Spaces & Setups

Hi - I’ve been using Echo Dots for years to control my many Sonos devices.  I have set up groups in the Alexa app, so I don’t have to say the room / group name each time.  So I could say ‘Alexa play Rumours’ and it would play on the Sonos in the room I was in.  I could also say ‘Alexa volume up’ and this would be applied to the correct Sonos speaker. All as expected.I now have Alexa Plus.  The first command, above, works as before.   But now any command to change volume is applied to both the Echo device and the Sonos device.  I now have to specify the room name to ensure volume is only applied to the Sonos speaker.  so I just want to check if this is now the new expected behaviour or not?  many thanksAndrew

I don’t like the default voice for Sonos voice control - Is there any way to change it? Having only one option (and it being only a male option) is not a great experience.

How do I factory reset a port device? 

For a long time, Sonos didn’t make available the alphabetic key at the side of the list of albums in my Music Library but this has since been rectified. Praise the Lord for small mercies. PLEASE give us the option to view our albums in TILE view as opposed to LIST view which is the only option available at this time. Surely this isn’t too much to ask, Sonos.

I have a TV with  beam gen2 with 2 x era 100 as surround speakers, v. happy with this setup.In another room I have my existing stereo which includes a turntable.If I buy a Sonos Port, can I take the line out(tape feed) from my amp into the port and have it stream to the sonos speakers in the other room? I don’t mind if the music just comes out of the beam or just the era 100s 

Hi,I have play:1’s, a play:3 and Playbar.I have the Sonos S1 app controller for these.I wish to add another speaker but can no longer buy play:1’s as they are discontinued.If I buy the Era 100 Sl or Era 100 can I add these to my existing set up (ie will they all be compatible with each other [the old and new ] and which app will I be able to use to control them all - the Sonos S1 app or the Sonos app? thanks in advance  

I have recently switched from Amazon Music to Tidal. I have linked the Tidal service in the Sonos app and can control using the Sonos app, I just can’t get Sonos to play Tidal music using voice commands (Sonos), I get the following back:“Sorry, Sonos voice control isn’t available for Tidal yet”.Can anyone help, or is just a limitation I have to live with?ThanksLee

I set up alexa, it works. Next day it doesn't. It goes on and on.... Driving me mad. It just does no respond to the voice despite being set up in the app properly 

The short story is that I have the Arc and Sub 2.0. Everything connects, but I can only get sound out of the arc.  I've tried resetting the router, the sub, the arc.Tried putting older software into the sub, and then updating again.I've reset both sono speakers a half a dozen timesI've tried having the subwired to the router, and i've tried having the arc wire to the router, setting it up after both of them are reset.I cannot get a test sound out of the sub before I link it to the arc system.I'm using an Eero router, without issues to any other non-sonos devices. It connects and the functionality all looks correct, i can add it to the room. All the lights work properly. I've tried disabling the wifi on both units when they were hardwired, i've tried having it all set up wirelessly and disabling the sub and reenabling it. I've tried setting the sub and arc up from scratch in 2.4g & again in 5g router configurations.  I tried to contact Sonos support and failed. But have put in ticke

New Era100 owner. I want to use voice control for BBC Radio stations (BBC Sounds).I do not want to use Alexa.Have I bought the wrong product?

When I turn off tv after a period the Sonos arc appears to select Sonos radio? A lot of American dialogue and songs and Although low volume it’s crap.drives you nuts .In the radio app the volume bars are at zero and I select radio songs at volume zero it’s exactly the same. Software is up to dateffs help please 🙏

have been happy with Move 2. - til now.  today it sounds “tinny” with a “far away” quality to the sound. Please help me fix this! >i have not changed anything.> Trueplay is ON.>Playing with equalizer (a poor one — make this better Sonos!) didn’t help.  How do i fix this please!!!

Out of the blue last month my Sonos one stopped playing music on YouTube music. I’ve tried unlinking and de authorising and nothing seems to work I swapped to Alexa and had no issues other than Alexa doesn’t let you use YouTube music and since that’s the service I use. effectively I’m left with a paperweight as it stands 

I have recently stopped using Napster as my music source and have started using Amazon Music . My subscription to Amazon Music is the Standard - Individual at £9.99 per month.Using the Sonos app I am unable to select artists or tunes I enter - no selections can be found. I can play generic music so I know my Sonos speakers are OK.My question is should I be able to select what I want to hear with my Amazon Music Standard - Individual subscription (as I could with Napster) or do I need to upgrade my Amazon subscription to a more expensive option.

Please allow a future integration with home assistant by allowing the sonos speakers to work as satalites for Home Assistant.  Or integrate sonos voice to communicate with home assistant. It just makes sense that this is on the pipeline for updates. I like many others are well invested in the sonos ecosystem, with speakers in every room. , its just annoying having to run sonos, alexa and have a separate satellite for HA.  With sonos voice being the most non-cloud friendly,I thought you would pair well with HA. I hope this gives food for thought and I hope to see some sort of improved integration with HA in the future. Help male smart homes smarter 😄 Thanks Dave

I have a Sonos One. At the end of January Google Assistant stopped being able to play tracks on Spotify (it would work with other commands). There was at least one other forum post about a similar issue and there was even a Status post at https://status.sonos.com/ for the issue. I opened a support case and it was recommended that I watch the status post.However, a couple of weeks ago the status post disappeared (I can no longer see it, but the link was https://status.sonos.com/incidents/5g9b95ggcymg) and yet it still doesn’t work. I have tried many variations on removing and resetting connections and still nothing.Surely I am not the only one who still has this issue?! Thanks!

I have a Sonos Symfonisk (from Ikea). It works on Wi-Fi but not Bluetooth. If I’ll buy a SONOS Era 300 and I ‘ll  connect it to the SYMFONISK, will the system (2 speakers symfonisk +ERA 300) work on Bluetooth? thanks best regards

Hi, my family has a house filled with at least 15-20 sonos speakers in the ceiling, amps, connects, arc, etc.  I was surprised when we didn’t get a 25% offer email like everyone seems to be getting.  Any idea how we can get the 25% offer as I just moved out and now want to fit my house with a few thousand $ in speakers for an awesome gaming/movie setup. I have a 20x20 family/media room in my new place, with one wall for the tv completely shelved (not sure if that’s good or bad for speakers). Help me decide what speakers to get and where to put them? From an aesthetics standpoint I was thinking arc ultra right under the TV, sub in the front corner of the room.  I am new to background speakers, but see people tend to have two. So thinking two era 100s or 300s on stands in the back corners (aesthetically better for us than right behind the couch). I was hoping to get the sub era 3 open box and then use the 25% off to get the rest brand new.  Let me know if my thoughts are foolish before I

After lots of investigation and comparison, in January I decided to select Sonos for my whole-home music system speakers, to be controlled via my extensive Home Assistant smart home system via the Music Assistant subsystem (HA/MA). The purchase timing was influenced by IKEA discontinuing their Symfonisk line, with the remaining speaker inventory available for half-price, plus a Sonos 25%-off sale.I first bought a pair of Symfonisk Picture Frame speakers, and after onboarding them with the Android Sonos app, they were instantly discovered by HA/MA after adding the MA Sonos Provider. Aside from lacking the TruePlay feature, these speakers were everything I hoped they would be. Great sound for just $150 each.So I immediately bought a pair of Sonos Era 100 speakers (for BT and aux-in support) and a pair of Roam 2 speakers (for initial outdoor support), which also were onboarded via the Sonos app and were discovered by HA/MA.The system performance was even better! I especially liked how I c

Når jeg giver en kommando til Sonos Voice Control bliver svaret fra SVC sagt med alt for høj lydstyrke. Hvordan kan jeg regulere lydstyrken?

Hallo,Ik gebruik de google assistent al jaren zonder probelem op mijn sonos beam maar sinds kort praat die half Engels en Nederlands door elkaar heb de assistent van de speaker verwijder en opnieuw toegevoegd hopend dat het opgelost zou zijn maar nu kan die helemaal geen commando's uitvoeren ik kan wel vragen "wat is de tijd" dan krijg ik in het Nederlands antwoord als ik vraag doe de lampen uit dan krijg ik in het Engels antwoord of als ik synchroniseer apparaten zeg dan krijg ik in het Engel dat alles opnieuw gesynchroniseerd is maar niks werkt meer iemand een idee Op alle systemen staat alleen Nederlands als taal geen 2e taal locatie staat ook op Nederland alle systemen ook geüpdatet 

 I’m getting the error “the track is not encoded correctly” on Sonos S1 when trying to play DR’s radio channels via DR LYD. Both the app and firmware are fully updated, but the issue happens every time.It seems like a compatibility problem with DR’s current stream format on the S1 platform.I do not want to use TuneIn as a workaround, since I prefer using DR’s official stream.Does anyone know whether DR’s current stream is compatible with Sonos S1, or if there’s a proper fix

Hello,I own a Sonos Beam. Over the past few days I’ve noticed that Google Assistant responds to “Hey Google”, but it ignores voice commands and nothing happens. I’ve tried several commands, for example:“Hey Google… lower the volume”,“… turn off the TV”,“… play song X”. None of the commands are executed. I therefore tried removing Google Assistant and adding it again. Everything works fine until I’m redirected to login.ws.sonos.com. When I click “OK”, I’m sent to a page that doesn’t exist (404). Since I can’t proceed in the process, I’m currently unable to add Google Assistant back to my Sonos device. How should I proceed? Could you please fix the link so I can complete the connection? I’ve attached screenshots showing what I see step by step before I’m redirected to the non-existent page 

 Hello, A very important feature is currently missing, and I'm surprised it hasn't been implemented yet. The ability to edit and manage radio favorites would be a huge plus for me. With the MyTuner Pro app, you can manage and, more importantly, move your favorites. Audials Play goes even further, allowing you to create multiple favorite lists. How can I suggest Sonos add this feature? Is it easy to contact them? Do they even check this forum?

This app should be offered by Sonos; it's terrible.