Music Services disappeared

3 replies
1506 views
Translate All

Hey, I have found all Music Services have disappeared overnight, apart from Last.FM. Search is blank, too. I tried to connect to the Spotify App on my phone but the device will not.

I have followed the online support guidance including resetting app etc., but nothing. Has anyone else seen this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

Hey, I have found all Music Services have disappeared overnight, apart from Last.FM. Search is blank, too. I tried to connect to the Spotify App on my phone but the device will not.

I have followed the online support guidance including resetting app etc., but nothing. Has anyone else seen this?

The services and settings are actually stored on your speaker(s) - the App is merely a ‘remote’ to control the devices. If you can’t access your speaker with Spotify etc. then I suspect the Sonos products are not being ‘discovered’ correctly on the LAN. I would start by rebooting the router and if needed, power-cycle each speaker and see if that solves the issue.

R

Reno123

Lyricist I

I have exactly the same issue.

Is it an issue in Sonos servers?

Translate

Ken_GriffithsAnswer

Hey, I have found all Music Services have disappeared overnight, apart from Last.FM. Search is blank, too. I tried to connect to the Spotify App on my phone but the device will not.

I have followed the online support guidance including resetting app etc., but nothing. Has anyone else seen this?

The services and settings are actually stored on your speaker(s) - the App is merely a ‘remote’ to control the devices. If you can’t access your speaker with Spotify etc. then I suspect the Sonos products are not being ‘discovered’ correctly on the LAN. I would start by rebooting the router and if needed, power-cycle each speaker and see if that solves the issue.

Translate

D

DeadTetraAuthor

Contributor I

Thanks for the response; All the services returned this morning but I will reboot the router, just to be sure

Translate

Sign up

Login to the community