Spaces & Setups

I have a question.i have sonos one.i would like to connect  azamon.co.jp of alexa.  But, he connect amazon.com. Plaese teach me, how to azamon.co.jp of alexa.

HelloWhen I turn off one of my predefined alarms, Sonos turns it on again.When I delete the alarm, Sonos undeletes it.Never had this issue beforeAnyone who knows what to do?  

Voice on update is now excellent. It was very bad before and needed subtitles. Now everything is way more balanced with the right volume of surround to voice. PLEASE do not f.... This up by changing it. Leave it. I have a beam with small bass and surrounds s2I've had hi fidelity systems for 40 years and it is now excellent. 

For years there has been only problems with my sonos system. I’m so close to chucking it all out the window. The last hour: Playbar works, unable to add livingroom speakers, try ten times, playbar disappears from system, app goes completely blank, livingroom re-appears, unable to pause, playbar reappears in app but without sound, and on and on and on and on ad infinitum et absurdum. Where can I send it all for incineration?! 

I have a Sonos ray, Sonos 1 and a Sonos move. When I put on my Sonos Move for music in our conservatory it automatically puts the music through the Sonos ray even though I click the source to be the move. Getting so frustrated. Moderator edit: Changed “roam” to “Move”

I have:sono ampsonos Sub gen 3sonos arc ultrasonos architecture ceiling speakers sonos architecture wall speakers  before I got the arc. The sound was in incredible. Blew my mind. But once I added the arc ultra, I found the sound would no longer play from the architecture speakers as they are now considered height speakers / surround speakers and I am making a leap here that if the sound is not destined for those speakers it. It no longer is sent unless it was supposed to. Like when listening in Dolby it does go to them.  Most noticed when listening to music some tracks sound night and day different. Almost terrible.  OR if I listen to music on Sonos app. Sounds great.  BUT if I listen to music from the tv ( you tube, Apple Music ) it sounds terrible again.  I would prefer to be able to play sound to the architecture speakers like before and just add the arc ultra as additional speakers.  could I use my other amp that I use seasonally Denny outside speakers and use it solely for my arc

I was wondering if the auxiliary jack cable for the Sonos Ace is compatible with the Era 100, since there is a USB-C to jack adapter but I would also need to add a jack-to-jack cable to connect to my video projector.Thanks in advance for your help

Hello,I have Sonos ERA100, ERA300, Arc Ultra, Sub Gen 4 and Beam GEN 2. I bought all of them in Singapore. Since we are moving to The United States, I have a concern. Singapore: 240VAC 50HzThe United States: 120VAC 60Hz. Can I use all of my Sonos products in US only with plug adapter? 

For context, my “System” consists of:Family Room ‘Amp’ - powers two non-Sonos in-ceiling speakersFamily Room 2 ‘Arc Ultra’ Master Bedroom ‘Amp’ - powers two non-Sonos in-ceiling speakers I would like to “bond” my Family Room ‘Amp’ with Family Room 2 ‘Arc Ultra’ and use the in-ceiling speakers as rear surrounds. When I go to bond it, there is a message that shows up saying:“To use these Sonos Amp as surrounds, connect your Arc Ultra to the router with an Ethernet cable.” I click through this message once, then again, Arc Ultra makes a sound as if it were a success and now Family Room 2 has the Amp and Arc Ultra listed under products. When I go to try audio with surround sound, no audio coming from speakers powered by Amp. They are currently setup as stereo. What am I missing? Do I need to factory reset and create the Family Room from scratch and change speakers to surrounds?Any help would be greatly appreciated. Thank You 

Hello I have got a sonos arc,sub and 300 speakers,my son in law did something with my Spotify app so the rear speakers played music but since then when people are speaking I can't hear there voices very well,I have enhanced speech on,any ideas on what I can do please on the sonos app?Thank you.

Hi,I just subscribed to deezer and set it up with sonos voice controlIt works fine to listen to a specific title, an album, or a public playlist but I can’t listen to my playlists (it says “the content canno’t be found”)I tried everything including updating my sonos one, delete and reinstall deezer and even reseting my sonos and it still don’t work. Has anyone have a solution ?

​@NullReference Sonos Alexa is also not working for me in UK (non Beta), I assume as per:https://status.sonos.com/ 

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?

Previously used Connect to connect TV using 3.5mm audio out on TV to RCA input to connect, worked wonderfully! Connect was many years old and bit the bullet finally! Using the proper adapters, has anyone used the Era 1 to connect their TV? Does it then play throughout the entire SONOS system? Or only on that speaker that is connected? Needing new device to connect TV, and dont really need a soundbar for the one im connecting to! Any suggestions from member currently doing this?

Hello,I am currently running v11.15 of the Controller for PC and all is working well.Sonos wants to update to 90.0-67171. Has anyone still on S1 applied this update? Any benefit or detriment to updating?Thanks!

Relisten was finally working late last week.  It went down again last night.  It was a wonderful 4 day run, but its back to can't connect to Relisten or can't play 'song name'. And it skips through 4 or 5 songs before the error messages appear.  I tried to speak with the help desk, but after 15 minutes and nothing from the representative, other than telling me his name, I aborted. I just want Relisten to work correctly. I assume that Sonos is aware and working on a fix

I don’t see a way to remove it. Just edit.

Hello again.  I'm listening to music from my local library for the first time in a little while and the album art is not displayed. It's the same on android and ios. 

I can’t get my Play 5 to sync with my Ray (connected through optical) when connected to the tv without getting up and pressing the play button on the Play 5. When I try to add the Play 5, then press apply, all sound stops. 

For some reason, my Sonos One lost its connection to my home WiFi network, and it appeared the only way to get it back on was to follow the device reset steps.  Once I was again able to connect to it with the controller app, none of my previous settings were there in terms of favorites, music services, playlists, etc. My question is, where are these settings kept?  As part of my Sonos account (if so, would have expected them to be remembered) or on the device itself?

I have no true play showing on my app , any fix guys ?

Hello, I want to run my computer audio through my Rodecaster Pro II, as I currently do utilizing my Adam A3X powered speakers. But now, I want to use the Sonos era 100 speakers to replace those. Is there a way to connect the era 100’s to the Rodecaster Pro II and use them as my computer speakers (not utilizing the Bluetooth feature of the speakers)?

I have a few zones that are a 3 speaker setup (Beam + 2 Ones, Ray + AMP).  Sometimes I have 1 speaker in the zone unplugged on purpose - example below.  I’ve noticed the zone then disappears so I can’t use that zone at all until I power the missing speaker.  I’d like to keep using the zone even if there are speakers “missing” because they are not plugged in.  How can I do this?  Or is it a feature request? Example zone: my AMP powers 2 soffit speakers for my back deck.  I have a rolling cart for my outdoor TV, which includes the Ray.  When watching TV the AMP speakers serve as the surrounds paired with the Ray.  I turn off the cart’s powerstrip when not watching TV, hence the Ray is unplugged most of the time.   Now, because of the zone setup, I can’t play music out of the AMP when just hanging out on the deck. 

is it possible to use a Sonos ACE connected to an ARC Ultra;hearing through the ACE but still having the Utra working (sounding the film)?

When I use the Sonos app on my iPhone to play music, does the app display the music format?  Dolby Atmos is displayed on the Sonos app when Apple TV is the music source.  But I can’t tell the format when the music source is the Sonos app (or at least I don’t know where it is displayed). This came up because music played with Apple TV sounds different.  Clearer. Thanks,Tom Morris