Portable speakers

The roam in my office just stop working. Doesn’t seem to take a charge unless directly connected to a usb-c. 

Trying to set up my husband’s android phone to connect to Move via bluetooth.  In his settings it says “connect via Heather”  (that’s me). My phone connects to it on bluetooth. Then when the Move is discovered by his phone, his phone says “waiting for Heather to confirm”  How do you confirm??? In the app? On my phone?  On the Roam?  We are totally stuck.

I have tried to downgrade my Sonos Move to s1 multiple times.  I follow the instructions on S2 to downgrade a product. The S2 app initially finds the Sonos moves and connects to it and then asks for permission to connect to Sonos moves temporary Wi-Fi network. I provide permission and then I get a notification that the app is unable to find Sonos move and suggest that I connected directly to my router via internet cable and try again (and the Sonos move does not have an Ethernet port). Very frustrating. 

Recently purchased a 3rd Sonos Move unit from Costco.  The other two seem to work ok, but this new one (trying to create a new Sonos setup at a different location) is not connecting to the Sonos App, nor does pressing the Blue tooth Button do anything.  We were going to simply use it with Blue Tooth, but pressing the button has no impact on the unit.  I have tried performing a factory reset.  Still does not work with either Blue Tooth or the Sonos App.  Do I return it to Costco or Sonos?  Who will address the issue?

Roam will not turn on Moderator edit: corrected Rome to Roam

Help! I’ve had my Move 2 for 10 days and successfully set it up on my system (while connected to WiFi), then successfully set up a Bluetooth connection between my iPhone and Move 2 speaker. After setup, I successfully used the Bluetooth connection once (away from my WiFi network). So far so good!  And then… now when I try to connect to the Move 2 via the Sonos app using Bluetooth I get “No products found”. I know the Bluetooth is connected/working, because if I just use the Apple Music app (rather than the Sonos app) and select the Move 2 for output in my phone’s control panel, it works. So, why is the Sonos app no longer recognizing my Move 2 speaker via Bluetooth? And what can I do to resolve?

My Sonos Roam isn’t discoverable on my phone any more. The Roam is still part of my Sonos system on Wifi and is visible in the app. It works fine otherwise as a speaker at home. I tried an old phone and it was visible there and connected fine. I thought that may be the issue so I forgot the device on that phone. It literally did that and doesn’t show in the Other Devices section. Any advice would be great. Thanks in advance. *EDIT: I disconnected all the speakers at home and it has made it discoverable*

App finds my Move 2. But it stops during setup. Then I get a message that says: MOVE 2 NOT REGISTERED. It worked before but suddenly I couldn't play on Bluetooth. Anyone?

Since the update, the quick glance battery numerical value is gone.  I liked the quick view, now need to dive into submenu.  Like the iPhone, is there a setting to bring back the numerical value on the quick glance view when you initially open the APP.   

After checking daily for an app update so I can add the 3 Roam SLs that have been sitting on my counter new for 3 weeks, today there was an update. It still will not allow me to add the speakers. The speaker is literally sitting on the phone. Lol.The first update would get as far as pin, ask me to hand enter it and fail. This update and the last both detect the SL, but then ask me to try another device. I have tried 2 phones and a fire tablet. I don’t have any other device.Longtime Sonos user and I am so tired of this crap. It’s summer and I want to use my speakers in my yard, but Sonos won’t let me. This is after my 2 year old Roams bricked. Thank God for other apps and my Sonos speakers that are working.  my window for return of these speakers is getting slim, I am hoping that Sonos figures it out and we can all go about our business, but this is getting ridiculous. 

I’m trying to connect my Roam to a new Bluetooth network. Frustratingly, when I open the Sonos app to accomplish this, the speaker is not visible. This is despite my phone actually connected to the speaker via Bluetooth, and playing music. How can I convince the app to talk to the speaker directly and reconfigure the WiFi network? See screenshot. Note that music is currently playing on the Roam. (Sonos app also didn’t want to notice the speaker when in (flashing blue) advertising mode.)      

Hi have just got the Roam 2 in order to be able to push audio being received via bluetooth from my Sony turntable to my Beam Gen 2 which is has two One SLs as surrounds. With audio playing on the Roam 2 from the turntable, I press the play/pause button whilst holding the Roam close to the Beam, but I don’t seem to be able to get it to push the audio across. Is there anything I’m missing to make this work?The Roam 2 is showing as connected to Wifi and Bluetooth in the app. Any thoughts on this?

On charge my two year old Roam sits there with the orange light on at the bottom but that’s it.  It won’t switch on.  I use only the approved Sonos charger which I normally use through the Sonos inductive base but I have also tried through the USB C port.  I have tried holding the power button down for 30 secs but nothing.  I have found it impossible to get any help from Sonos.  I’ve tried the published email support only to get a reply that it’s no longer active.  I tried phoning 0800 026 1526, was put on hold and told the wait would be 40 mins, after an hour I gave up.  I have a house full of other Sonos speakers and am now worried that I’ve been dealing with a company with no support!  Does anyone out there know what I can do with my dead Roam?

Hello, I want to put a SONOS roam 2 in the bathroom since it is small and splash-resistant. I would like to know if it is possible to leave it always connected so that it is always on, or if that is not possible?

I would like to extend the warranty or protection plan for my Sonos roam.

I am looking at purchasing the new Roam 2.  Can I pair my Older Sonos 1 with the new Roam 2?

How does the Move 2 compare to the Roam

Has anyone had any luck getting a refund for their Sonos Roam via John Lewis (still within 2 year warranty) ?When it works the sound is great the user interface is so buggy and inconsistent - turning on, connecting with Alexa, bluetooth all work sometimes and not others - I’ve tried the various resets, updates etc but the user experience is rubbish (and the button is pants) By contast the kids have various Ultimate Ears devices (Wonderboom, Megaboom) which never fail to turn on/of or connect etc.    Just wondered what others have done (or perhaps moved to another make)?

Waited for 40 min for a chat, and then chatted 30 min with an agent to troubleshoot, and then chat agent asked me to call the number instead.Called the phone number, 55 min of waiting, and then 2 hours 40 min of troubleshooting, the agent exhaust all options but still try to asked me nonsense questions…My product is still within one year warranty but Sonos seems implmenting a way to discourage user to get a repair, refund or replacement.Is this something new or that has been the norm for warrenty claim?

Is SONOS pranking us? The initial update was total dumpster files... all one star reviews. We are now on the third update since then and still a joke. Can't find speakers, I turn on speakers and Sonos turns them off, can't find the system but restarting the app and it works... until next time can't find streaming services... I could go on and on but too numerous. I think there are a bunch of 20 year old coders sitting around smoking weed and laughing at us while the C-suite execs make excuses. Unbelievable.

Hi friends.I’ve got a new sonos roam and want to set up a new system.The app can find the Roam initially, it’s flashing green, but it can’t connect.It tries to connect with the chimes, doesn’t work.  Put the PIN in, that didn’t work either.I’ve reset my phone and also deleted and reinstalled the app a few times, still the same story.I even tried it with the old S1 app, it says it isn’t compatible.Also tried connecting with my iPad, same story there!I would love to get this working!  But I don’t know what else to try.Thanks all :)

My Sonos Rome stopped working. The white light is flashing, but Can’t get it to work

HelloI installed the app update a few days ago and noticed right away it was unable to connect to my roam. Every other speaker I have works fine but the roam wouldn’t connect. I figured it was just a glitch, looked for an update for the roam but none was available, so I did a factory reset. Once I did that and tried to reconnect the roam to my system it goes into green flashing mode, and the app stays on “Getting you Sonos Roam ready...” for hours. I contacted support via chat but all they did was take my info and say someone may get back to me, but don’t expect it. So now I have a pretty slick paperweight  that was working before the update, now I can’t even use it as a bluetooth speaker. Anyone else having this issue? Has there been any talk of this from Sonos? Is it too related or maybe a hardware issue? Very frustrating.

Can you connect 2x Move portable speakers to an iPhone and stream music to both via bluetooth? I have a Move and consider to add Move 2. I'd like to stream to both simultaneously

I have 3 Roams, all purchased around when the product was first released. One is my go to for out of the house, but the other 2 never leave the house. They all stopped working within a couple of weeks of each other. The orange charging light comes on, but I can’t get them on. I’ve tried the 12 second thing and the factory reset buttons, nothing seems to work. Please help.