Spaces & Setups

Prior to the S2 app I had no problems.   Since that app upgrade I have routine connection issues.  I have called tech support multiple times and they say the speakers are connected to the system fine, so I’m convinced it’s comm between the phone and the system.  We have an EERO mesh system in the house for WiFi.   We have a lot of speakers.  On the order of 20. I am running a boost controller and we are using IPhone 11’s to communicate with the system.  This issue can be very sporadic.  This morning I was getting the cannot connect message and the 10 minutes later it connected fine.  Then 5 minutes later no connect.  Sometimes it only shows my move speakers and then later they all show up.  I’m running the latest IOS version on the phones and everything is up to date.  This I very frustrating after spending thousands to not be able to use the system.  Any help is much appreciated.  

I have searched high and low for answers to my questions, but can never seem to find an article/video/review that has answers to my very specific questions.  I hope the folks here can provide details that I need to make my decision!First, I’ll give you my setup/situation:I live in a small townhome with a small living room and am interested in downsizing my (very) modest home theater, piece by piece.  It currently includes:TV:  Samsung UN50J6200AFXZA (HDMI STB, HDMI DVI, but no eARC/ARC HDMI) Primary source:  Apple TV 4K Blu Ray AV Receiver + 2.1 Polk speaker systemQUESTIONS Will a SONOS Arc work at all w/ a pre-eARC/ARC HDMI TV?  (If 1 is “YES”) How would a SONOS Arc best fit into my TV + Apple TV setup?  Is it possible to integrate a Blu Ray as an additional source here?Thanks to everyone!

I want to upgrade my multi-room generation 1 system but have different component needs now in my new home. Eg, I don’t need a 5 nor do I need a Connect:Amp. Can I use these to upgrade to different products?

Is there a suggestion for a 2.1 set up? I was thinking of bypassing the soundbar for a cleaner more typical set up - not a huge fan of the “soundbar look.” I imagine the best way would be two play 1s or Play 3s, sub and Amp?  Thank you! Mark 

I live in a pretty small loft. Like 300 sq. Basically a box. Currently I have a beam (attached to 55” tv) and 2 ‘stereo’ play 1s that are behind the couch. I have great sound in my place. But I want a little more….umf. I’m considering getting a sub. I just need help getting the ultimate setup to be really immersed in sound. I don’t have a lot of funds to drop. But was also looking at the arc, or another pair of play 1s for the front? Any suggestions?

Hi, I used to have a Vizio P65. It stood tall enough that the Arc sat neatly in front of it on the entertainment center. I just upgraded to a LG CX65, and it sits so low that the Arc blocks an inch or more of the bottom of the TV.I bought the wall mounting kit for the Arc, but all the instructions are for mounting below the TV and I did a bit of research and it looks like there could be problems with ATMOS mounting above the TV (I do have a vaulted ceiling if that makes a difference). I’d love some opinions on the efficacy of putting it above the TV. Thanks.

Hey allI’ve read a lot of posts on users having trouble connecting the Beam to Samsung televisions, but can’t seem to find a definitive answer on whether my TV will experience these issues.Does anyone use the Beam with a Samsung UE50RU7400U, and if so, do you have issues with it?I’m really keen to add the Beam to my setup but don’t want to run the risk of buying it and it not workingThank you in advance for any help you have provide :-)Rex 

Cannot get lip synch with new Samsung 2020 TV via HDMI arc, was fine with Samsung 2015 model.Have tried rebooting all devices, removing speach delay on tv but sound still seems to be behind video. I see many others reporting the same issue. 

Hi !I have 2 play:1 speakers. I would like to get a vinyl turntable and use those 2 speakers with it. How can I do so?Also I would like to buy a home cinema speaker for small TV like the Beam. Can it be used also with the turntable?

BBC say “contact your supplier”. Can’t see anything about this on BBC or Sonos websites. Anyone know what’s happening?

I have a Sonos Beam in my bedroom and for some reason it won't show on my Android device (despite signing out and rebooting the app) however on my IOS device i can see the beam and set it playing. It still isn't visible whilst playing on my android controller.

Hello,I use the Sonos app 12.2.7 on iOS, mainly in conjunction with Apple Music.To play a specific song or album, I use the 'search' icon at the bottom of the screen. It works well enough to find anything available on Apple Music.However, when I want to set an alarm to a specific song or album, the 'search' function is no longer available - I must select a song or an album that has already been added to 'my music' on Apple Music. As a result, the procedure is long and inconvenient. First, I go to the Apple Music app and add the song or album to 'my music'. Only then, I return to the Sonos app and set the alarm. Often, when the newly added song or album is not recognized immediately my Sonos, I must close the app and wait for a bit before trying again.Is there a simpler, more direct way that I am missing ? I would like to be able to search all of Apple Music when setting up an alarm, just as I can when I am looking for something to play on the spot.Thank you in advance for your replies

We struggle with hearing dialogue. We have a Sonos Beam and two Sonos One speakers setup as surrounds. Our old wired surround system at our cabin has dialogue coming thru the left and right rear speakers. Can we achieve this (dialogue thru Sonos Ones) with our new Sonos system at home?

Hello!  So I have encountered an issue regarding a recent order from a local retailer here in Riga, Latvia. I ordered SONOS Five from their internet store - https://www.tet.lv/veikals/sonos-five-black.html which appears to really be SONOS Five. It looks the same as the one from the SONOS product page.  They delivered me this product instead - SONOS PLAY:5 (Gen2) (see the pictures attached): Photo 1Photo 2Photo 3Photo 4When I contacted them about this issue, they insisted that it is the same product. Is it really because a simple google search seems to reveal different information? Also they are saying that after contacting SONOS, they have be assured that it is the same speaker.Am I really mixing up two different products here? In regards, Linda 

I have a new LG UN8100 6LB which features an option for using the TV surround sound and the optical out simultaneously. I have a beam which is currently connected via HDMI ARC.  I don’t care about losing voice control features if I switch to optical - what are the audio benefits/pitfalls of the two options: HDMI Arc to Beam or TV surround + optical to Beam ?

Hello,I have a Sonos Amp + 2x BW703 as LR front speakers + BW ASW608 Sub + 2x Play:3s as surround speakers.Can I replace my 2x Play:3s with Gen 2 Connect:Amp with 2 non Sonos speakers as surround.If yes, should I follow the old instructions saying that I should connect both the Amp (it is already connected) and the Connect:Amp, and use the “http://playbarIP:1400/wiredsat.htm” procedure like connecting to a Playbar?Thanks for your responses.

 I’ve got a Sonos beam connected to my tv, with two S2’s and a Sonos sub. I’ve been using it for a couple of weeks now and saw an article saying to check that it is playing in 5.1. I’ve checked and realised my tv was playing in PCM rather than Dolby Digital.I’ve set out my set up below:Samsung TV model UE42F5000Amazon 4K Fire TV Stick Sonos BeamSonos S2 x 2Sonos Sub My Sonos beam is connected to the TV via Dolby digital output, as this TV does not have a HDMI ARC. The fire tv stick is connected in HDMI 1.Everything else is set up and my TV was working fine, but it was using PCM instead of Dolby Digital.I went to change my tv to DD from PCM but it was greyed out, until I then went on the TV stick settings and changed the settings under Audio > Surround Sound and selected Always Dolby Digital. On my TV settings I clicked menu, then sound, checked my speaker settings are on external and then went to Additional settings where I could now select Dolby Digital. Both seem to be on DD so I’

Hello,We are a home automation company and we are interested in buying your products. We have contacted the distributor in the area (Kpsport) but they do not give us availability of most of the products in our order, nor delivery time. We would like to know if there is any solution to know if I go ahead with the order or we have to look for another alternative with another brand.Looking forward to hearing from you soon,Regards.

Has anyone noticed a sound quality difference when listening to Spotify started directly from the Spotify app vs from the Sonos app.   The message “Started from Spotify” will appear in the System section of the Sonos App.

Recently purchased a Sonos Move as “fill” for outdoors to supplement the patio speakers.Over time (30 min plus) I notice that the Sonos gets out of sync (behind).  The longer the more behind.Other wireless speakers (apple AX attached to a McIntosh amp and my Denon AVR) don’t fall behind.Suggestions?Thanks 

Hi, I recently just got my Sonos Arc and want to add couple speakers in the rear for surround. I like the look of those Ikea Bookshelf Symfonisk speakers and was wondering if I am able to get two of those bookshelf speakers and pair them together with the Sonos Arc to create Surround Sound??  I have seen a lot of articles regarding this matter with the original playbar and the beam but I can’t seem to find the answer with the new Sonos Arc.  thank you! 

Hi allHoping someone might have a suggestion here as I’m losing my mind on this one.I’ve had a Playbar for many years with no issues.  About 6 months ago we added a Samsung Q950 TV and wall mounted both TV and Playbar.  Since then both TV and Playbar have worked fine - no issues - with the TV’s ‘smart’ remote happily controlling the Sonos volume.  The Playbar is connected by optical, which I believe is the only option.  The TV displays Sonos/Optical and an animated +/- as volume on the Playbar changes.  All good.A few days ago, the smart remote suddenly stopped controlling the Playbar volume.  I’ve tried many things to restore it:Power cycle the TV Power cycle the Playbar Factory reset the TV and reconfigured Checked for TV firmware updates that might have changed functionality - none recently Confirmed nothing is blocking either the IR window on Playbar or IR emitter on TV Confirmed I can still control the Sonos volume using a different IR remote/emitterCrucially, this model of Samsun

Hellomy set up is a beam soundbar and 2 Sonos one speakers that have set  as surrounds in my tv roomI have added everything to my tv room in the app which I assume is correct.I am slightly confused about the ungroup on auto play setting.I have the tv auto play setting to on which enables the sound to come out of the Sonos speakers when I turn the tv on but not sure what setting to use on the ungroup option.all speakers are in one room which is called tv room .any advice would be very helpful.thanks   

I am thinking of migrating from my marantz 1610 receiver + Dali oberon 1 speakers to a sonos solution for the living room. I do not intend to get the sub as I live in an apartment and I like to avoid disturbing neighbours. I may add two sonos ones for surround but I am going to start simple. I would be grateful for some info /  feedback on a few questions.ComparingSonos amp + a pair of stereo speakers (e.g. Dali oberon 1)vsArc on its own1) Is (a) significantly better for music listening (I use Tidal & Apple music)?2) Does the sonos amp offer the same sound customisations as the Arc when used with TV: Night mode, speech enhancement?3) When using the Amp with TV (no sub or surrounds), is the dialogue clear and easy to listen to?4) Is there a way to set different EQ settings for TV and Music listening (Arc and Amp)? I am not sure this is needed but I have this option on the Marantz and find it useful to adjust the bass down for TV watching and switch over to a different eq setting (tr

Hi all,  I’ve got a playbar, sub (gen 2), and two play:1’s as the rear surrounds in my downstairs family room. I have a 3rd party sub (Hsu Research VTF-2) that I haven’t used in ages since I “upgraded” to a sonos system. I’ve since then gotten an arc in my upstairs entertainment area. I’m thinking of either 1) adding the 3rd party sub to the arc, or 2) moving the sub to pair with the arc and adding the 3rd party sub to the playbar/play:1 combo. Anybody with experience doing this? What equipment would I need? Amp? Connect? I had thought about selling the 3rd party sub but figured that I could make use of it in one of the two rooms! Thanks in advance for any tips or advice!