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connecting the app to the speakers

Forum|Forum|1 year ago
February 16, 2025
14 replies
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My sonos phone app is not seeing or connecting to the any of my 8 sonos speakers. How do I get the app to talk to the speakers?

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Best answer by Rgbekk

I FIGURED IT OUT.

I FIXED IT.

IT'S WORKING AGAIN.

So here's what I did. Previously we had isolated the issue to the app not communicating with the speakers through wifi. The speakers router, wifi, and app were all working correctly according to the diagnostics, so the issue had to be between the app on my phone and the speakers themselves.

With that in mind, during one looong sleepless night I decided to look at literally every phone setting, and every app, and every app seeting that had anything to do with wifi. I loged every setting one by one on a tablet and changed each one, then went back to the sonos app to see if anything changed, if nothing changed in the app, then I'd go back to that setting set it back to the original, and move on to the next. Rinse and repeat, brute force troubleshooting. After literally hundreds of setting changes...I found nothing that fixed the issue.

BUT, along the way I spent a considerable amount of time with the VPN settings on my phone and I found one obscure note. In the tunneling settings within Nord I discovered that it said VPN tunneling was incompatible with Sonos. So I went back to sonos to see when the last app update occurred, and it coincided with the issue I was having.

Apparently this latest sonos app revision is incompatible with the revision of NordVPN I'm using. For security reasons I don't want to state what revision that is in case there's an exploit that I'm unaware of.

So long story short I adjusted that setting and when I went back to the sonos app it's magically working again. Someone should tell sonos to beta test their stuff before releasing it, and they should quit thinking they are the only product that uses wifi. Their shit needs to be compatible with the other stuff, and ignoring that is exactly why their app is so buggy. The sonos app may work perfectly in their test environment in isolation, but that's not how their product is used in the real world.

If their product doesn't work in the real world, it doesnt work period. Fix it.

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nik9669a

Senior Virtuoso

Just in the interest of balance, it should be acknowledged that there is a possibility that the VPN issue is a fault at the Nord end rather than Sonos, though from your post it seems unlikely.

Since this seems such a specific issue, perhaps you should join the Sonos Beta test team? The problem suggests that no-one else in the test team has the same setup as you.

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RgbekkAuthor

Trending Lyricist I

Just in the interest of balance, it should be acknowledged that there is a possibility that the VPN issue is a fault at the Nord end rather than Sonos, though from your post it seems unlikely.

Since this seems such a specific issue, perhaps you should join the Sonos Beta test team? The problem suggests that no-one else in the test team has the same setup as you.

As I said Nord works with everything else including the old version of Sonos app. The problem CANT be with the VPN. And I don't know what you're talking about with me "joining" the Sonos beta testers. I am already DOING the beta testing that Sonos failed to do, AND solving the compatability issues to boot. As far as I know I AM the beta testing team. As is every other one star on the app store. They're the ones doing the beta testing for sonos. Infact we all PAID Sonos to beta test their products. Which is, as I said, a s*** design philosophy.

That said, I do appreciate the community help in troubleshooting. Even though the suggestions didn't find ultimate solution, and I still don't have a properly functioning app, I at least have a work around until sonos can (maybe next time) get their act together.

Moderator Note: Modified in accordance with the Community Code of Conduct.

106rallye

@Rgbekk See https://support.sonos.com/en-us/article/sonos-beta-programs for the Sonos beta program.

It seems we disagree on who is to responsible when an app changes and VPN software stops it from doing something that used to work before. My idea would be that Sonos cannot test every combination of software people use. I for one am glad Sonos does not spend it’s budget probing any possible use case, but invests in better speakers and in restoring their software for most users. So if you use VPN software you, or the maker of that software, should look at the settings for their use case.

That being said, Sonos could be more transparent about what its app needs to work - which ports need to be opened etc.

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RgbekkAuthor

Trending Lyricist I

They don't need to test every combination, that's what industry standards are for. They need only to design their app so that it meets with the design standards the industry uses.

Nord works with every other app on my phone, it was only when I was scrolling through all the apps on my phone that nord interfaces with that nord reported that the sonos app was no longer compatible. You can blame nord if you want, but that just makes my case for me. If you refuse to identify the root cause then you're only focusing on the symptom.

Infact to nords credit, their developers didn't just assume every other app they interface with meets the industry standards, so they check each, and flag the ones they detect are not interfacing properly. On my phone they only flagged one app...sonos.

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