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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,467 Topics
  • 33,135 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6467 Topics
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Poults99Contributor I
asked in Home theater
bought Ace but need new soundbar or kit

Hi all. I have bought Ace headphones but they aren’t compatible with my playbar. I have a HTK consisting of the Playbar, original sub and 2x S1’s. If I upgrade the player to a beam, will the sub still work with it?  thanks in advance 

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7 months ago
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JoranvanderwielenContributor I
asked in Home theater
i cant install my sonos arc

I Just bought a sonos arc and i am trying to instal it but if i want to instal it and i am by th audio pin fase the app doesn't connect to the audio pin and if i want to put in the code manualy the app kicks me out if the app. What can i do?

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7 months ago
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WestanContributor I
asked in Home theater
Surround Beam + Era100x2

Hi,I’ve been connecting two Era100 to a Beam in a surround-sound configuration over Wi-Fi since I bought them a couple of months ago. The router is MikroTik that is pretty good at band steering. After the app was updated about a week ago it all stopped working. Even if I connected the two Era100s to the beam, all I hear is the Beam. Any ideas on how to fix this?

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7 months ago
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Stew1010Contributor I
posted in Home theater
Surround Speakers

Since the App update my surround speakers (Play1) have stopped working. have tried powering everything down then tried removing them but have not been able to add them back. Then tried factory resetting them added them back to the system and got message saying they were connected but when you look for them they are nt there. Tried adding back as surrounds and it can’t find them. They were fine before the App update which is awful! Tried to call tech support but says 90 minute wait don’t know what else to do.

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7 months ago
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geordiejohnContributor I
asked in Home theater
rear speaker

Hello I bought a Sonos soundbar arc gen 3 and sub,but the era 300 rear speakers need plug sockets and I don't have any behind me,any ideas on the best way around this please?Thank you.

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jgatie
7 months ago
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CometNineContributor I
asked in Home theater
Sonos Sub Mini

Hello! I recently purchased a Sonos Beam (Gen 2), and Sonos Sub Mini. The Beam works great and I have thoroughly enjoyed it for all of its uses. But the Sub Mini is giving me some issues.  For background, I am able to connect the Sub Mini to wifi, and I am able to assign it to the Beam in the app. However once it is connected it does not show in the app and it does not provide any bass at all. As in the cones are not moving one bit inside the tunnel.  I’m not sure what the issue could be. I have tried unplugging it, disconnecting it, resetting the sub to no avail. 

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7 months ago
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HarkleptContributor I
asked in Home theater
Arc SL stuck on white flashing light

Hey everyone,Currently I’m having an issue with my Arc SL. Right now it is stuck on the white flashing light and won’t factory reset or hard reset, even after being directly connected to my router. Already did a reset on my router with it directly connected. Tried all different types of resets, but it won’t reset or show up in the app. I’ve even left it alone unplugged from any power for a few days.Currently don’t have any of my other Sonos products connected to the network, just looking to start with having the Arc back online.Sonos diagnostics: *************Moderator edit: recorded and removed diagnostics number (identifying information)

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Corry P
7 months ago
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blitt1978Contributor I
asked in Home theater
TV Audio

Literally the most important thing my Sonos does (did) is let me play my surround sound on my Samsung tv with soundbar, sub, and two ones. Now it is almost impossible to do that. When I try to play both together, it just says “No Music: Que is Empty.” Why is this now so difficult? The new upgrade appears worse in every way, and I don't even know what the upside was supposed to be.

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controlav
7 months ago
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Sola_FideContributor I
asked in Home theater
Line-in not working with Arc

I have a Sonos arc, Sub (Gen3) and two Era 100 speakers configured as a home theater with surround sound.  I bought a third Era 100 speaker only for the purpose of connecting a line-in from my Raspberry Pi so that I can play music from the Pi over to the Sonos home theater, since I cannot connect a line-in directly to one of the surround sound speakers.  However, it still won't work.  The line-in Era 100 speaker plays the music from the Pi but I get a "cannot connect. Try again later" type error message when I try to sync with the home theater.  Please help and thanks!

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7 months ago
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DennisMichael2024Contributor I
asked in Home theater
Dolby MAT

I recently watched “Outer Range” on Prime. Although it says on the banner than it has Dolby Atmos, for some reason it wasn’t showing Atmos on my Sonos App. It was showing PCM. When I turned off the Atmos on my Apple TV, the sound badge changed to Dolby MAT 5.1. I’d never seen that before and I haven’t been able to find much about it. Is that an Atmos codec? I usually get PCM 5.1, Dobly Digital, or Dolby Digital Surround if not Atmos. Anyone know about Dolby MAT?

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7 months ago
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ykaidContributor I
asked in Home theater
Home Theater setup--Sony Reciever a better solution?

I have the following gear:-Sonos Arc, Era 300 (two of them), and the Sonos Sub-Sony VPL-XW5000ES 4K HDR Laser Home Theater Projector-Apple TVAs the members know, b/c the projector lacks eARC, not compatible in terms of audio.I believe the conventional wisdom is to use the “Hd Fury Arcana,” however I’m concerned I’ll lose some sonos audio functionality.I stumbled upon the Sony STR-AN1000 during my research.I know it’s pricey but wondered if this setup is pricey.Thank you to the community!

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7 months ago
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GmjhContributor II
asked in Home theater
new beam old beam question

So I bought a new beam generation 2 yesterday (2 hours for it to connect to the TV and true play doesn't work obviously) I'm going to sell the old beam generation 1 and I've reset it to factory reset. The beam generation one is still showing up however on the Sonos account it was registered to. There doesn't seem to be any way to unregister it. If the new owner sets up this beam isn't it going to think that it's still registered under my account? Thanks very much. I did try googling this but t

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Corry P
7 months ago
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arohokieContributor I
asked in Home theater
No Sound

Our Sonos Beam sound bar suddenly stopped putting out sound/audio. It is connected to our Samsung smart TV via HDMI. It is connected and the TV recognizes it that it’s connected. But no sound. 

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7 months ago
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ModomoknaContributor I
asked in Home theater
Audio settings for Beam gen 2 & PS5

Hi guys, I’m trying to get all my settings right to get best sound for 4K UHDs using ps5.Does it matter if I use LPCM/Dolby/Atmos within ps5 settings? I can’t tell much difference and I’m not sure if there’s one correct option? Atmos was added for games some time ago, can I just use it for blu ray discs too?Within bluray settings I have audio set to bitstream, but again I can’t tell much difference if any when changing audio within ps5.Lastly, am I supposed to be getting TrueHD at all when watching compatible movies? My Sonos app shows Dolby atmos on LPCM/Dolby but does that mean I’m getting THD? Which then adds to my confusion if the ps5 setting matters at all if they all output atmos?On TV I have EARC on and sound set to bypass.    

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7 months ago
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acaseContributor I
asked in Home theater
SONOS surround speakers not working with remote

I have a SONOS Ray with 2 ERA100 speakers. The tv remote (amazon fire stick as well as the tv remote itself) only controls the Ray and not the rear speakers. Anyone know what the issue may be? Terribly disappointed with SONOS support. It is nonexistent. Even the chat is nonexistent - only a bot is available it’s of no help.

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7 months ago
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Aaron S.Contributor I
asked in Home theater
Using Era 100 as surround for Arc

I purchased an Arc, Sub, and two Era 100s on June 1, 2024.  I was able to get the Arc and Eras added to my home.  I can play music through the speakers and Arc, and I can get my TV audio coming through the Arc.  When I go to set up the Eras as surround speakers, the app says that the system needs to be restarted.  When I click the restart button, it says to close the app and come back in a few minutes.  I do that, and nothing happens.  When I reopen the app many minutes later, hours later, days later, it doesn’t matter.  It keeps telling me the system needs to be restarted.  It’s the same deal when I try to make the Eras a stereo pair.  I’m stuck in a perpetual loop and am unable to use my system the way it’s intended to be used.I also set up my sub and it says that it needs to be assigned to a room, but when I go to do that, it gets into the same restart loop, so I can’t connect my sub to my system.Please help!

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7 months ago
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RnclappContributor I
asked in Home theater
Dolby Atmos and Artex Ceiling

Considering upgrading Playbar to Arc but I have an Artex ceiling. Will I benefit from Dolby Atmos?

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Stanley_4
7 months ago
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NorfolkEnchantsContributor II
asked in Home theater
Sonos Arc volume no longer controlled by LG TV volume. How to troubleshoot?

I’ve been using my Sonos Arc, Sub and One SLs just fine for quite a while and now suddenly when I use the volume control on the TV it no longer controls the Sonos system volume. I can still control the Sonos volume manually by using the controls on the Ones, and the volume control on the TV speakers work fine when I take the HDMI out.Any idea how to troubleshoot?

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BhEaN
7 months ago