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Cal21
Contributor I
December 23, 2024
Answered

Beam 5.1 HDMI connection stopped working

HDMI connection randomly stopped working only airplay working now. Have unplugged and restarted several times. 

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Cal21Answer
Contributor I
December 27, 2024

Which version of the Beam, the first generation, or the second generation? Which version of the Sonos OS is it running? What device is your controller running on, and what OS is it running? Which LG OLED TV model do you have? Is it up to date with the latest firmware from LG? How is your Beam connected to your network, is it wired with an Ethernet cable, or does it connect to your WiFi? Have you submitted a diagnostic to Sonos support and contacted them about it? I’ve probably missed a key question, but those details might help us help you in some way, even if it merely nixes a possibility. 

The fix was updating the firmware on the AppleTV. 

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4 replies

Stanley_4
Stanley_4
Grand Maestro
December 23, 2024

Without a lot more information all we other users can offer is sympathy. Tell us about your system.

Cal21Author
Contributor I
December 23, 2024

Without a lot more information all we other users can offer is sympathy. Tell us about your system.

What more information is needed?

Airgetlam
Airgetlam
December 23, 2024

Which version of the Beam, the first generation, or the second generation? Which version of the Sonos OS is it running? What device is your controller running on, and what OS is it running? Which LG OLED TV model do you have? Is it up to date with the latest firmware from LG? How is your Beam connected to your network, is it wired with an Ethernet cable, or does it connect to your WiFi? Have you submitted a diagnostic to Sonos support and contacted them about it? I’ve probably missed a key question, but those details might help us help you in some way, even if it merely nixes a possibility. 

Bruce
    Cal21AuthorAnswer
    Contributor I
    December 27, 2024

    Which version of the Beam, the first generation, or the second generation? Which version of the Sonos OS is it running? What device is your controller running on, and what OS is it running? Which LG OLED TV model do you have? Is it up to date with the latest firmware from LG? How is your Beam connected to your network, is it wired with an Ethernet cable, or does it connect to your WiFi? Have you submitted a diagnostic to Sonos support and contacted them about it? I’ve probably missed a key question, but those details might help us help you in some way, even if it merely nixes a possibility. 

    The fix was updating the firmware on the AppleTV. 

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