Portable speakers

After checking daily for an app update so I can add the 3 Roam SLs that have been sitting on my counter new for 3 weeks, today there was an update. It still will not allow me to add the speakers. The speaker is literally sitting on the phone. Lol.The first update would get as far as pin, ask me to hand enter it and fail. This update and the last both detect the SL, but then ask me to try another device. I have tried 2 phones and a fire tablet. I don’t have any other device.Longtime Sonos user and I am so tired of this crap. It’s summer and I want to use my speakers in my yard, but Sonos won’t let me. This is after my 2 year old Roams bricked. Thank God for other apps and my Sonos speakers that are working.  my window for return of these speakers is getting slim, I am hoping that Sonos figures it out and we can all go about our business, but this is getting ridiculous.  

I’m trying to connect my Roam to a new Bluetooth network. Frustratingly, when I open the Sonos app to accomplish this, the speaker is not visible. This is despite my phone actually connected to the speaker via Bluetooth, and playing music. How can I convince the app to talk to the speaker directly and reconfigure the WiFi network? See screenshot. Note that music is currently playing on the Roam. (Sonos app also didn’t want to notice the speaker when in (flashing blue) advertising mode.)      

Hi have just got the Roam 2 in order to be able to push audio being received via bluetooth from my Sony turntable to my Beam Gen 2 which is has two One SLs as surrounds. With audio playing on the Roam 2 from the turntable, I press the play/pause button whilst holding the Roam close to the Beam, but I don’t seem to be able to get it to push the audio across. Is there anything I’m missing to make this work?The Roam 2 is showing as connected to Wifi and Bluetooth in the app. Any thoughts on this?

On charge my two year old Roam sits there with the orange light on at the bottom but that’s it.  It won’t switch on.  I use only the approved Sonos charger which I normally use through the Sonos inductive base but I have also tried through the USB C port.  I have tried holding the power button down for 30 secs but nothing.  I have found it impossible to get any help from Sonos.  I’ve tried the published email support only to get a reply that it’s no longer active.  I tried phoning 0800 026 1526, was put on hold and told the wait would be 40 mins, after an hour I gave up.  I have a house full of other Sonos speakers and am now worried that I’ve been dealing with a company with no support!  Does anyone out there know what I can do with my dead Roam?

Hello, I want to put a SONOS roam 2 in the bathroom since it is small and splash-resistant. I would like to know if it is possible to leave it always connected so that it is always on, or if that is not possible?

I would like to extend the warranty or protection plan for my Sonos roam.

I am looking at purchasing the new Roam 2.  Can I pair my Older Sonos 1 with the new Roam 2?

How does the Move 2 compare to the Roam

Has anyone had any luck getting a refund for their Sonos Roam via John Lewis (still within 2 year warranty) ?When it works the sound is great the user interface is so buggy and inconsistent - turning on, connecting with Alexa, bluetooth all work sometimes and not others - I’ve tried the various resets, updates etc but the user experience is rubbish (and the button is pants) By contast the kids have various Ultimate Ears devices (Wonderboom, Megaboom) which never fail to turn on/of or connect etc.    Just wondered what others have done (or perhaps moved to another make)?

Waited for 40 min for a chat, and then chatted 30 min with an agent to troubleshoot, and then chat agent asked me to call the number instead.Called the phone number, 55 min of waiting, and then 2 hours 40 min of troubleshooting, the agent exhaust all options but still try to asked me nonsense questions…My product is still within one year warranty but Sonos seems implmenting a way to discourage user to get a repair, refund or replacement.Is this something new or that has been the norm for warrenty claim?

Is SONOS pranking us? The initial update was total dumpster files... all one star reviews. We are now on the third update since then and still a joke. Can't find speakers, I turn on speakers and Sonos turns them off, can't find the system but restarting the app and it works... until next time can't find streaming services... I could go on and on but too numerous. I think there are a bunch of 20 year old coders sitting around smoking weed and laughing at us while the C-suite execs make excuses. Unbelievable.

Hi friends.I’ve got a new sonos roam and want to set up a new system.The app can find the Roam initially, it’s flashing green, but it can’t connect.It tries to connect with the chimes, doesn’t work.  Put the PIN in, that didn’t work either.I’ve reset my phone and also deleted and reinstalled the app a few times, still the same story.I even tried it with the old S1 app, it says it isn’t compatible.Also tried connecting with my iPad, same story there!I would love to get this working!  But I don’t know what else to try.Thanks all :)

My Sonos Rome stopped working. The white light is flashing, but Can’t get it to work

HelloI installed the app update a few days ago and noticed right away it was unable to connect to my roam. Every other speaker I have works fine but the roam wouldn’t connect. I figured it was just a glitch, looked for an update for the roam but none was available, so I did a factory reset. Once I did that and tried to reconnect the roam to my system it goes into green flashing mode, and the app stays on “Getting you Sonos Roam ready...” for hours. I contacted support via chat but all they did was take my info and say someone may get back to me, but don’t expect it. So now I have a pretty slick paperweight  that was working before the update, now I can’t even use it as a bluetooth speaker. Anyone else having this issue? Has there been any talk of this from Sonos? Is it too related or maybe a hardware issue? Very frustrating.

Can you connect 2x Move portable speakers to an iPhone and stream music to both via bluetooth? I have a Move and consider to add Move 2. I'd like to stream to both simultaneously

I have 3 Roams, all purchased around when the product was first released. One is my go to for out of the house, but the other 2 never leave the house. They all stopped working within a couple of weeks of each other. The orange charging light comes on, but I can’t get them on. I’ve tried the 12 second thing and the factory reset buttons, nothing seems to work. Please help.

Has anyone else’s Move portable speaker stopped working after 2 years use? Wondering if it’s worth spending money on a new one?

Can I use Roam to pair with Ray

Can the Roam charge wireless via the charging base with the Otterbox case in situ ? 

For whatever reason. Every time I unplug the charging base for my Move, Alexa will stop responding to voice commands.I’ve tried removing and and readding Alexa in both the Sonos and Alexa apps. This has worked before but now I’m getting an error message when trying to readd Sonos in the Alexa app.Is this a new issue or an ongoing one? 

I just got a new move one because my other one was broken from you guys and now with the new app I cannot play any of my radio stations like BBC radio 1 if I ask Alexa to play it via the Sonos

I can’t connect my Sonos move with the new app. It keeps asking me to sign in as the system owner. Please help 

I’ve updated appI’ve disconnected and reconnected Amazon musicwhatever I do I get the same message ‘sorry I’m having trouble playing the music’I’m going round the bend, please help 

Hi, Since yesterday I cannt select my favorite radiostation in the Sonos app (Q Music), other stations are working well (Sonos Roam). I have removed the app and re-installed and it still doesn't work. No change in network or otherwise. What can I do? 

Brand new move 2 not turning on