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Sonos Roam seems completely dead - no LEDs at all

  • 23 January 2023
  • 3 replies
  • 69 views

Hi,

So i had bought two Sonos Roams about one and a half year ago. One I use daily myself, the other one was for my wife and she basically never used it. I bought a portable projector last week and was going to hook up the unused Roam to it. What I thought would be easy turned out be not working at all as the Roam seems to be completely dead. If course it was empty when I got it out of the closet so I charged it a bit, removed the charger and tried to turn it on. Didn’t work and when I plugged the charger back in I noticed the static orange light wouldn’t come on at all anymore. I tried the factory/hard reset but nothing.
What else can I try or do I have to write it off? Does the Sonos support do exchanges for these kind of cases after warranty ends? Thanks forum.

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Best answer by buzz 23 January 2023, 05:33

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There is another reset to try: After ROAM has been on the charger for an hour or more, remove ROAM from the charger and hold the power button for 15 seconds, then place on the charger.

Are you sure that the charger you are using is appropriate and functional?

Lithium batteries are a pain. If they are fully discharged, there can be a fire hazard when connected to a charger. As a precaution, the batteries are locked out after being discharged too far. This is true for all products, not just SONOS.

In general, a product using Lithium batteries should not be allowed fully discharge. I keep track of my Lithium products and If I’m not using them regularly, I’ll make a point of charging them occasionally in order to prevent the lockout.

Thanks for your feedback. That worked and brought it back to life right away. Why is that not described anywhere? Thanks so much again.

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