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Fimija
Contributor I
June 19, 2024

Setup issues with Sonos Roam SL

  • June 19, 2024
  • 2 replies
  • 104 views

After regular setup process device is not visible at Sonos App. It is not visible also after restart of device. Setup process was repeated after factory reset at two Android phones at two different wifi networks at 2.4GHz and also at 5 GHz but without success. After reset of App. Software (firmware) update was started but it couldn't completed.

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2 replies

Ken_Griffiths
Ken_Griffiths
June 19, 2024

@Fimija,

You’re probably best to discuss the matter with Sonos customer services rather than post here in the user community. Here is the link to do that…

https://support.sonos.com/s/contact

Also ensure your local WiFi is 802.11b/g/n compatible with security mode WPA2 (personal) and that there are no unsupported network features, or devices, as mentioned in the Sonos System Requirements:

https://support.sonos.com/en-us/article/sonos-system-requirements

    FimijaAuthor
    Contributor I
    June 20, 2024

    Software update was possible to do only through the application for Windows, not through the android application. It was not up to WiFi setup. 

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