Answered

I now get the Amazon Music "Something Went Wrong. Try Again" multiple times a day, every day. I do not have Alexa enabled on any of my speakers. My account is valid and in good standing, I reauthorize my account, restart the app, re-boot the speakers, all to no avail. It eventually goes away, but it’s extremely frustrating.

Alexa answers and says the command given but then nothing happens  Ie ill say Alexa play Xmas songs  it replies saying the xmas station by Amazon music but then nothing plays ???  

I can connect my Play:1 and use it when it’s connected via Ethernet to the router, but 30 seconds or so after I disconnect the music stops, and play:1 cannot be found on the app. Sad. I have deleted/redownloaded the app + done a factory reset. What else can I try? 

I moved a couple of months ago. I haven’t been able to setup my Sonos speakers after the move. I reset all Sonos One and Sonos SL speakers to factory settings to start with a clean slate as just plugging them in didn’t work. Problem I get now, is that I can’t connect them to my Wifi to complete the setup. One time I got the “error 1,000” error. One time a speaker connected, indicated that it first needed to update it’s software (firmware/?) in order to work → but updating that software couldn’t be completed. I tried connecting them with an ethernet cableI reset the routerI removed and downloaded the sonos app on my iphoneNothing seems to work. Any tips? 

Cómo saber si estoy escuchando dolby atmos ?

So I had a question regarding automatic connecting through the Sonos app. I currently have a near seamless connection once I navigate through the app and click a couple of things. But I have a problem with the fact that once the TV has been powered on, I have to manually connect my roam 2 stereo setup to the beam. Now at last the question, is it possible at all to automatically connect the stereo paired roams to the Beam once it plays audio from the TV? 

Hi, Sonos 1 SL, noticing a deterioration in sound quality, a crackle. Anyone else have same and a remedy?Thanks, 

I have an unusual situation.. I originally setup the beam 2 with an older 55” LG TV using optical input (no Earc) with an Apple TV 4k. Worked fine. Then purchased a new 65” Hisense U7. Moved the Beam 2 to the Hisense tv. Kept the LG in the same room. Now the Apple remote controls both TV’s volumes. Apple TV remote is set to IR TV only, not Auto. Any ideas?

If I search for an artist that I know is on Bandcamp - Jon Charles Dwyer, for example - in the Sonos app, I get no results. Searching on the Bandcamp website works fine, so I know he exists. This is the Sonos app on Android.

Set up this system absolutely no problems with iPhone app;Beam Gen 22 x IKEA SymphoniskRouter - dual band, however system was previously set up on 5Ghz with no issuesSince changing to an android phone - not one of my Sonos products will connect to the WiFi, telling me I’m using the incorrect password or to reset my router. My router has not changed. Everything is the same except I am now using Android app to set up the system.I will add- I have tried all of the reset methods on each speaker, reset my phone, uninstalled and reinstalled the app, tried though both bands of the router - same result.

I set up a pair of Era 300s and a Sub 4 in my living room. I also set up a single Era 300 and Sub Mini in my bedroom. When I used Trueplay on setup, I was excited as to how Dolby Atmos songs would sound since the pinging during Trueplay sounded like it was coming from all directions (the pinging during Trueplay is actually quite impressive). I have read numerous discussions where people rave about the experience when listening to Dolby Atmos songs; however, I hear no difference whether the Spatial Music toggle is on or off.I am using Apple Music directly through the Sonos app, the height audio is set to 10, the Spatial Music toggle is on, and the “Dolby Atmos” icon is present in the song art. Nonetheless, there is zero difference in the sound when the Spatial Music toggle is turned off. Any suggestions?

In short, I’m unable to add any content from Plex to Sonos Favorites anymore since the big app update. Adding an album makes it appear but greyed out and which you can’t select. It also appears to be added as a song. See photo below showing first two albums greyed out.  All my Sonos favorites not greyed out are from Plex before the app update & play fine. Adding albums or content to Sonos favorites from Spotify, Bandcamp etc also works as normal. This was mentioned in a post 5 months ago so am assuming it’s an ongoing bug?     

I am having continued problems with my Sonos system. I cannot select or play any of my speakers using the app despite having reset the entire system and started again. I have also updated the network on each product.  in the system screen the products shown have no volume slider and don’t display the last thing played. I used to be able to use Alexa to play my speakers instead of the app, but now Alexa repeats my request and says the content is playing but the speaker remains silent. also a NEW issue today is that the Roam I have in the kitchen is not showing. I have done a factory reset and gone through and completed the whole process is adding it as a new speaker which the app said was successfully completed, but amazingly it still does not show as part of my system. what is going on !!! It is shocking that supposedly premium plug and play consumer products can be so buggy they are unusable. I am using the IOS version of the app (fully updated) and my system includes: One, Beam Gen2,

for the life of me there is nothing on google or in the help center that shows how to switch to and from bluetooth in the sonos app? i want to one minute use spotify connect and then the next minute connect to it via bluetooth. how do you switch inputs from the app? the feature used to be there before the app mess happened. 

Has anyone experienced issues with their Sonos speakers dropping out when streaming through AirPlay? I'm using a Sonos One and frequently face disconnections when trying to stream music from my iPhone. Any tips on improving the connection or troubleshooting this issue?

Is this a stand alone speaker, powered?  Does it require an amp connection?  I have a Sonos amp, but of course it doesn’t work because of all the software issues.  I bought another amp I can use if required.  What other Sonos equipment is required to run it?

Sonos Bean connected LG tv through hdmi arc and I connected surround composed by Sonos one Sonos one SL but both column stay with stable green led and have no sound. Also can’t do truepay. 

Hi,Is it possible to know the status of my advanced replacement? It was created on Tuesday morning and I haven’t received a shipping number or a shipping notification. I was told I would receive it no later than today.Thank you,

I have a Sonos Move that will not connect to my phone. This has happened many dozens of times since I got the speaker, which is unacceptable. I factory reset it, again. Now it won't let me complete the setup in the app. It keeps saying my wifi password is wrong. It is not. My wifi is fine. I have not changed my wifi. I have not moved. Nothing at all has changed. There is clearly a problem with the speaker itself.  I've spent hours on this, and am so frustrated.  Please help! 

My Sonos system does not recognize my new Ace headphones. My Bluetooth network has added the Ace headphones.  I have tried to unrecognized the headphones as well as reset factory settings. 

Hi, my boost is missing from the app, any fixes for this? Tried the normal reset. Thanks

Hi,I am trying to login to sonos via Google Home or Google Assistant.Both are launching a new “browser like” window trying to access login.ws.sonos.com - however no access is gained to that site.Others experiencing same issue ?  

Historically, I’ve just used my Sonos Move on my iPhone, connecting simply through bluetooth directly.To do that, I simply pressed the bluetooth button to enable connectivity and then would pair it on my phone. Then it would populate in my list of bluetooth devices.However, after trying to add this speaker to a system of two Play 5 gen 1 speakers I’m running via the S1 controller app on my iphone, I can no longer turn on the bluetooth discover function on the Move speaker.Even after factory reset, where the speaker goes into blinking green mode, the bluetooth button is now unresponsive. No matter now long I press the bluetooth button, the speaker just keeps blinking green.Adding the speaker to the S1 system was WAY WAY too difficult, so I just want to go back to simple direct bluetooth connection, but something in the attempted setup process seems to have broken the speaker.Or maybe I’m overlooking something?Please help. 

Hello.I have Sonos Beam (Gen 1) and Gigabyte M28U monitor.I havePC connected through Display Port Macbook Pro M2 connected through USB-C port.Monitor has KVM switch built-in, no ARC/eARC HDMI ports.How can I connect this soundbar to the monitor so it will switch between these devices? What I should buy and how to wire it?Unfortunately, using AirPlay is not an option as I cannot have this big latency.

I connected the beam soundbar and 2 SYMFONISK speakers. But my TV remote only controls the Beam. I have to operate SYMFONISK via the app. How do I solve this? Thank you in advance