Spaces & Setups

Is there a way to add a song from a currently playing station to a Sonos playlist that doesn’t stop the station from playing?

Wondering whether to use the upgrade program to move from a Beam (Gen 1) to a Beam (Gen 2). I’d originally been planning on getting a pair of Ikea Symfonisks to flesh-out a surround system for watching films. But I’m wondering whether the Atmos in the second-gen Beam might actually be a more efficient (and/or cost-effective) way of achieving a surround sound experience, in a relatively small room. Can anyone speak to the effectiveness of Atmos on this new Beam?

My Sonos Move previously connected to my Sony mini hifi (CMT-BX90HTR), so I could play CDs on the Sony through the Move. Now it no longer connects, and I can’t get it to re-pair. I have followed the instructions for pairing to the letter - in both the Move manual and the Sony manual. no luck - help!

I’m in the UK and trying to return a Beam to Sonos in Poland via UPS.Sonos’s 3rd party Returns partner (ivytech) supply you with a pre-paid shipping label and customs invoice (of which you print 3 copies for UPS and attach to the parcel).I’ve attempted this twice (with a new shipping label second time) and both times, UPS have rejected it at the export scan stage, saying “clearance information required” and just returned it to me.Both times, the customs invoice * 3 have been on the package in clear Documents Enclosed wallets. The first rejection was apparently due to the pre-filled invoice having an inadequate description. Indeed, it was blank. So, when the second set of documents came from IvyTech, I amended the invoice to clearly describe the goods and added the relevant UK commodity code for export.I’m not the only one having the issue -  Sonos support have been utterly useless, closing my cases when clearly not resolved, giving me a different case number each time I contact them et

I am looking for non Sonos speaker suggestions for use with the Sonos Amp. I already have a pair of the outdoor Sonance speakers in my yard connected to an Amp, and other than having to crank the volume up to 50% to be able to hear them , I am satisfied with their sound.I was looking at the in-wall / in-ceiling sets, but they are way to large for use in my kitchen. Any suggestions would be greatly appreciated. ThanksBob  

Hello,  I am wondering if I can use Sonos one sl in a 30x15x6 m2 warehouse, the construction is made from metal insulated sandwitch panels. Here we are going to open a motorcycle clothing store and I am looking for a solution for backround music. We need to be able to speak to the customers which are going to visit us but at the same time i would like to hear a nice sound :)What do you think can i get a decent result out of 6-8 Sonos one sl? Do I need also a Sonos Sub? I made a test today with a JBL Xtreme 2 which I borrowed from a friend (I hang it at 3 m height near one of the walls) but I was not impressed maybe because the space is so big and all the walls are metallic. Thank you in advance for your help. Ionut

Eleven months ago my Sonos Subwoofer stopped working.  After spending hours trying to fix it as well as quality time with Support I was told that the speaker had a hardware issue and was toast.  So I unplugged the woofer and put it in the closet.In the mean time Sonos then tried to sell me a new Subwoofer. Fast forward 11 months, to cleaning out my closet…Plug the Subwoofer and was alerted there was a software update and it FIXED the “junk” speaker. Why hasn't Sonos contacted all the folks with this issue to tell them there was a SW fix?How many people got rid of their “Junk” speakers and bought new ones?Sonos does not have an answer. This unacceptable in my opinion 

Just starting this up again and hoping for an official reply…. im not sure what you’re paying your dev’s but from experience adding Dark Mode to an IOS app is frankly nearly as easy as typing this request… multiple threads and requests…AND ITS STILL NOT DONE. Sonos. Srsly sort this out. If not an actual reason why you’d not do it?  cue “customer is always right” etc etc…

Hi , will there be a dark mode for the Sonos ( gold ) app ??

I had to make a Beta app update today, and while majority of my system still works ok, the Connect:Amp is not.  I am not able to play anything from the amp now after today’s update (10/27/21).  Does anyone know how to either find this issue or remove the beta app so I can go back to the S2 app instead? 

Hi all,I ordered a Sonos Move on September 9th, with an estimated shipping date of October 22nd. I emailed support this week and got back a “it should ship in the next couple of weeks” reply but nothing specific for a timeline. Today I got an email from support saying that “due to high demand and inventory constraints” they wont be able to fulfill my order by its originally estimated date (last week).  Has anyone else had a similar problem? When should i expect to get my product?Drew W.

We have a pair of Sonos speakers ( a One & One SL ) paired in our lounge controlled by a Amazon Echo., and am awaiting delivery of a Sonos 5 and Rega Turntable set up any day now.  Seen a pair of Sonos  Play 1 speakers for sale, they are in excellent condition, and at £120 look a good buy. Was thinking of getting them to pair up in Stereo for the kitchen, at present there is a wall mounted Amazon Echo Plus, which is not to good. I have a spare echo dot which would control the new Play 1’s. Biggest concern is that they are a few years old and i just wonder how long Sonos will support these with updates etc. Any advice appreciated

I have the Sonos 1 and at cocktail hour I bring it outside in my Tiki Hut to play music. The sound is good but I would love to have surround sound somehow. I thought that since it’s bluetooth maybe there are 3 smaller speakers I can connect wirelessly to the Sonos but there doesn’t seem to be. Each time I’ve researched the only answer seems to be is buy more Sonos 1’s but at over $200 a pop that’s not feasible. Any suggestions?ThanksBill in Florida

Hi, If i use my Sonos Beam (gen 2) + SUB to my eARC on the newest Samsung premium tv, should i go for PCM or Dolby then? /M

The songs master quality from TIDAL aplication downgraded when connected to Sonos speakers. The same efect appear if I connected to Sonos one speaker or to Sonos ARC + SUB + 2 Sonos one.The quality is downgraded from Master to HIFI.A year ago, I've read at the comunity forum that it going to be fix at S2, but it not heappend yet.When sonos will support TIDAL's master quality? 

While this is ahppenig with a Sonos arc, I'm pretty sure it is a tv/fire cube issue but was hoping someone !ight have an idea here:I have to unplug the supplying device's hdmi cable (fire cube tv) Everytime in order to get Dolby. When I first try to watch a movie or show, I only get PCM as an option (Dolby Digital, DTS, etc is greyed out) on my tv, but if I plug the HDMI cable going into the tv from the fire tv and replug it back in, it switches from pcm to Dolby digital. I have to do this every single time. I've already swapped that HDMI cable out. This is just using ARC. I have ordered an HDFury Arcana, but because of all the supply issues that won't be in until sometime in January. ​​​​​​Any ideas or advice is greatly appreciated

Hello Sonos Community!I have a Beam GEN2 and cannot capitalize on the ATMOS capabilities since my TV only has ARC (and even that does not work properly - will not pass through).  I am resigned to upgrade the TV and while OLED would be nice, my SONOS upgrades do not leave much extra for making a splash.  Hence, I am considering the Hisense U78 LED panel as a value-for-money option and am reaching out to the community for real world compatibility with SONOS Beam.  I would love a clean solution and utilize eARC!Thanking everyone in advance.

Hi all!Yesterday I had a friend at my home. He is a true audiophile. He owns a Sonus Faber speakers with Mcintosh amp and a whole lot more really expensive equipment (DAC, cords...). But, he used to own a system 5 or 10 times cheaper so I think he knows what he is hearing/saying. I myself listened to his newest system. I went speechless. I told him numerous time: Sonos is not for critical music listening, but my 5.1 setup for movies: it can hold its own. So, yesterday he had his ears on my Playbar, rear 3’s and a SUB. First, Eric Clapton’s Layla, unplugged through Spotify. After 10 seconds, he went: “Whoa, someone killed the musicians”. I LOLed but even before I had a chance to “tweak” the sound he kindly asked me to turn it off :-) Ok, how about some movies. The plane hijacking scene of The Dark Knight Rises was our choice. He let me go a bit longer than Layla but he said: Do you know how much sound you are missing here? So, I pushed mute, and replied: I don’t agree, I thing that movi

Hello Everyone,We will be installing in a Museum gallery several SONOS 5 speakers. They will be above guests heads on one of the walls of the gallery and will require a secondary safety mechanism in case the mount fails.Usually, we would attach a safety cable between the speaker and the mounting surface, but I have not found a mounting point on the speaker to do this. Short of drilling a hole in the cabinet (which would void the warranty) or using some sort of super adhesive mount that could hold the weight of the speaker (might also void the warranty), I am kind of short on ideas.If anyone has experience with this, I would appreciate any and all suggestions.Thank you.

I have an issue where some of my speakers appear to have lost their trueplay settings and I have to retune to get this to work, which is a real pain.  Speakers aren’t being moved or reset etc - does anyone have any insight as to why this is happening? thanks 

I am new to this so please bear with me.I have a Western Digital MyCloud EX2 Ultra hosting a Twonky Server (Version 8.5.2-5) to provide access to Pictures, Video and Music. All works fine except the Music will not play on my Sonos Play1 via the Sonos app (Version: 13.3 OS:S2) loaded on my (Android) mobile devices.The Sonos app sees the Music (Folders, Albums, Tracks) but says “an error occurred while adding tracks to the Queue (701).On the Twonky Server, the Sonos support option is OFF. This is because the text warns that the option prevents Windows Media Player running on the same machine, from sharing media. I did once set it on, but the required server restart failed (I am using a Windows 10 laptop to configure the Twonnky Server). I have also read that “The Sonos feature included in Twonky is not functionally supported. WD support Sonos using SMB”.I do not really understand what that means but have also read “I’ve activated (SMB1, SMB2, SMB3) and (NTML V1 and NTML V2) and I’m able

I just thought that I would share my experience, I am currently listening to The Marias, Cinima on Vinyl through Sonos Five paired with x2 play:1 stereo  connected to a Fluance RT84. I am in Audiophile heaven. I haven't experienced nothing like this before and would like to say a simple “thank you” to Sonos for making this possible. I am experiencing new heights of listening. Thank you. Simon

Please help with what I need to purchase to add TV and play my turntable from an existing stereo system.

I’ve seen some posts here about cathedral or vaulted ceilings, but was curious if any of the experts here had any thoughts about my situation.I have a Playbar, and added a Sub and Ones to make a surround system. I’ve been pretty happy with it, but was curious about upgrading to the Arc, especially with a 15% upgrade discount.The tricky part is that the system is in an open-plan space with a curved ceiling that tops out at about 12 ½ ft. (see the attached image).  Would I expect to get no Atmos effect because of the atypical ceiling shape/height?If the Atmos features won’t really work with my setup, is there a significant reason to upgrade from Playbar to Arc?   

Hi,Today I bought an Ikea symfonisk. However, when I add it to Homekit, it shows up and I can name it and set the room and so on, but when I play music (tested with Spotify in Symfonisk and AirPlay) the ”icon” in Homekit says that nothing is played, and when I press to open Ikea symfonisk in Homekit it also shows that nothing is played. Also tested automations, e.g. Pause music when a lamp activates. But nothing happens. What is wrong?Ikea symfonisk is connected with wifi