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Get help with your Sonos Roam, and Sonos Move

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  • 8,698 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1809 Topics
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Hans-TXContributor I
asked in Portable speakers
Roam - maximum charging cable length?

Does anyone know what the maximum length usb-c charging cable the Roam will handle for charging?  I have tried a 26 ft cable and the App/Roam returns an insufficient power charging error.  I have not yet tried anything shorter to figure out where the max lies but looking for intel if anyone knows.  And, if anyone has an idea how to get more than 26 ft, would love to hear.  (I’m mounting these outside permanently under an eave for patio audio)

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OHFContributor I
asked in Portable speakers
Phone partly connecting to Roam

My Android phone (Galaxy S20) will connect for media on Bluetooth but not for phone calls.  There are options to set up the for media audio but I can’t see how to set up for calls. Anyone got any ideas please?

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SuzclavContributor I
posted in Portable speakers
sonos roam won’t turn on

I did charge it with the wireless charger (overnight) the orange light shows that it does charge but still won’t turn on. So, I charged it with a wire on a USB-C plug (overnight) and try to turn it on without success again. This speaker has had this turn on problem for a couple of months but until now, I’ve alwalys been to finally get it on.

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Ken_Griffiths
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kgwlunarContributor I
asked in Portable speakers
Reconnecting Bluetooth from android phone to Sonos Roam SL

I have several Sonos speakers around my home and have added a Sonos Roam.  It makes playing audio from podcasts and streaming on my phone through my home system seamless.  I leave the Roam home in its usual place connected to the other devices here and go out with my phone.  The car picks up the bluetooth and plays without even asking.  Smooth.  The problem is when I come home.  I go to the android bluetooth app and on request it connects to the Roam.  Then I go to the Sonos app and try to get it to resume playing that stream.  When I click on the Room Selector button, it shows a list of my sonos devices with my Roam unticked.  So I tick it and mark it done.  But that doesn’t stick.  What seems to work is to untick every device except the Roam then bring the others back on.I must have something set up wrong or be doing it wrong but it sure seems complicated. 

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sophin123Contributor I
asked in Portable speakers
Keep Sonos Roam Powered on All Time while charging.

I want to be able to keep Sono's roam powered on all the time while it's connected to a charger and while not connected via Bluetooth to any device because I am using this speaker as the main speaker for my MacBook laptop.When my laptop is connected via Bluetooth, it doesn’t get turned off automatically which is good.Whenever I had to go outside and come back Sonos automatically got powered off and I had to manually press the button to Powered on which is a bit annoying. I have already tried by disabling battery saving mode as well. Didn’t work.Additional Request: Can we have a way to powered the speaker from a cable rather than a battery while connected to a charger?

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Richard LeatonContributor I
asked in Portable speakers
Sonos Move flashing between white and orange

my Sonos move is fading in and out. The light on top flashes between White, meaning it’s on Wi-Fi, and orange. I can’t find anything in the troubleshooting guide that tells me what this is about or how to correct it. At this point it is effectively unusable. If anyone has any insights how I could fix this, I would appreciate it.  I do have a video of it happening if anyone needs to see it

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jmkingsbury
posted in Portable speakers
Schrödinger's Sonos

So I've wired in one of my Symfonisk speakers and this seems to have solved the issue of the speakers dropping out of the system (and disappearing on the Sonos App - but not the Spotify App??)However my Sonos Roam, on a fixed IP keeps dropping in and out, and doesn't always appear on the Sonos App. However it DOES respond to Alexa voice commands...

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DougBrissonContributor I
asked in Portable speakers
stereo pairing move speakers while in bluetooth

How do I pair a move speaker into stereo while in Bluetooth 

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palcoukContributor II
asked in Portable speakers
Roam sound interruptions

I have a Beam + Roam and have had the same for over 1 year all OK untill recently the Roam sound fluctuates (comes & Goes) doesnt seem to matter where the Roam is (Beam in living room,Roam in Kitchen)T/Y

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A_UniqueUsernameContributor I
asked in Portable speakers
why doesn't Roam work straight out of the box?

Look how many people have the same problems with this product. I have spent hours on hold, back at the retailer, talking to support, reading countless articles, uninstalling reinstalling, rebooting and trying every method known to man and still Google Assistant refuses to add to Roam. I fed up of the poor service and Sonos as a product.

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Corry P
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GaryMF
asked in Portable speakers
Adding new product to my 1st Gen 5's system?

I have had 2 Play 5s (1st Gen) and a Play One.  LOVE my system. Just moved to new apt and I had my One in the bathroom but my new bathroom doesn’t have a good place to plug it in and also place it somewhere. I thought “OK I’ll get a new water resistant one like Roam or Move.”   I bought a Roam, and after playing around with it and spending a long time iwth an AMAZING Sonos rep on the phone, he says Roam can only work on S2 and Play 5 (1st gen) can only work on S1.  I can’t use Roam and my old speakers! Ughh! During setup it seemed like S2 (which I downloaded) was going to let me set up the Roam on S2 but then PLAY it via S1. Am I just out of luck? If I want any new speakers I have to upgrade my old ones??? THis is turning a $200 purchase into a $1200 one!  

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Adv8nturenickContributor I
asked in Portable speakers
no sound from Roam

Hi all, just purchased a Roam. Set it up, but no sound coming from speaker, graphic on phone shows it playing. Also the setting for grouping non Sonos devices under the AirPlay tab does not allow the slider to change the setting to on, any help would be great. Thank you

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DrewlobsterContributor I
asked in Portable speakers
Roam settings

Hello. Do compression settings in the Sonos app matter for the Roam? It seems to be more geared for Sonos devices with line-in 

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Airgetlam
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sakendrickAvid Contributor I
posted in Portable speakers
Sonos Move stopped working

My Sonos move suddenly stopped playing back music, or plays intermittently. Whether playing directly to the move or in a group - example, I create a group with other wired and wireless devices… it shows the music playing on the Move along with the other zones, but there’s no music coming out of it. The other speakers/systems are playing fine. Nothing has changed with my network, the Move is in the same spot (even tried moving it closer to the router)… one test today - I started a song in a group with the Move and two other devices. The other devices started playing, the Move did not. 2 minutes into the song, the Move started playing the same song but from the beginning (so it was way out of sync), played for about a minute then stopped. Now won’t play. I’ve tried resetting the Move already.I’ve had two chats with support already, no resolution - just curious if anyone else has experienced this.

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brynb123Contributor I
asked in Portable speakers
3.5mm to Move

Hi,I have a Sonos Move and would like at connect it to my record player. The record player has a 3.5 mm audio jack output. I’ve purchased a 3.5 mm to USB connector and I can’t get it play through the move unit. Does it have capability to do this or is that only  possible with Move 2?

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JoyaContributor II
asked in Portable speakers
Sonos Move 2 Bluetooth/Airplay

I would like to purchase a Move 2 that I can use when I travel to vacation rentals. Does it require wifi connection to be set up via the Sonos app? Or can I just power it on and connect via Bluetooth/Airplay like a regular bluetooth speaker?I saw some Amazon reviews stating it doesn’t connect with bluetooth and wasn’t sure if that was just user error or if this is just software bugs that Sonos has not resolved.Thanks in advance

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Airgetlam
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YodieContributor I
asked in Portable speakers
spotify by voice

when I ask for a specific music item sonos roam says ".... try again later" even tho Spotify is linked. How do I use voice control to get Spotify music? 

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daziestContributor I
asked in Portable speakers
Sonos Roam not turning on with blinking white light while charging

Hey all,My Roam’s battery apparently ran out and I’ve been charging it with usb cable for the last 8 hours.At first the battery light was solid orange.Now the battery light has turned off and status light is blinking white but it’s not turning on.I haven’t changed my router nor changed the router’s name and password.I’ve tried all the steps to reset like: Press and hold the power button on the back of your Roam for 5 seconds to power it off. You will hear a chime and the status LED on the front will turn off. While holding the Play/Pause button, press and release the power button on the back of your Roam. Continue holding the Play/Pause button until the light on the front flashes orange and white. The light will flash green when the process is complete and your Sonos Roam is ready to be set up. This did not work.Anybody have any suggestions, I’m not sure what to do now this haven’t happened before.Thanks in advance!

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Dino26Contributor I
asked in Portable speakers
hotel stay with a Move

So I am away in Dubai, hotel wifi uses a Username & Password, the Sonos app only asking for a Password so not allowing me to connect, any help / ideas for me please?

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Airgetlam
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pablor13Contributor I
asked in Portable speakers
Sonos Roam orange light

I’ve had my Sonos Roam (bought at Costco) for slight over a year and the orange light is on.Originally, I had it on the wireless charger and when I went to turn it on, nothing happened. Then, I switched over to the wired charger and the orange light came on. I left it on for hours (over a day), but still nothing. I’ve held the power button down for 15 seconds, but still unresponsive.  After spending over $100 on this speaker, just over a year ago,I’m starting to really doubt the quality of Sonos. Seems like their battery is no better than those on much cheaper speakers. Any other suggestions? 

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FalmarkContributor I
asked in Portable speakers
Sonos roam/sonos S2

How do i update my sonos roam so it can be used with sonos S2 app ? All i get is that its not registered an do cant update remove or get it back on the network. I keep seeing they tell me to open S1 and reset it from there, but when i open S1 app i just get told to open S2 app were i cant do anything about it. I can connec it to Spotify or any other app. 

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Guy ScheepersContributor I
asked in Portable speakers
Sonos Roam Qi charger

Hello,I have a question regarding my Sonos Roam Qi charger which I hope somebody can help me with.Recently I bought the Sonos Roam with the charger. As thsi is a normal Qi charger the question is:Can I use the charger also to charge my Iphone 12 or will I damage my phone with it.better to ask first bofore dammaging my Iphone :)Thanks for your help & advise

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LyndylouContributor I
asked in Portable speakers
new roam sl

Plugged it in and cannot connect to exisitng Sonos system of 3 x play 3 via Sonos app. No green light and cannot seem to power off 

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Airgetlam
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littlespacemanContributor I
asked in Portable speakers
Grouping vs stereo pairing with Roam

Just got a pair of Roams, pretty impressed, but there’s a couple of things that seem a little disappointing, although it could be that I’m doing something wrong, so I want to ask some expert advice please;Firstly, I had assumed that I could pair them in stereo when they are in the same space just by  a quick press of a button on the app, and then when I move one back in to another room, they would ‘de-stereo’ (for want of a better way of describing it). Instead it seems to be a bit more of a multi step set-up up process, in particular when I want to move them apart again, I have to ‘Remove Stereo Pair’ which is a bit more of a permanent process, requiring me to go through the multi-step set up process when I want to pair them again. Am I missing something here, is there a simpler and quicker way to use them in stereo just by bringing them together, and just as easily reverse this by separating them again? I also thought it would be easy to have them set up to use in a group AND as a st

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Airgetlam
BobP
BobPAvid Contributor I
posted in Portable speakers
alarm volume of grouped-in room

Finally got the RH speaker in a Roam stereo pair to come on with the LH one on alarm but now the volume is the same as the primary alarm volume whereas before it was the previously set volume for all grouped speakers. Anyone know a workaround for this?

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Ken_Griffiths
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