Spaces & Setups

Just installed Sonos Arc, Sub, and 2 One SLs on Saturday for use with my Sony A8H. When I want to listen to a music app, the Sonos app warns that you will lose audio connection to the TV. I tried the switch and sure enough, I had to go back into the TVs settings to get my audio back. Is there a more seamless way to toggle back and forth without so much work involved?I tried using my Firestick to listen to Amazon Music, but then the screen goes to sleep and it now does the same when I watch regular TV. That is a whole other disaster that I’ll need to address… Any help would be appreciated.

TLDR: Sonos Bridge shows up on S2 app, tells me to download S1. Then doesn’t show on S1 app. Tried multiple phones, looks fine on network.  Longer Version:So I have updated everything to S2 for a year or so now, all good. However, recently I decided I wanted to split the system in two - majority on S2, and a single Bridge + Play:1 on S1 (as it’s used for kids room, don’t want to group it by accident - yes, know the limitations this brings). I’ve hard reset both the Bridge and the Play:1, initially I tried just to connect the Play:1 in the S1 app and, while it finds it fine, it errors saying to use the S2 app instead and AFAIK no way around this. So I tried the Bridge, reset, I can see on my network. But I can’t see it on the S1 app at all it just says “Product not found. Move closer to your product and make sure it’s connected to power”. I’ve tried multiple resets, no joy. However, I then opened up the S2 app and it see’s the Bridge, tells me it’s only compatible with S1 Controller and

Can you recommend an HDMI switch (for audio). I have the Sonos ARC and want my TV and my record player both connected to the ARC via HDMI cables, but the ARC only has one HDMI connection…? Would like to not have to manually unplug/plug the different HDMI cable into the back of the soundbar every time I want to switch from playing TV sound to playing record player sound.  open to an alternative solution as well...

I’m thinking of replacing a Beam with Arc and was wondering if the plate that attaches to the speaker itself can be interchanged on the Sanus Beam tv mount. This would prevent having to take the TV down and reinstall the whole ARC TV mount.  

Just bought a Sonos Move to replace a One, and one of the key uses is to be able to play music quietly at night. Unfortunately, the Move seems to bottom out at “quite loud". Even after disabling Loudness and setting both Bass and Treble EQ to -10, it's still far too loud. Adjusting the max volume just makes the first few volume increments silent - it still starts making noise at the same volume. Tested initially via the Sonos app, but the same issue is present playing across Bluetooth from Spotify on a phone The speaker sounds great when I want loud music, but I need it to play quietly at night! Can anyone help Thanks David

The wonderfully eclectic, commercial-free deep rock FM radio station KCDX from Arizona streams on TuneIn but Sonos fails to play it, displaying the error message, “the song is not encoded properly.”The KCDX.com website streams in what I’ve seen described as, “that in-line chunked blob object-style format.” Here's the direct URL: http://vdn.terrafox.com/audio/kcdx/playlist.m3u8Is there any way to get this working on Sonos? Doing a search of this forum the same question was posted some time ago with no resolution. 

My play bar won’t sync with my iPhone. 

I currently own the Arc, 2 One SL's and 2 Subs. Considering that the upfiring drivers on the Arc are very poor at delivering reflective sounds, what is the difference between Atmos and Dolby Digital 5.1 as an overall surround presentation?

Our sonos move says it is playing something from spotify but nothing plays. It was fine yesterday at the start but stopped working properly when we asked to change artists. I tried resetting the speaker but that didn’t resolve the issue. I noticed others have had the same problem. Please help. 

Hi everyone - we’ve recently brought a new house and wanted to purchase a multi-room sound system and have been recommended Sonos. We have thought about buying the Arch - connected to our TV via HDMI cable and two Move systems, one for upstairs and one for the downstairs / garden. I’ve got a few questions and would be very grateful for any advice or info… Can we ‘pair’ all three of the above speakers so we can play music throughout the house at the same time? We have two iphones (iphone 11 and 12) can we play different music through ‘paired’ speakers, i.e. my wife wants to listen to something upstairs and I want to listen to something different in the garden?  How does the app work? do we log-in to app and then link our Apple Music account, so we can use voice control? can more than one person have the app on their phone or tablet?  Thanks, Matt    

Hello,I would like to listen to my app podcast on iOS on my Sonos One but I can’t enable “group non airplay products”.Also, when I turn on the HomeKit app, add new accessory, skip the code/scan button, nothing shows up...Anyone can help?Thanks,Jean.

I have a white arc and want to wall mount it but can only find the bracket in black. Does this matter? Will the black be visible? I can see other soundbars come with wall brackets in the same colour.

I have an iPhone 12. I have a Sonos Move and 2 One SL’s. Heres my problem. I can only control the volume when the App is in the foreground (ie on my screen). When the app is in the foreground I can control it via the hardware on iPhone (ie the volume buttons on the side) or via the slider. On the App I have “Hardware Volume Control” & “Lock Screen Controls “ both turned on (ie to the right). To state the obvious, its all connected via wifi. I have seen some solutions that perhaps what's stopping it is the phone is connected to some other device via bluetooth. Thats not it as if I turn bluetooth off that doesnt fix the problem.If the ONLY wat to control the volume is to have the App open, and in the foreground, thats nuts.Help Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s ex

Naive question; my apologies. But: if two Ones or Symfonisks were set-up as the rear speakers in a Sonos surround system, how would they function when playing simple stereo content? Would they automatically switch-over to being a stereo pair? (And thus play the stereo signal in tandem with my Beam sound bar)? Or do they effectively get switched-off when you’re not playing streams that have specific surround-sound content? (Or: is this a naive question, in the sense that most content has some bare minimum of a surround signal?).  Many thanks..

Just in case any Sonos designers check these forums (?), I have one feature request to improve discovery functionality of the S2 app. On the iOS version of S2, it’s possible to find the command “Search for [artist]” when tapping on the “...” button next to the name of the artist that’s currently playing over Sonos Radio. However, on the iPadOS version of S2, this command is missing (see screenshots). (As is the subsequent option to “Add artist to My Sonos”). I can’t imagine that there’s a structural reason for this discrepancy in app design; and it interrupts the otherwise seamless experience of the Sonos system—especially for those of us who see Sonos Radio to discover new music. (As an aside: better integration with Apple Music would also be appreciated. E.g. being able to add albums directly to the Apple Music Library). iPhone app, with discovery function (“Search for..”) iPadOS app lacks same discovery function 

Is there a way to remove line in option from the available sources? I have many amps with nothing plugged into the line in port, it’s confusing for other users (parents).

Hi,am new to Sonos community, I have Sonos arc and sub Gen 3Just wanted to know Q1- is that arc and sub itself produce 5.1.or 3.1, because I asked this many online platform and reviewers, different information from every time.Q2- Dolby Atmos not as expected honestly (Sonos app shows Dolby Atmos),if add two rear speakers SL one,is that make difference in Atmos effect, however SL is not dedicated rear speakers,Q3- is there any plan for Sonos to make rear speaker with upward firing speakers to support Sonos arc in order to get Atmos more.Thanks   

What comes with the Arc? We purchased open box at Best Buy at a discount however nothing in box except the soundbar.

Having upgraded my system over the past 12 months, I am left with 3no ZP120 connect amps, 1no Zoneplayer S5, 1no Zoneplayer ZP90, 1no Play 3, a brand new unused Bridge, a CR200 controller and 2 pairs of speakers all of which are in good condition, complete with leads and instruction books etc which it seems wrong to condemn to landfillCan anyone confirm that if I sell these on ebay (or similar) a potential purchaser would be able to install and make them work? Or are they only of use to somebody who already has a Sonos system  

Does Sonos one integrate with Nest Hello? As in, does the Sonos One speaker sound a chime when someone presses the smart doorbell at home? Searched around, could not find anything conclusive. This should absolutely be a supported api/feature of the integration and I am looking to get more clarity ASAP on planning some smart home purchases. Any advise is appreciated!

Hoping someone can help - I have my PS5 connected to my Panasonic HX800 TV via HDMI. The Sonos Beam is then connected to the TV over ARC. In the PS5 settings should I be using PCM or Bitstream (Dolby) and can someone help me understand why one is better?Thanks, I have searched around and can’t find a solid answer Sam

Hi,Is there a possibility to know what is the audio format received in hdmi input on a Beam?(To be sure that a 5.1 audio signal is received and not a stereo one)ThanksGuillaume

With the latest update, there appears to be no way to remove Sonos Radio from Services & Voice.  The only option is to Reauthorize the service.  I don’t care about this service.  I don’t want this service, and I don’t want to be forced to see it in my list.  Seriously, this may be a deal breaker for me to continue using Sonos.  

Hello!Play 1 about 5 years old never had issues until new broadband. Now after factory reset blinks orange, then solid orange then back to white. Uninstalled, reinstalled app etc as per other threads. Any ideas please?! thank you :-)

I am currently renovating my basement and want to setup a basic 4.1 surround system using a combination of sonance by Sonos in-wall speakers, two sonance speakers for rear surrounds (possibly a wireless sub), and connect everything to a Sonos Amp. I also want to have the capability to wire two outdoor sononace by Sonos speakers to the amp. Is this possible to do?  I don’t want to run all six speakers at the same time. I just want to have all speakers connected to the amp, and have the amp play a 4.1 system when that is up and running, and then play music at a different time through the outdoor speakers. Thank you in advance!