices. If you can’t access your speaker with Spotify etc. then I suspect the Sonos products are not being ‘discovered’ correctly on the LAN. I would start by rebooting the router and if needed, power-cycle each speaker and see if that solves the issue.

    DeadTetraAuthor
    Contributor I
    August 18, 2023

    Thanks for the response; All the services returned this morning but I will reboot the router, just to be sure

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