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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,342 Topics
  • 32,472 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6342 Topics
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JuddJonesContributor I
asked in Home theater
apple tv remote won’t work with sonos ray

Hey all, I have an LG TV connected with an Apple TV 4K and a Sonos Ray. I was able to set up my LG Smart Remote to control the sound bar in the Sonos App with no problems.  However, the Apple TV remote still does not control the Sonos Ray audio. I have tried resetting the Apple TV remote by holding down the home and volume down button, and while it did reset the remote it did not fix the issue. I tried adding the remote via the Sonos app but it didn’t detect it. My Apple TV is connected via the HDMI CEC on the TV. All systems are fully updated. Any ideas in what I can do to make it work?

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11 months ago
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romeurosaContributor I
asked in Home theater
Sonos arc volume adjusts itself

Hi,I have a Sonos Arc connected to an LG G3 via HDMI ARC port.The volume seems to randomly go way down (very low, not muted) and then reset itself to the actual value set. These drops last for around 2/3 seconds and occur quite frequently.I've checked all options and see nothing the would suggest auto volume being on. I've already submitted diagnostics via this ID 1166703145Best regards,Romeu

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Airgetlam
11 months ago
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ASinghContributor I
asked in Home theater
Arc and Era100 pairing

Hi everyone! I have Sonos Arc and Sub in our family room and Sonos One Gen 2 in two bedrooms respectively. I recently bought two Sonos Era100 for our family room to set them as surround sound speakers. When I go to Arc to  set up surrounds, it only gives me an option to add Sonos One that are set up in both bedrooms. It doesn't give me an option to add Era100. I have tried to factory reset both the Arc and Era 100 and still the same result. What else can I do?

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11 months ago
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AshGGContributor I
asked in Home theater
Arc + Play:1’s x2 + Roam Group Issue

I have the Arc and x2 rear Play:1’s working absolutely fine together when watching TV and listening to music. When I group the Roam and the Arc/Play:1’s together they work fine for music but for TV there is a big delay on the Roam but the Arc/Play:1’s are absolutely fine.  Why does the Roam have this delay?How can I fix it?

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jgatie
11 months ago
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DaaaaavedContributor I
asked in Home theater
Surround sound keeps dropping today (era300s and sub)

The app keeps prompting me that the 2 Era300s and Sub are disconnected from the surrounds for the Arc. However they are showing white light (connected) and I can still adjust volume from the era300s, but no sound comes from them.  This has never happened before. I tried resetting the speakers, and resetting the wifi. But they still drop the minute it’s set up.  is there some software issue? I didn’t change anything to the wifi today and none of other connected devices had issues.  Thanks. 

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Jamie A
11 months ago
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littlespacemanContributor I
posted in Home theater
Why won't Sonos allow use of their wireless speakers as rear speakers in a surround set up?

As it says in the title - does anyone know why they won’t allow this? It seems to me to be the dream set up, so I can’t begin to understand why Sonos haven’t jumped all over this! My current surround set-up is a JBL 9.1 with fully wire free (ie they are rechargeable and operate via wifi)  rear speakers, and it’s a brilliant system 

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11 months ago
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OptimeistTrending Lyricist I
asked in Home theater
era 300 front driver clarification

I have an arc and 2 300s on order. Am I correct that if I add the 300s as surrounds, there is no way to enable the front drivers when I want to play non spatial music like Spotify? I just can't believe that would be the case, so hopefully I'm mistaken. I totally understand disabling them for atmos and spatial , but it's like you are locking them into that and then can't use them properly for regular music?Thanks for any advice or workarounds !

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Airgetlam
11 months ago
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JamesBukContributor I
posted in Home theater
Beam Gen 2 loses eArc connection to Samsung S95

HardwareSamsung S95B 65” (firmware 1520)Apple TV 4K (iOS17)Sonos Beam Gen 2 (latest firmware)I have the AppleTv connected into HDMI 1i have the Sonos Beam Gen 2 connected into the HDMI 3 eARC.CEC is switched on.BackgroundFor the past 9 months since getting the setup everything has worked perfectly. The TV has switched on with the Apple Remote, the input defaults to HDMI 1 and audio plays out the soundbar be default.Issue2 weeks ago, this all stopped. Whenever I turn the TV on with the Apple TV remote and use the AppleTV apps the Samsung Tv no longer sees the Sonos Beam and defaults to TV Speaker.WorkaroundThe only way to fix it is by switching off the Beams power disconnecting the HDMI and reconnecting, the TV then sees the Beam again, reinitialises the connection and continues to play audio from the Beam.As soon as I switch the tv off again… later that day, turn it back on and I have to repeat the same process. CEC isn’t being disabled and no config is changing in the TV settings, it

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11 months ago
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Ricey123Contributor I
asked in Home theater
Apple TV 4K and Sonos Arc

Hi everyoneNeed some advice from people who know much more than myself about this!I have recently purchased a Sonos Arc to use with my Apple TV 4K and Amazon Firestick 4K. I have a Sony KD TV and have plugged the Sonos Arc into its e-arc port and removed the Apple TV 4K that was in there and put that in another (non e-arc) HDMI port. Is that correct? When I watch the new Netflix’s Society of the Snow film on my Apple TV it displays multichannel PCM 5.1 in the Sonos App but on Amazon Firestick it states Dolby Digital 5.1 and sounds louder. Which is the best format for sound quality? On BBC iPlayer on Apple TV it generally shows Stereo PCM yet Firestick displays Dolby Digital plus 2.0. Which of these is better? I’m guessing Dolby Dogital? The only way I can get the Apple TV to play in Dolby Digital is by going into the audio settings and turning off the auto setting but then if I want to play something in Atmos I have to go back in the switch this back to auto!!Tthanks in advance and sor

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11 months ago
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EeziContributor II
posted in Home theater
HDMI splitter

Hi. I recently purchased a HDMI splitter from Maplin MP code SEECS2P. My set up consists of a virginmedia set top box as the input, feeding a Samsung smart tv in the bedroom and a Sony smart tv in the lounge. This set up works perfectly however I have a Sonos arc connected to the lounge tv and a Sonos beam connected to the bedroom tv. When both are connected they report that they are disabled due to communications issues with them, when only one is connected they work perfectly. Any ideas?

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Ken_Griffiths
11 months ago
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DahumphContributor I
asked in Home theater
Connecting Sky Glass to Playbar

Hi all.I was hoping to be able to connect my Playbar and surrounds to my Sky Glass.  I have the extractor which has an optical signal but this isn’t being picked up by the playbar.Any help or advice would be very welcome.Many thanks

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Corry P
11 months ago
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SaelsContributor I
asked in Home theater
sonos arc plus ikea symfonisk

Hej. Jag har arc plus Ikea symfonisk bok högtalare. vad är bästa inställningen för bästa ljud?:)mvh Moderator edit:Google Translate-Hello.I have ARC Plus IKEA symphonic book speakers.What is the best setting for best sounds? :)Sincerely

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Jamie A
11 months ago
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rsroka11Contributor I
asked in Home theater
Connection issues with soundbar

I have two soundbars, one play 5, one sub, yesterday all were working on the same system, today my two soundbars will not connect, even though the other two speakers continue to work on the system, the app keeps telling me they cannot connect to the system. I have rebooted both soundbars, restarted my router and the message remains the same….help!

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Airgetlam
11 months ago
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McLeod73Contributor I
asked in Home theater
connecting surround sound to Nebula Cosmos laser 4k

Here is what I have Sonos beam2 x Sonos OneSonos sub I want to connect this to a Nebula cosmos laser 4 kusing a HDMI matrixcan it be done how would I set it up ?

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Airgetlam
11 months ago
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stevealexContributor I
asked in Home theater
Ceiling surround speakers don't work with Arc but do work when used separately

I have an Arc and 2 in-ceiling speakers connected to an amp. If I stream from, say, spotify to the ceiling speakers, it works fine. But if I use the app to connect them to the Arc as surround speakers, no sound comes out. I’ve tried watching things with netflix and also using Airplay to stream a surround sound test from a website (not youtube). I’ve also tried rebooting the router and the arc. Any other suggestions?

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S
11 months ago
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Jay90gwinContributor I
asked in Home theater
sonos arc with Lytmi Fantasy 3 TV Backlight Kit HDMI 2.1 with Sync Box

Hello,   I have a Earc capable tv with the Lytmi Fantasy 3 TV Backlight Kit HDMI 2.1 with Sync Box. There is a fire cube and gaming console plug into the hdmi Sync box however the Sonos arc will not produce sound when plugged in to the tv or the sync box but will produce sound when connected through the optical cable. I know this cause a lose of sound quality. Does anyone have suggestions on how I can still get Dolby Atmos?Any help is greatly appreciate

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Ken_Griffiths
11 months ago
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travellingdocContributor I
posted in Home theater
Sonos Arc + TV with eARC + HDMI switch config

Hello!I am a newbie to Sonos, having shed an old Samsung soundbar (which was terrible!).  I have just ordered the Arc, and will soon complement with 2 x Era 100s (or 300s if my budget stretches!) and later the sub. I’ve gone round in circles trying to decide on the best configuration and it would be great to have more experienced help!My TV (Sony Bravia, 4k) has eARC, but it doesn’t have enough HDMI inputs (I need for Apple TV, consoles FireStick, Virgin media box, DVD player).  My plan is:TV to Arc via eARC  Inputs > HDMI switch > one of the my TV’s HDMI inputsI want to maximise audio and display quality so will look for a HDMI switch with minimum 4k and Dolby Atmos pass through.  I’ve seen posts about Feintech, HDFury (expensive, great reviews, but I don’t think I need because I have eARC), Kinovo etc.  A couple of questions:Does this config make sense? What HDMI switch would you recommend (to maximise the capability of my Arc)?Big thanks!! 

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Schlumpf
11 months ago
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Mini-meContributor I
asked in Home theater
LG TV with Beam Gen 2 - seems to have reprogrammed the TV remote?

First Sonos purchase. Bougt the Beam gen 2.  I have an LG TV and connected the Beam to the eARC HDMI port. After configuring the TV for the output sound, it worked. Pretty easy setup...(no Apple tv connected yet..saw the issues here). The main problem I have is it somehow has reprogrammed the LG TV’s remote. Now the ‘power’ button on the TV is a ‘mute’ button. How do I power off the TV without unplugging it?  Anyone else have this issue?  Also, another unrelated question, is there any way to adjust the EQ? I like more bass, less treble...any adjustments on this thing?

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M
11 months ago
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Maj62Contributor I
posted in Home theater
ray soundbar

I’ve just set up my new ray soundbar and I’m finding the television remote will only turn the volume up, but not down?

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Ken_Griffiths
11 months ago
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PoelyContributor I
asked in Home theater
speakers

Where isspeech enhancement on Beam gen 2?

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jgatie
11 months ago
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JPK1Contributor I
posted in Home theater
Sonos Beam connection to Samsung Frame TV

I can’t get audio to play from my Samsung Frame TV to my Sonos Beam (Gen 2).  My connection is HDMI from the TV to the Beam. Do I need to connect to from the TV to the One Connect Box instead?  (P.S. I tried looking for answers on here and I don’t think this has been covered, but apologies if I missed it.)

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J
11 months ago
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rcr2kContributor I
posted in Home theater
Beam 2 with LG C2 ARCConnection Issue

Hi All.Recently purchased the Beam 2 to go with my LG C2. The sound bar is great but was a hassle to setup.At first the two devices couldn’t establish an ARC connection. Which I found a fix was to power everything down, remove all the HDMI connections, power back up and start the TV Setup process through the Sonos app, which in turn solved the issue.However the connection issue seems to be happening again randomly, so I have to do the above process all over again which can become tedious.Wanted to check if anyone else is experiencing the same issue and if they have a fix for it.Thanks in advance.

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Ken_Griffiths
11 months ago
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Ace360Contributor I
posted in Home theater
Era 300: Pulsing sound effect playback in Surround

Im currently building my home theater sys with Sony Bravia 65 A80L  Sonos Arc, Sub Gen 3, SL 100 and just added 2 Era 300. All of my devices are hardwired except for the Era 300 due to the placement, Wall mounted 8 feet from the floor. Once i got everything firing fine, switched to surround then the  stuttering  (pulsing )  sound coming from the 300s every 5 seconds, otherwise zero sound issues outside of Surround. After several hours of troubleshooting, power cycles, tweaking settings in the app and factory reset, all to no avail so then i started restoring the 300s back into my system but  accidently left the ethernet cable attached to the speakers. The setup process recognized the hardwire connection and also gave the option to connect for Wi-Fi. I proceeded with the hardwire connection and that solved the stuttering  sound issue. I guess the system does not like having it’s devices split between wireless and hard wire connections. BTW, there might be an issue with the software indi

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Schlumpf
11 months ago
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msiau49Contributor I
asked in Home theater
Complaint and Disappoint With Sonos

Sonos, I have a lot of Sonos products and just added a Sonos Arc, two Era 100’s and the mini sub. I am very effecient at setting up Sonos and have never had problems until the purchase of the above named products. I have spent over 20 hours trying to get my system up and running. This includes approximately 6 hours of my own time and 3 different (2 chats and 1 phone call) with Sonos to try and get it fixed. This has been a huge PIA! I have a Playbar in the Family room, got it connected and now I’ve tried for the last frickin’ hour to get the Era 100’s connected to the Family Room and it sets up another room! Family Room 2!!! So, I reset both of them and it sets up a Family Room 3!!!I feel like doing what people have done with their Tesla’s and set them on fire! I finally get the Arc working (with a chat) but no TV sound. We determine it’s a setting with Sony - boom, he’s gone. Well Sonos, I see a lot of people have Sony TVs and have had problems so maybe you can figure out the common f

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M
11 months ago
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32ssrContributor I
posted in Home theater
automatic One switing

Hi there.If I install my Sonos Ones on the celing for surround will they automatically come on with the TV then turn off when streaming music only ?I don't want my guests having to turn the Ones on for TV then off for music  as they won't have the app on their phones

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11 months ago
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