Get help with your Sonos Roam, and Sonos Move
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I’m at my dad’s house and trying to connect a Roam to his network. All the instructions I’m finding seem to have the old app in mind. I’m not someone that has struggled with the new app. There was some learning at first, but it works just fine for me… it’s just different in some ways. Can anyone help me with using the new app? I connect the same product seamlessly at home or at the office… both places I used prior to the app update. Now I’m pulling my hair out. It should not be this difficult! Thanks for any assistance!
I would like to connect my Roam 2, both at home and at my cottage. Is this possible?
My Sonos app on the iPhone shows the Move 2 connected, for for some reason the desktop app on mac mini no longer shows it’s connected to the Move 2. So as usual I’m confused.
I just received a Roam SL for Father's Day and tried to add it to my existing system. It requires an update, but will not allow the update. I get error 1002 and later, Error 1000. And before you ask, I do not have a Sonos Bridge... whatever that is. How can I make this work?
My Move suddenly stopped allow me to connect to bluetooth. I can get the blue light after multiple attempts of system resetting. Anyone have any tips/tricks to help me get this functionality working again??
El altavoz Move se ha quedado bloqueado y no funciona nada. He apreyado 5 segundos el boton de encendido/apagado y nada no funciona. Antes lo quite de la base.Que puedo hacer mas ? Moderator edit:Google Translate-The Move speaker is frozen and nothing works. I have pressed the on/off button for 5 seconds and nothing works. I removed it from the base first. What else can I do?
Dear Patrick Spence,Your Sonos products are crap.I did some research to find the best Bluetooth speaker, for my needs, so I purchased a Sonos Roam, bad decision.My Sonos music library is loaded onto my computer and I used to play my songs from that. As that's where I store my music. It used to be good up until the May update…………. then things got crap, but hey lets get a two year old to write the code, or even better get the opposition to write it.Now in order to have a Sonos product you must have a mobile phone to set it up, now nothing is connected to my speaker, either by phone or computer. But I can connect to the Sonos Tune In…………...Yesterday is was connected after about 45 minutes to Sonos via “Chat” he did nothing but it magically connected, but yesterday afternoon it connected multiple times, I tried again last night and again today but you guessed it, not connecting. It seems that it only connects when you wait for ages on the Sonos help line and have their “ Help Desk” do noth
My Roam keeps dropping out of the group when playing with my other Sonos products in my system/network.
I am trying to connect my Move 2 to my tv but am having issues. I have an optical cable that goes into the back of my tv, and the other end has a toslink plug. I know I need an adapter to plug into the Move 2, but I can’t seem to find what I need. Can someone help me understand what adapter I need in this situation? Thank You
I have a Sonos Flare speaker which my iPad will connect to (via Bluetooth) without any issues.However I cannot get it to work with my iPhone. My phone can’t seem to see the speaker. Any ideas?My phone connects fine to the bluetooth devices
Is there any device i can connect my Sony PHA3 balance output to Sonos Roam USB C?Moderator edit: corrected typos
Hi Alli have successfully replace my battery on my Roam. The glued on end caps don’t seem to be as tight after reassembly. Any recommendations on replacement adhesives to make the end caps tight to the chassis again? Thanks
I read the whole thing: charge ithold the button on the back for 12-15 seconds This doesn’t work. When I am charging it, the orange light is indicated on the front of the speaker
Why is the system not visible in the app when connected to Bluetooth? I use the system in a boat and do not have WiFi. I can play music but I cannot use the Sonos app. Poor design or is it just me?
I’m considering buying the wireless charger base for a Roam 2, but I don’t want a 4’ cable connected to it. Is the cable hardwired into the base, or can I swap out the USB-C cable with a shorter one?
Que tal, de pronto no enciende mi somos move, cuando la coloco en su base, enciende el led de la batería por 7 segundos y se apagapero no carga y tampoco enciende, alguien sabe cuál es el problema o que debo hacer para usarla normalmente? Gracias Moderator edit:Google Translate-Hi, all of a sudden my Somos Move won't turn on. When I put it on its base, the battery LED turns on for 7 seconds and then turns off, but it won't charge or turn on. Does anyone know what the problem is or what I should do to use it normally?Thanks
My app says my move is in sleep mode. How do I wake it up?
Bonjour à vous tous et toutes Depuis ce matin, mon enceinte nomade sonos Roam ne s’allume plus, j’ai beau appuie sur le bouton marche, rien ne se passe.quand je la branche en usbc j’ai la led orange qui s’allume puis s’éteint, par contre sur son socle en induction pas de led elle est brancher depuis 2 heures et toujours rien.Avez-vous déjà rencontré ce problème ?merci pour vos réponses et votre aide. belle journée laurent Moderator edit:Google Translate- Hello to you allSince this morning, my Sonos Roam portable speaker no longer turns on, no matter how hard I press the power button, nothing happens.when I plug it into USB I have the orange LED which lights up then goes out, however on its induction base there is no LED it has been plugged in for 2 hours and still nothing.Have you ever encountered this problem?Thank you for your responses and your help.beautiful daylaurent
I’ve read every article, etc. and my ROAM SL has never been able to work with the upgraded app. I only use the device to augment my TV Sonos ARC. I don’t stream music or use any other function. Can I just use the original app? I don’t want an upgrade that is killing me. Tell me where I can get the old app.
Sonos roam charge indicator is blinking with very low density. You almost can’t see the led is blinking. Roam doesn’t react anymore. Already tried a reset. Battery dead?
My speaker will register on my network but not my app
When I plug in my Sonos Roam, the red light on the front appears but it does not respond in any way to pressing power buttons or any other buttons. Prior to this I was having a lot of software issues with it, it needed a factory reset at least once a week to function normally. It’s essentially an expensive paper weight, any idea what is wrong with it? Any advice to get sonos to replaceit?
White light on won’t respond to power button for 10 seconds. I can hear the switch click. tried The Play/Pause hold and then power button. nothing. Suggestions?
Just picked up a discounted roam 2 and I am having a HECK of a time getting it to work like a sonos speaker.Aside: I’ve learned done research at this point and learned about the issues with the controller app update. I didn’t actually touch the sonos apps often - mostly just played directly to my previous One SL from apps or airplay. When that speaker stopped working recently I sold it and used the money to buy this one.I mention the SL because I assumed it was no longer working due to being out of production, or maybe because I had recently switched to mesh (TP-Link Deco) wifi.Long story short, i got the new Roam 2 to connect to my mesh wifi in 2 or 3 tries yesterday (after a factory reset and logging out of the app, first setup failed on ‘need to update your Roam’). Then this morning app says it doesn’t detect my system. I’ve tried to add it with factory reset and logout 4 or 5 times, and i’ve gone into my mesh wifi settings to tell the router to keep this devices on the 2.4ghz netwo
My two-month-old Move 2 has been on the charging base since I last used it yesterday but now, the app doesn’t detect it, the power button does nothing, and when I lift it out of the base and put it back, a solid orange light comes on briefly at the bottom and then vanishes. Any ideas on what’s gone wrong with it, and how to fix it? Thanks.UPDATE: After many attempts at hard resetting, the Move 2 suddenly came back to life and wasn’t even reset, so all my config and services were intact. Very strange, and I hope it doesn’t signal more problems ahead, but I’m happy for now.
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