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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,045 Topics
  • 30,852 Replies
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Jagielak
started this topic

Era 300 wall mount - Advice

Hello everyone. I need advice on the positioning of the era 300 , as they are mounted now they are an eye sore and don't like the angle of t...
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Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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6045 Topics
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ColtsguyContributor I
asked in Home theater
Only stereo pcm from samsung qn90 and applevtv | No DD 5.1

I’m facing this issue only from last few weeks. All I get is stereo pcm when watching 5.1 content. No issues with Atmos content. Samsung qn90 with Apple TV 4K, Arc, Sub, 300s. Arc is connected via hdmi eArc to my tv. Apple TV audio is set to Auto/Atmos.  Sound is not right when I change Apple TV audio to ON ( I hear voice from surround and not from Arc).

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Ken_Griffiths
9 months ago
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cmathis91Contributor I
asked in Home theater
Sonos Arc + Era 100s -- 5.0.2 or 7.0.2?

Hi all!I know that the Sonos Arc, by itself, is a 5.0.2 system. If I were to pair two Era 100s as surrounds, would the system still be 5.0.2 (taking the two surround channels from the Arc), or would the system become 7.0.2?That would affect how I place them: 90-110 degrees off-axis behind me for 5.0.2, or even further behind for 7.0.2.Thanks!

2906
Airgetlam
9 months ago
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sidneyfalcoContributor I
asked in Home theater
BUG: Beam & Arc Do Not Correctly Play Dolby Digital 1.0 and DTS 1.0 Mono Sound

There is a bug in Sonos’ home theater sound bars wherein mono Dolby Digital 1.0 and DTS 1.0 tracks play back as silence. I’ve experienced it personally on a Gen 1 Beam. A quick Google search shows multiple reports of the problem on these forums as well as on Reddit. I believe the problem persists on the Gen 2 Beam as well. The bug is easy to reproduce-- Play back any 1.0 encoded Dolby Digital or DTS source through a normal ARC setup to a Beam or other Sonos soundbar  Confirm in the Sonos app that the Beam is receiving TV audio and note that app displays the correct flag (e.g. “Dolby Digital 1.0”) Note that no sound plays back from the Beam.A workaround to the problem is to change the TV or BD/DVD Player to output as 2.0 PCM instead of bitstream, but again, this is not a fix so much as an inconvenient workaround, and requires the end user to change the setting back after viewing mono content so that future surround content is handled properly.Furthermore, I’ve confirmed this is a bug in

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Airgetlam
9 months ago
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KentheWalkerContributor I
posted in Home theater
Sonos Ones in living room hard wired on the walls…

Sonis Ones in living room hard wired on the walls are not being detected so cannot use them the Sonos Beam connected to the TV works fine for TV and for playing music. How do get the Sonis Ones working?

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N
9 months ago
Old Goat
Old GoatContributor I
asked in Home theater
Sonos Ray or other Sonos and Sony TV's

Think I found answer to why Sony remote doesn't work with Sonos. On your remote, tap the wrench button to get to Quick Settings. Then go to Bluetooth. In Bluetooth setting, turn it off and now the remote volume will control the Somos speaker. 

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Jamie A
9 months ago
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Maupie1968Contributor I
asked in Home theater
LG Magic remote

Ik have a LG Oled65CX3LA that I want to Work with a Sonos Beam gen2.I plugged the Beam in the eArc-port of the tv, changed the needed settings of the tv and have sound, but when I come to the tv-installation I get the message ‘ the arc-mode is not connected and the remote doesn’t change the volume.On the tv I even set the HDMI2-port to a soundbar, but Sonos is not listed in the options offered to choose.On internet Philips was told to choose, buy that doesn’t work.What van I do?

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M
9 months ago
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jabrownContributor I
asked in Home theater
Sonos Arc, LG C3, and HDMI volume control

I have an LG C3 TV, a Sonos Arc, and a Sonos Sub Gen 3. Earlier today I factory reset all of these devices and started from scratch. I started by connecting the Arc to the TV and using video/audio content from the TV itself (antenna or TV apps). In this situation everything works as expected (audio is being passed through to the Arc, and I can use the volume +/- and mute buttons on the TV remote to control the volume of the Arc.I have two other HDMI devices that I would like to connect to the TV, a Samsung Blu Ray player, and an AppleTV 4k. As soon as I plug in the HDMI cable for either of these devices into the TV, I lose the ability to control the Sonos volume using the TV remote (or the other connected device remote).For example: If I connect the AppleTV and use the volume controls on the Apple TV remote, I can see it “changing” the TV volume via the TV interface (which has no effect since sound is coming through the Arc), but the volume changes aren’t passed onto the Arc. The same

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Jamie A
9 months ago
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SlamDesiRenowned Enthusiast II
asked in Home theater
Loud Chirp from Sonos 5

From time to time we get a loud chirp out of our speaker(s) while streaming movies through our TV via our ROKU Ultra. I sit closest to a Sonos 5 so it’s a bit startling when, out of the blue, a chirp occurs. I’ve posted this before and the support staff, based on my previous diagnostic, had me reset the 5 that is closest to me. Well, I’m still getting the chirp.If a Moderator sees this, my diagnostic for this incident is: 1514047738

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S
9 months ago
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CawalkerContributor I
asked in Home theater
audio interruptions on Beam

Sonos beam has audio interruptions/cuts out. I rebooted tv and speaker. Still having issues.How do I fix this. 

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Corry P
9 months ago
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ramaseesContributor I
asked in Home theater
Sky Stream and Sonos Arc and HD Fury Arcana

I have this week moved from Sky Q to Sky Stream using the puck . I also have a Sonos Arc which has had in the past  the usual sound delay problems which I successfully corrected using the amazing HD Fury Arcana device . I was previously watching UHD through Sky Q with no no sound delay issues . After  switching to Sky Stream I’m now faced with one of 2 options 1.no sound delay and not being able to select UHD2.Sound delay removing HD FURY  and seeing UHD .  The problem seems to be that Sky stream want you to connect the puck straight to my Panasonic TX-DX750B. If I route through the HD Fury it won’t allow me to select UHD ( screen just flashes ).  Maybe a different question but if I had an eArc enabled TV would all these  problems go away and there would no time delay issues and I could attach my puck straight into the tv and not through the HD fury . Thanks very much having read all this it’s probably better I post it on a sky community but I thought others should know about this .   

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UKMedia
9 months ago
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Richgarcia4Contributor I
asked in Home theater
setting up 2 era 100 and a sub to my TV

How do I set up my 2 era 100’s and my Sonia sub to my new Samsung smart tv.  please help for some reason I’m not finding a solution maybe this will get me the advice I need. 

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Airgetlam
9 months ago
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bpwilkieContributor I
asked in Home theater
Streaming in 5.1, then Atmos

I watched half of Top Gun Maverick on Paramount + yesterday in 5.1.   Second half played today but signal was Atmos.  All on ARC plus mini sub sounded great.  Do I have any choice in this or do I just take the signal that shows up. 

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B
9 months ago
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Steve_SeftonContributor I
asked in Home theater
Is a 1 cm overhang at front of Sonos Arc OK?

My TV unit has a central recess for my 55" LG OLED TV. I can get a nice riser to raise the position of the TV by 80 mm. I would plan to position the Arc in front and below the TV. The clearance between the front of the riser and the TV feet to the front of the unit will be 105 mm. The depth of the Sonos Arc is 117 mm. This would mean that the Sonos Arc would overhang the unit by 12 mm at the front, but all of its width and almost 90% of its depth would be supported by the unit.There would be 75 mm (about 3") on each side of the Arc, though some output of the side facing drivers should stand proud of the recess sides, as the recess sides are set slightly back from the front of the unit by 75 mm.Will this placement be OK? Thanks for any advice, opinions and input!

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Stanley_4
9 months ago
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ZnkyuContributor I
asked in Home theater
trueplay tuning error

I have the arc, sub (gen 2) and 2x era 100 in the rear. trying to perform trueplay for first time. I receive an error before it even starts (see below). I'm using iOS 17 tried on ipad  pro, iphone 11 and 13 same error. This happens before the first part of the process is completed like it doesn’t get to the part where it asks for phone to be rotated, and I can't seem to figure out why. Only getting as far as pick the sitting spot then next I get true play errorWhen I cancel and try again I always get the same error.Has anyone else seen this issue and been able to resolve?

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Stanley_4
9 months ago
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pcuk1979Contributor I
asked in Home theater
Dolby Digital Conversion has stopped

SetupTV: Samsung TU8000Soundbar: Beam (Gen 1) with 2 Sonos One Speakers4K player: Samsung UBD-K8500So I bought this 4k player especially to convert the sound of all my Blu-rays to Dolby Digital 5.1.But in the last week, this has stopped happening. No settings have been touched at all, and no wires have been removed or changed. The discs that used to play sound, no longer do. PCM 2.0 seems to work, but my 5 channel setup has disappeared overnight.Is this a known issue, or am I gonna have to do another expensive upgrade?

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controlav
9 months ago
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VultureSongAvid Contributor II
asked in Home theater
pair individual era 100 with Beam gen 2 as stereo pair.

I’ve just got a Sonos Beam gen 2 and want to build surround sound with it. My first addition will be an Era 100. I know it would be ideal to add a pair but for the time being I’ll have just one. A review I read suggests an individual Era 100 can be added as a stereo pair. Is this correct? Thanks.This What Hifi review infers just one Era 100 can be added as a paired speaker to a Beam gen 2: “The Era 100 is more powerful than the Sonos One, too, and can pair with the Sonos Arc, Ray and Beam Gen 1 and Gen 2 soundbars to work as part of a home cinema set-up. You can also pair two Era 100 speakers to work as a stereo pair, though you can do this with two Sonos Ones too.”

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V
9 months ago
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BeefTrashContributor I
asked in Home theater
Arc keeps disconnecting from Samsung TV

My Arc has been having issues with connecting to my Samsung TV.  Prior to switching to the Samsung, I had a older Vizio.  The connection issue happened with the Vizio as well.  I would just unplug the HDMI and/or unplug the Arc and the audio would come back.  That is not the case with the Samsung.  The option for Home receiver Audio output on the TV goes away. Also, I do use a Nvidia Shield for my content. Is this a cable, TV, or Arc issue? I have replaced the HDMI and seems to still happen. 

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9 months ago
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Fabio CamaraContributor I
posted in Home theater
Outdoor theater streaming from two different Sonos Amps in different locations

I am setting up an outdoor theater with the intention of creating a 4.1 surround sound experience. Both front and back channels will be powed by two separate Sonos Amps connected through ethernet but in two separate locations from each other. One will be in my house and the other to our Gym that is 50 feet away from the main house. Both Amps will be powering separate pairs of JBL Control 25 speakers. My subwoofer is a JBL SB 210 powered by a Crown XTi 4000 amp. My subwoofer will be located under my deck and will need to connect to my rear channel Sonos AMP VS my front channel amp. My question is. Will I be able to get the same full cinematic bass signal from my rear channel amp as I would if it was connected to the front channel AMP. Or… will I only be getting the bass signal from what ever was mixed for the rear surround. I would like the full bass experience without needing to trench 50 feet of speaker wire just to connect my sub to my front channel amp.

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buzz
9 months ago
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Tomasz_1Contributor I
asked in Home theater
sonos+port+Chromecast+jvc projector

My set up of Sonos arc+port+Chromecast+JVC projector worked well untill recently.It started loosing and breaking up sound. Either arc is working without surrounds or the arc is going silent and surrounds work on their own.Tried resetting the system and refreshing the wifi connection. No improvements.Any ideas what could be the problem welcome!Thanks!

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Ken_Griffiths
9 months ago
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crickerweContributor I
posted in Home theater
Automatic Switching to Sonos AMP (External Speakers) using ARC

My Sony TV (77" A80CK series) is connected to an Amp via ARC, which works fine. It uses the on-screen External Speakers control for sound.When I set the audio output on "TV Speakers," it starts playing through the TV Speakers, but then a few seconds later it says "switching audio to external speakers" and it plays the audio only through the External Speaker, which is my Sonos Amp. The Amp doesn’t seem to relinquish control back to the TV. I’ll say that for a few months it worked just fine. Seemed to stop working after a Sonos autoupdate - I since switched off auto updates and now only manually update Sonos.I’m going to setup an old receiver here instead of the AMP to test it. Has anyone tried this? I doubt this is an issue with a normal amplifier but I’ll find out. My current workaround is to unplug the HDMI cord to the AMP, but I’ll likely need to add an HDMI splitter. We need a discussion on this and Sonos needs to confirm what they can do to fix. This is a issue that others have rep

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C
9 months ago
D
DeanBeamContributor I
asked in Home theater
Sonos Beam Gen 2 does not recognize LG Magic Remote to control volume

I have an LG OLED C1 Tv (2021) and just bought the Beam Gen 2.  The sound is great but the Magic Remote with the LG doesn’t control the volume of the Beam.I connected the TV to the Beam with HDMI-ARC.   I’ve tried with the Universal Remote set up but that also doesn’t work.  I’ve tried turning everything off and unplugging but doesn’t work.Has anyone had luck controlling volume of the  Beam Gen 2 with LG’s Magic Remote while connecting with the HDMI-ARC connection?  

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C
9 months ago
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FerrancullellContributor I
asked in Home theater
connectivity

Hello there!I would like to ask to anyone knowing about the setup that I intend to have.My setup would be as follows: 2 Sonos  five working with a projector connected to either an Apple TV or a fire tv cube.The questions are how do I connect the stereo pair to either of the systems?would there be delay playing movies?For the 2 sonos to work as a stereo would I need to have the sonos port to connect the directly via cable to the projector?should I connect both Sonos via Ethernet cable to the internet? thank you so much   

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UKMedia
9 months ago
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smarties1Contributor I
asked in Home theater
Connecting AV Amp to Sonos ARC

Apologies if this has already been covered.I’m considering a purchase of the Sonos ARC but currently have a projector with AV Surround set up.My current A/V amp has an HDMI ARC out, would that work with the Sonos ARC?

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G
9 months ago
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Vincenzo00Contributor I
asked in Home theater
Ricondizionato Sonos

Salve a tutti, recentemente ho acquistato un prodotto ricondizionato Sonos e sono interessato a conoscere il processo di ricondizionamento. Vorrei capire quali passaggi vengono seguiti per garantire che i prodotti ricondizionati siano affidabili e di alta qualità. Grazie in anticipo per le vostre risposte!

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V
9 months ago
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Maui199Contributor I
posted in Home theater
Samsung Frame and Sonos Amp connected to same speakers?

I renovating a new house and plan to install a Samsung Frame TV. I want upgraded TV sound, but don’t want a soundbar. I will have Sonos Amps hardwired to various speakers throughout the house, including a pair of in-wall speakers near the TV. I would like to be able to push TV sound through these in-wall speakers, and still be able to drive music through them from one of my Sonos Amps (but not at the same time of course). I have no idea how to set this up. Any suggestions would be greatly appreciated.

97831
M
9 months ago
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