Spaces & Setups

Hi In the last week or so, Plex has stopped working in Sonos. You can see all the library items but the songs won’t play. I have done everything, including overhauling my network and doing a clean install of Plex on my QNAP NAS. I have spent days trying to troubleshoot this issue but so far, nothing. So I am wondering if anyone else might be having this issue, and has it been caused by a firmware update either on Plex side or Sonos? I have reached the point where I'm going to either have to ditch Plex or Sonos so that i can enjoy listening to my music without the hassle. I would really appreciate any advice that someone here might have. Thanks Jay

Album Artwork is in a folder on desktop marked Album Artwork.jpg. Somehow, I have to include this folder in the pathway! Oh, the PATHWAY!! When I do create a pathway it says access to the shared folder is denied check username and password. when I updated my music library one piece of artwork transferred. I can't figure out why that worked and none of the rest worked… Help

Hi I'm done screwing around with Sonos BS and all the money they swindled from me on these speakers.  Has anyone had any luck finding a class action attorney?  Any suggestions on a law firm to contact?  It's time for us to take action.Thanks.

Hello,  I dont see any reason why the other Topic was closed. Refering to I will not accept the fact that this is just closed to say “Just put it in same VLAN”. This is far more like a F*** O*** statement towards your customers. The previous models, were pretty fine working, untill the ERA has been released. How hard is it to listen also to your customers who wants to secure their enviroment and put things in different VLANS?  If this is not being fixed in the coming months, our stores in the Netherlands (35+), will not be onboarded with SONOS setups. To be honest, I still want this to get to work, but if this will stay like this, there is no other choice to see other brands. This is not a threat or a warning, just the facts.  Hope that someone from SONOS reads this actually. 

I am setting up a stereo pair with Sonos One speakers on both my bedside tables. Call them A and B.  As I face my bed, speaker A is on the left and speaker B on the right. But when I am in bed, speaker B is heard on my left and A is heard on the right. I want to use this stereo pair to listen to Binaural Beats, which plays music in a slightly different frequency for each ear. So my question is -do I call speaker B the left and speaker A the right? 

Buonasera,Da oggi,nonostante abbia scollegato e ricollegato l'account come da istruzioni,sonos non spegne/accende più le luci  ,e altri comandi domotici e inoltre non riproduce più i miei brani vocalmente.Ho letto le vostre.istruzioni perché è un problema segnalato ultimamente...mi aiutate per favore a risolverlo?Ho anche un n'est mini collegato e lui funziona.Grazie mille 

Google Assistant no longer controls the volume on my Sonos One. Typical dialog:Q: OK Google. What’s the volume?A: The volume is set at 75%Q: OK Google, set volume 50%A: Got it(no change)Q: OK Google. What’s the volume?A: The volume is set at 75%Q: OK Google. Lower the volume.A: OKQ: OK Google. What’s the volume?A: The volume is set at 75%

Hi, Will owners of Sonos V1 hardware be able to use our 30% credit on purchasing an AMP Multi? Can we self install? The website says Find an Installer…Ther website says that there are no Installers for AMP Multi in Melbourne, Australia!   

Upgrading from Beam to Arc. Do I need to remove the Beam from my system first?

I currently use a Marantz NR1200 as my amp and am looking to add an element of surround sound to my tv set up. I was hoping to add the Sonos Ultra arc to give me a more cinematic experience. Will the Sonas Ultra arc be compatible with my existing amp??? 

For years i have used my Google Assistant automation routine “Hey Google, Local news” to play my local new radio station. I use a routine because every once in a while Google stops recognizing  the station name and needs a different name to work. I just change the routine so I can keep on saying “Local news” as usual.But a new bug cropped up today. Google Assistant running on my Google Home speakers still plays the correct station from the Play Radio Station command in the routine, but Sonos instead tries to play a Spotify playlist instead of a radio station. Something is newly being lost in translation between Google and Sonos.I have fixed it for the moment by changing the routine command to say specifically to play the station from Tune In.

Hi, I have a spotify Basic Family plan, which removes adverts.  When I play via Sonos I get adverts.  What am I doing wrong or is this a known issue. Basic plans - Spotifyhttps://support.spotify.com/uk/article/spotify-basic/

Alexa show + stereo paired SONOS ones.I ask Alexa to play music, I have the SONOS skill enabled and music starts to play.I then tell Alexa to stop playing music and the music stopsAn hour or so later the music just starts again.   This can happen at random times as well as throughout the night.1. I should not need to enable or disable an Alexa skill.  This is a temp workaround, not a fix.2. There is no way in the SONOS app to clear a queue.  This is a SONOS feature request.3. Random playing of music that has been paused in the SONOS app - This is a SONOS bug and caused by bad state handling.  Need a feature as in 2 to make sure the queue can be cleared.4. When music starts at 3am at night, I need a capability to stop all music playing from any and all sources - This is a SONOS feature request.Yes I have tried enabling and disabling the skill, this is a temporary fix / workaround until I play music again, then the problem starts again.  Source is Apple Play.SONOS is the controller, as A

Afternoon all.Received an email (two in fact) from Sonos offering a 25% discount on range. But when I link to it, it routes to Sonos US not UK.Just curious if it’s applicable to UK purchases? I’m in the market just now.Tried asking Sonos using Sonos live chat but when the Sonos bot has finished with you and tries to connect you to an agent, the chat window just disappears. Don’t know why but is consistent.Interested if the discount is usable here. Anyone know about that?Many thanks

Hi allMy setup is Beam Gen 2, 2 x Ones SL for rears and the sub mini. Prices on the Sonos Arc have dropped since the Ultra was launched and now it sells in Europe at 499 euros, same as a the Beam Gen 2. Is it worth it to change? The setup is used 70% movies and 30% spotty streaming.Thanks in Advance Dimitris

Hi , I just wanted to know if it’s ok to use 2 x era 300 with a playbar and gen 3 sub . would I need to upgrade my soundbar to use the era 300 pair . thanks . 

Hi, I'm trying to purchase through the sonos.com website but when trying to checkout it keeps saying "enter a valid postcode A99 9AA",. This is the only postcode that works.My poscode is a valid uk postcode.This happens on both paypal and normal checkout.I'm on the uk page so its not a country issue.Any help?

I would like Sonos to work together with Apple Home and Apple Home Pod consistently.Had I known about Sonos at the time, I would not have purchased Home Pod, which in terms of audio experience is no more than a toy for children. However, since I have it, it can be used to enhance Sonos in one room. I have had only intermittent success in making this happen. Only once was I able to add Sonos as a device to Apple Home. In the meantime, I had to reconfigure Apple Home and Home Pod. Since then, every day is trying to get the music on both Home Pod and Sonos and crossing my fingers. When I try to add Sonos as a device in Apple Home, it does appear as something to add, but then I get the message that Airplay cannot connect to it (nonsense - it can and does as I see elsewhere) and that I need to check the Wi-Fi connection on my iPhone (also nonsense). I know for a fact that Sonos has a strong connection to my Wi-Fi. The problem seems to be centered on Apple Home. Even with this problem, Siri

When I’m trying to add alexa as voice assistance, i cant find it, only “sonos voice control”i’m here in qatar btw

Hi, sorry if this is a common question. I tried to find my exact issue but couldn't.I’m running a Samsung 4K TV, AppleTV 4k (1st gen), Sonos Beam 1 via arc hdmiMy main goal is to be able to adjust volume on the Beam with one of the remotes when the TV is off.  I’ve tried all options of IR/RF learning both TV and Apple TV remotes. Nothing is working.Currently when watching thru AppleTV the remote adjusts the Beam volume fine. Likewise when watching just the television alone (appleTV off) the Samsung remote adjusts the Beam fine. What I’d like to achieve is one of those remotes controlling the volume of the Beam while the TV is off and I’m just listening to the music, etc.I’d like to not have to open my phone for simple volume adjustments so please don't suggest. I currently use “Hey Sonos” which I find tedious as its idea of lower/higher volume is all over the place. I tend to have to throw multiple commands and volume numbers to get it right. Again, would just like to adjust easily wit

I was playing an app from my IPad and the blue light started blinking. All the sudden the iPad was kicked off and a song from someone else’s device started playing and I couldn’t control it. I reconnected my IPad and it didn’t happen again. please help.  

Until recently this was working just fine.  So if I said ‘Hey google, turn on the lights’, it would ONLY turn on the lights in the same room as the Sonos speaker who heard the request. But now it turns on ALL the lights in the house!!! If I say ‘Hey Google, turn on lounge lights’ this does work - but room awareness was working before!I’ve looked at other posts but nothing suggested works for me.  Is this a Sonos or Google issue? BackgroundI moved broadband suppliers last week, and their hub wouldn't let me use the same wifi password, which of course resulted in the Sonos devices going offline.  Using the app I updated new network on one of my devices (which worked fine) but mistakenly didn't click do this for other devices so they were removed from my sonos setup.  For each of them I had to factory reset & re-add to the network - which means re-adding Google assistant support again. But afterwards all working ok. Checked / Tried so far….Confirmed each Sonos device has a room name a

I do not see upgrade credit for my Play:5 Gen 1. Is this not supposed or an error on my account?

I just want to access the Sonos 1 App using an old Sonos amp but it keeps reverting to the newer app?

Hi everyone,I’m currently planning out a Sonos system for my new living area and would love some expert eyes on the layout. It's a very open, airy space with a vaulted ceiling and a massive floor-to-ceiling window wall on one side, which I know can be a nightmare for acoustics.I’m trying to figure out the best placement for a cohesive soundstage. Here is the current setup/plan:I’m planning on a soundbar (likely an Arc) under the TV and a subwoofer. As you can see in the photos, the room is quite deep. The "living" area is carved out by the L-shaped sofa, but it flows directly into the dining area and kitchen.The Rear Speaker Dilemma: I’m wondering if I actually need two rear speakers for this space to get a true surround feel, or if they’ll get "lost" given the open layout behind the sofa.Placement: If I do go with rears (like Era 100s or 300s), where on earth do I put them?Putting them on stands behind the sofa seems like the obvious choice, but would they be too close to the listener