Get help with your Sonos Roam, and Sonos Move
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Having a new issue with my Sonos Roam and I’m hoping someone might be able to shed some light on it or maybe help me figure out what is going on. I bought the Roam purely for it’s ability to serve as a bluetooth bridge to the rest of my system as described here. I have an android phone, AirPlay is not an option, so until the Roam came around I was unable to play audio from my phone/laptop on the rest of my purely wifi Sonos system (described below). This worked perfectly for the last ~8 months but last week it stopped working and I can’t figure out why. Going through the usual steps of pairing to the Roam and then adding the remainder of my system to the group coordinated by the Roam appears successful in the Sonos S2 app (version 15.9), but the sound only plays from the Roam and the rest of the speakers are now silent. Was this feature perhaps disabled by Sonos? Or maybe someone has experienced a similar issue and found a solution?The remainder of my system consists of:One (gen 2) x6
Pre-ordered the Roam for what I now realize may have been an excessive price of $230. Now I can’t get the thing to turn on. No matter where I plug in the wireless charger, I get no light. If I plug USBC directly, I get an orange charging light, but I’m still not able to power on after several hours of charging. Do I have any claim to warranty or am I out of luck? Thanks all.
I have been using a Roam through the Sonos 2 app with no issues. The Roam is controlled by either the iOS app on my Macbook or the android app on my phone. The two apps synced perfectly.Today I added a Move using the android app. The Move functions properly but I no longer see the Roam on my phone app and it is not displayed as a product that can be added. On the other hand, the MacBook app continues to show only the Roam without displaying the Move as a product to be added. If I add songs to a queue on either app, it does not appear on the other app. What have I done wrong?
My Sonos Roam is making a quiet clicking sound shortly after any media stops playing. This started after it went into sleep mode last night while I was out. I came home & plugged it in, only to hear somewhat faint popping sounds from the drivers about 3 seconds after any sound is played, even the sounds from using the physical buttons. I restarted the speaker & the problem persists. I had plugged in the speaker at some point and as I was plugging it in, the drivers made the same quiet popping sounds for a few seconds. After powering it off the speaker for the night, I am certain I kept hearing slight pops from the speaker even though it was off (whenever I put it near my ear). I'm sort of scared to power it on, as I don't want to damage the speaker or let it bug out and play loud harsh noise as some people say it's done. My unti is a replacement unit from circa February 2022 when my original speaker made rattling noises. I was planning on buying a Sonos Era 100 but with problem
Hi,I have two Sonos Move units and just reset them to factory settings after they stopped connecting to my WiFi. All is good except one of the units top plate (with the volume controls) is no longer working… Has anyone experienced this before? What’s the fix? Is this a hardware issue that needs to be replaced or is there an easier fix?Thanks
My Sonos roam stopped working. It wouldn’t charge on the base so I bought the USB charger. Now the amber light is on but still nothing. Tried rebooting multiple times, still nothing. Not sure what to do.
I have a Move set up in my home office that is usually in bluetooth mode so it auto-connects to my Samsung monitor. I use the Move for meeting audio from my laptop, which is connected via HDMI to my monitor.The move will emit a long chime, usually in the early hours of the morning. I’m guessing that this is something to do with it identifying a device to pair to?Anyhow, it can wake me up so I’d like to see how I can disable the audio notification or prevent it from happening. I’ve tried putting the Move into standby but it seems to switch itself on after a while.
When I go into the Sonos S2 controller app on my Ipad or Iphone, there are a lot of occasions where the Sonos Roam just does not show up at all, even after turning it back off and on again. I can see some of the other Sonos devices but not the Roam. I’ve also noticed the power button has a mind of it’s own, sometimes when I press it nothing happens, sometimes it comes on, sometimes I keep my finger on the button it might come on, then other times it might not and I have to plug it into the power supply to get it to come on. I just find this device so hit and miss and inconsistent.
i have 2 amp which are each connected to 4 in-ceiling speakers in 2 different rooms and I love having music as I move from room to room. I would also like to enjoy the same music on a separate floor, without installing ‘in ceiling’ speakers. Is there a way to do this?
Can someone tell me in plain english step by step how to connect to the music stored on a Sony Walkman with Sonos Roam? In other words I want to play the music stored on the hard disk of the Walkman?
Recently, one of my Roams has stopped playing music when grouped with a Play 1 or Sonos Five. Up until now, it has worked pretty much flawlessly. The Sonos app will show the Roam is in the same group as the other speaker, but no sound is coming out. I have tried grouping and un-grouping speakers in different order, starting with the Roam and then adding Play 1 or starting with Play 1 and then adding Roam. The app will show the group, but no sound out of the Roam. Interestingly enough, I can use the Sonos Voice Control to start and stop music on the Play 1 or Five.I use an Orbi RBR 750 and have the 2.4 GHz channel set to 6. I also have a Sonos Boost and my Orbi app shows that my speakers, except the portable ones, are on SonosNet. The Roamand Move are on the Orbi WiFi. I have done a factory reset the Roam and still have the same problem when I try and group the speakers.This has been very frustrating. I have a second, newer Roam that does not stay connected to my network at all. I
Hey all, I recently acquired a Sonos Roam speaker that I want to share between my smartphone (iPhone 14) and my wife's smartphone (iPhone 13).The 2 smartphones are up to date as far as iOS is concerned.The Sonos application is installed on the iPhone 14 to install the device and control it. When I want to stream music in AirPlay 2 from the iPhone 14, it works fine.When I want to do the same thing from iPhone 13, I get the message "unable to connect to Sonos Roam". The most surprising thing is that the error message is immediate, as if there were a setting on the iPhone that forbade AirPlay 2!!!! What's the problem??? As for the Bluetooth connection, it works perfectly on both iPhones.It even seems to me that the Bluetooth connection is more stable than the one with AirPlay 2!When the AirPlay connection is lost, the Sonos Roam is unable to recover it. You have to switch it off, then on again, and re-establish the connection from the iPhone. Many thanks,
I have a Sonos Move that is no longer playing any audio that is sent to it. It shows up on the network and if I stream music to it, it will show as if it is playing but no audio comes out.If I do any troubleshooting steps (ie. reboot router, reset Move to factory settings), it will work but will ultimately revert back to having the same issue.This issue started a couple of weeks ago so think it might be related to 14.6 update but no way of knowing for certain.I also have Beam on my network and both play fine.Is anyone having the same issue or can anyone recommend steps to fix (beyond what I have already done)?Thank you!
Hello, I have a video projector (Optoma UHD38) connected by an HDMI cable to my internet box (Freebox Revolution). I would like to be able to broadcast the sound coming from the video projector directly to the Sonos Move 2. Do you know if this is possible? Is there a solution using the bluetooth option on the Sonos Move 2 by chance? I am open to all types of configurations and solutions that would allow me to do this. Thank you in advance for your help Nicolas. PS : and below a rear view of my Optoma UHD38
Hello,As the title says, my Roam takes much longer to auto power down vs my Roam SL. Mic is enabled on the Roam.Is this a bug ? Wifi power save & battery saver both enabled for the stereo pair.I’d much rather they power down at the same time as the roam runs out of battery much quicker than the Roam SL.Thanks in advance.
Originally, after working for a couple years, suddenly my Roam couldn’t connect to any stations. If I grouped it with other players, it worked fine. Ungrouped and it can’t connect on its own. So, I rebooted it (turned off by pressing power button for 5 seconds removed from charger). That didn’t work. So I figured I’d remove it and add the device back in. I did a Reset to factory settings. Then as I added the Roam back to my system, it made it thru all the steps (WiFi included) except the final one of Linking device to my account. That’s where it fails now, every time. When I login to Sonos.com, I see the Roam device (by serial number) in the list of my devices. I now wonder if there’s a bug where it can’t link to my account because it’s already there. Frustrating. Anyone else been thru this?
I have many Sonos products including the Move and the Move ring charger. Just noticed the lights blinking red while sitting in the charger. Tried to plug it in and gives me the orange blinking I'm charging lights.The app says, "battery depleted." Please help!I'm afraid this thing is dead.
Hey folk
