Portable speakers

Hi- anyone know if there’s a fix for Sonos Roam not charging. It was working perfectly then all of a sudden stopped charging. Nothing I do will let it get any charge or even get enough power to do a reset.  I have two Roams and I’m using the right power adapter and sonos cord. One Roam is charging fine and the other just has a flashing orange light of death.  I have had it on charge for 2 days and can’t get it to respond at all except with the orange light after pushing the button. I’ve called support but just end up on hold for a long time. I’m on hold now as I write this. 

I get it, you can’t use Roam and Move as surround speakers.  But it would be nice if you could.  I want to use roam in the bedroom on the nightstand because of the small footprint and the small room.   so what would happen if you had a charging base that was part of the Sonos surround to connect with your main channel (arc, beam, etc.) then when the roam is on the charging base, the system treats it as a surround.  When you remove it, the base says ‘there is nothing here’. This would allow me to snag one to take to the pool during the day and watch a movie at night.  just think about it. Plus it’s another way for you to suck about $200 out of my pocket. 

Sonos 2 keeps turning off weather it on the charger or not 

When I turn off the loudness it turns itself back on.  What’s up?

My Sonos Move failed charging dock replacement It charges Ok via USB-C, using the same mains socket outlet, so I know it’s the docking base. I also measured the voltage across the dock pins and it is zero. I bought it new from John Lewis in May 2023 but they no longer stock this older model and so under their warranty I can only get a refund or a same-price alternative or pay the extra £140 for the newer Move 2; non of which are appealing to me. Do Sonos provide replacement charging docks?

I have about 20 Sonos devices. Suddenly I cannot control volume on my Move 2 from the app (works fine via physical buttons on the move). Additionally, when I try and group my Move2 with a port, not only does it not group, but my move goes into "sleep mode" until I turn it off and turn it back on again. I only use the move with the line in adapter.This used to work great, what is going on? I need this fixed by football season, else my back yard projection system is useless.This is why I bought the move, 3 ports, 6 speakers, and a huge emotiva amp... and now none of it works any more

Hi. My sonos move (original model) won't activate microphone. Led stays off, touch button does not respond. Have tried with and without all the other vouce control options. Have reset and rejoined several times. Maybe a problem with the capacitive button? 

Connection keeps dropping out on Bluetooth when using move 2

Hello. My Roam suddenly made the full volume hammering noise and now it had disappeared from the app. I have held down the volume and play button and tried to turn it off and on again as advised in previous threads about this subject but still nothing. Most of the threads seem to be about two years old and have been closed. Did this ever get sorted please? Just been onto customer support UK but there is a 75 minute wait which I can't do right now. The white light at the top is on but the speaker light won't come on and of course it's gone from my app do cant do a diagnostic. Thanks for any help. 

I want to keep it always charging Won't that damage the battery?Thank you

How can I play an audio file stored on my phone through Move 2?

I’m at my dad’s house and trying to connect a Roam to his network.  All the instructions I’m finding seem to have the old app in mind.  I’m not someone that has struggled with the new app.  There was some learning at first, but it works just fine for me… it’s just different in some ways.  Can anyone help me with using the new app?  I connect the same product seamlessly at home or at the office… both places I used prior to the app update.  Now I’m pulling my hair out.  It should not be this difficult!  Thanks for any assistance!

I would like to connect my Roam 2, both at home and at my cottage. Is this possible?

My Sonos app on the iPhone shows the Move 2 connected, for for some reason the desktop app on mac mini no longer shows it’s connected to the Move 2. So as usual I’m confused.

I just received a Roam SL for Father's Day and tried to add it to my existing system.  It requires an update, but will not allow the update.  I get error 1002 and later, Error 1000.  And before you ask, I do not have a Sonos Bridge... whatever that is.  How can I make this work?

My Move suddenly stopped allow me to connect to bluetooth.  I can get the blue light after multiple attempts of system resetting. Anyone have any tips/tricks to help me get this functionality working again??  

El altavoz Move se ha quedado bloqueado y no funciona nada. He apreyado 5 segundos el boton de encendido/apagado y nada no funciona. Antes lo quite de la base.Que puedo hacer mas ? Moderator edit:Google Translate-The Move speaker is frozen and nothing works. I have pressed the on/off button for 5 seconds and nothing works. I removed it from the base first. What else can I do?

Dear Patrick Spence,Your Sonos products are crap.I did some research to find the best Bluetooth speaker, for my needs, so I purchased a Sonos Roam, bad decision.My Sonos music library is loaded onto my computer and I used to play my songs from that. As that's where I store my music. It used to be good up until the May update…………. then things got crap, but hey lets get a two year old to write the code, or even better get the opposition to write it.Now in order to have a Sonos product you must have a mobile phone to set it up, now nothing is connected to my speaker, either by phone or computer. But I can connect to the Sonos Tune In…………...Yesterday is was connected after about 45 minutes to Sonos via “Chat” he did nothing but it magically connected, but yesterday afternoon it connected multiple times, I tried again last night and again today but you guessed it, not connecting. It seems that it only connects when you wait for ages on the Sonos help line and have their “ Help Desk” do noth

My Roam keeps dropping out of the group when playing with my other Sonos products in my system/network. 

I am trying to connect my Move 2 to my tv but am having issues.  I have an optical cable that goes into the back of my tv, and the other end has a toslink plug.  I know I need an adapter to plug into the Move 2, but I can’t seem to find what I need.  Can someone help me understand what adapter I need in this situation? Thank You

I have a Sonos Flare speaker which my iPad will connect to (via Bluetooth) without any issues.However I cannot get it to work with my iPhone. My phone can’t seem to see the speaker. Any ideas?My phone connects fine to the bluetooth devices

Is there any device i can connect my Sony PHA3 balance output to Sonos Roam USB C?Moderator edit: corrected typos

Hi Alli have successfully replace my battery on my Roam.  The glued on end caps don’t seem to be as tight after reassembly.  Any recommendations on replacement adhesives to make the end caps tight to the chassis again? Thanks

I read the whole thing: charge ithold the button on the back for 12-15 seconds This doesn’t work.  When I am charging it, the orange light is indicated on the front of the speaker

Why is the system not visible in the app when connected to Bluetooth? I use the system in a boat and do not have WiFi. I can play music but I cannot use the Sonos app. Poor design or is it just me?