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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,934 Topics
  • 30,260 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5934 Topics
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The GirtEnthusiast I
posted in Home theater
Sonos Arc

Hi everyone.  I have a special birthday coming up & my wonderful wife wants to buy the Sonos Arc for me. I have a very small TV room & just wondering if this would be a problem, I really don't want to turn her down.🤣. Your comments/help would be great. Many thanks.

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Stanley_4
5 months ago
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Stew1010Contributor I
posted in Home theater
Surround Speakers

Since the App update my surround speakers (Play1) have stopped working. have tried powering everything down then tried removing them but have not been able to add them back. Then tried factory resetting them added them back to the system and got message saying they were connected but when you look for them they are nt there. Tried adding back as surrounds and it can’t find them. They were fine before the App update which is awful! Tried to call tech support but says 90 minute wait don’t know what else to do.

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5 months ago
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ExocetAvid Contributor I
asked in Home theater
Sonos Beam won't connect to anything

As if the app update disaster was not enough, the Sonos Beam I have been using since 2020 has just bricked.  I spent six hours today trying to get it to work.  Phone support is 70 minutes of wait time, so I got in a queue for Sonos support chat in the UK (I live in Canada where there are “no representatives available”).  Finally got someone, we spent over two hours trying the whole song & dance including sequential re-boot ( I have 11 Sonos products).   Nothing worked.  His closing suggestion was to call voice support…..Anyone experiencing this?  Oh, and btw - for those last four years, the Sonos Beam worked with an non ARC HDMI connection from the 24” TV in my kitchen….now if I managed to get the Beam to connect to my network, if I connect the TV it’s kicked out.  None of this makes sense.  How can a device that never had an optical in, require an optical connection if your don’t have ARC? This is not my first hardware nightmare with Sonos but this is by far the worst.  I can’t be

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5 months ago
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AJS2Contributor II
posted in Home theater
Beam Gen1 & 2x Play:1 Speakers malfunctioning

Since the latest update my Beam gen. 1, (S2), has lost its microphone and light,  ( including Alexa voice). Also, both of my Play:1 surround speakers have no sound despite showing full connection in the app. (S2).Thanks

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5 months ago
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RPNEilContributor I
asked in Home theater
Play5 cutting out with TV audio/group with Beam

In my living room I have a stereo pair of Play:5 v16.2 and a TV that’s connected to a Beam v16.2. When we watch a movie we want to use the better sound of the Play:5 pair but when we group them to the Beam they cut out frequently. This does not happen when we listen to music with the Play:5 pair, only when we try to run TV audio to them.Is there a way we can get a better performance?

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5 months ago
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q50redsportContributor II
asked in Home theater
Sonos Arc and Ace

I noticed they sell the Arc and wireless Ace headphones as a bundle. I read that other brand bluetooth headphones don’t work with the Arc. I’m assuming that they got it to work with the Ace headphone. Do you think the Ace is the only headphone that is compatible with the Arc or have they resolved the issue for all bluetooth headphones? I don’t own any Sonos but figuring out what I need to buy. Thanks.

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5 months ago
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Badmach23Contributor I
asked in Home theater
sonos sub and sonos amp for rears

Sonos sub and amp won’t connect to Sonos arc for 5.1 set up I had recently l. 

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5 months ago
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Chris7Contributor I
asked in Home theater
5.1 set up

Hello,im looking to add to my speaker set up to achieve 5.1 surround sound I currently have a playbar and Sonos 1 SL can I achieve this with these items  

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jgatie
5 months ago
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Dutchie1949Contributor I
asked in Home theater
Arc sound levels are low with Sony X90L

I bought the Arc to replace a Play soundbar a few months after the Arc came out. Originally it was connectect to a Sony A80J 2021 model TV and had no issues. Up until recently my system was the Arc with two One’s for rears and the Sub…the A80J went out and I replaced it with a X90L and after I got all the settings correct, everything was working but the sound was far lower than it used to be. Before, I ran the system in the mid 30’s, but now I have to run it at 60 or higher to get the same results. I have since replaced the one’s with a pair of Era 300’s hoping that would help, but it hasn't. I have Apple TV for streaming movies and like I said before, the sound is just not there. Everything is updated so I am at a loss what to try next…I’ve been through this community for a while now, trying different things and sometimes it works, but it seems to revert back for some reason…I hope someone can give me a hand getting this sorted out because I do love this system. Thanks in advance for

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5 months ago
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Abgar86Contributor I
asked in Home theater
es compatible sonos arc sl con aonoa sub gen 3?

Hola a todos, acabo de comprar un sub gen 3 para enlazarlo con mi Sonos arc so y mi la talla de 77 Sony. Lamentablemente, no puedo hacerlo. hice la configuración normal (incluso reiniciando ambos equipos, reiniciando módem, con la misma red, borrando y actualizando la app de Sonos) y se detecta tanto la barra como el sub. Pero, al momento de administrar la barra y agregarle el sub lo hace pero en el menú de la habitación, me aparece de manera momentánea la opción de configuración del sub y luego lo borra. En el mejor de los casos, la detecta comienzo con el true play de sub + arc y luego la app no me deja continuar. me gustaría sabe, si en realidad ambos equipos son compatibles. Incluso hice la prueba con un beam gen 2 + one sl Y funcionó de maravilla. Pero no la compré para esa configuración ni para esa habitación.Espero me puedan ayudar  Moderator edit:Google Translate- Hello everyone,I just bought a sub gen 3 to pair with my Sonos arc so and my size 77 Sony. Unfortunately, I can't d

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5 months ago
CronoCX
CronoCXEnthusiast I
asked in Home theater
Asking for a Friend: Beam 2 Audio Sync and Dropouts post App and Firmware Updates

Hey everyone!I’m helping a friend here. Ever since the latest updates, he’s been having two main issues: audio sync and his Beam 2 cutting in and out.He asked me to come over and be a second set of eyes to make sure he wasn't crazy or missed anything when he did his own troubleshooting. We spent a good 6 hours going through everything top to bottom. From WiFi, to TVs, to HDMI Cables, the only thing we did not try was an Optical Cable because we didn’t have one handy. We also did not do a complete “burn it down” and rebuild. He’d already done it 3 times already and I didn’t want a chance of his system ending up in the infamous “Sign In as Owner” error. Here’s the specs for his current system:TV: Samsung Model: UN75TU700DF Firmware: 2501 (up to date) Audio Settings eARC Mode: Auto (we tried Pass-Through, had no effect, was actually more glitchy. Also tried it on the Sonos App’s end, also no luck) Digital Output: Auto Digital Output Delay: 0 (we tried, had no effect) Dolby Atmos

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CronoCX
5 months ago
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WimvdnoordtContributor I
asked in Home theater
volume achterspeakers

Ik heb een sonos wifi hifi set; arc gen 3, subwoofer en 2  100 achterspeakers.Hoe krijg ik het geluid van de achterspeakers wat harder qua volume???!!! Moderator edit:Google Translate- I have a Sonos WiFi hi-fi set; arc gen 3, subwoofer and 2 100 rear speakers.How do I make the sound of the rear speakers a little louder in terms of volume???!!!

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5 months ago
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iwan.cornelissenContributor I
asked in Home theater
Sonos Ray no sound

Hi there,I just used 3 hours trying to get my new Sonos Ray to work, and I’m losing my mind. I connected the optical cable directly to my LG TV (new model) and set the sound settings to Optical Out. No sound (yes, I raised the volume level). I even tried connecting an optical cable directly from the Ray in to my PS4 Pro, checked the audio settings. No sound. I can’t add the Ray to the Sonos app (iPhone) either because of an error 1.101. I factory reset the Ray 5 times now, no dice. Is there a specific router setting for it allow to connect to the Sonos servers? I also put in a cable from my router to the Ray, but get the same error code. HELP!! 😅

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5 months ago
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MilehirunnerContributor I
asked in Home theater
Initial setup of Beam, Sub-mini and dual Era 100.

When I add a component the App adds it into a separate room (i.e. Living Room 2).Please help. I simply want a single system that works together. 

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jgatie
5 months ago
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Nikhil_mTrending Lyricist I
asked in Home theater
apple tv 4K says not available for ARC

I am trying to connect my Apple tv 4k latest generation to my VU TV already working with the sonos arc.Using the ARC HDMI port on the TV to connect with the sonos arc soundbar and the normal hdmi port to connect apple tv with the VU TV.Apple TV keeps saying haven’t received any response from the television.Will the normal HDMI support this connection, or need a ARC port also for connecting apple TV to sonos soundbar.Any response will be appreciated. ThanksNikhil

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5 months ago
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Alain_LachanceContributor I
asked in Home theater
probleme de mise à jour

J’essai d’ajouter un SUB a mon système et ça me demande de faire une mise a jour  et ça me donne cet erreur.  Quoi faire? Moderator Note - Translation by Google: I'm trying to add a SUB to my system and it asks me to do an update and it gives me this error. What to do?

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5 months ago
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nthebrkContributor I
asked in Home theater
sonos arc and sub

Just got back from vacation and the app has changed. When the TV is on, it says TV AudioHDMI.  No problems until I use ear buds. I change by going to sound settings. The problem is when I change back to ARC. The app shows My Music empty que and then I get no sound. H.ow do you switch my music to tv audio on the app. In a nutshell how do you change tv audio from my music. 

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5 months ago
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Hammie14Contributor I
asked in Home theater
ARC ultimate immersive setup room size?

All. Im new to Sonos and this will be my first purchase.I have just bought a new house with the main TV room is going to be 16’40” x 12’1” (5.00 x 3.63 m). I am looking to purchase the ARC Ultimate setup (with the era 300’s and the gen 3 sub).  Will this be too much for this size of room? Mainly for movies and gaming. I’m not worried about cost. Just want to know if it will sound okay? I want the best sounding surround sound I can get from Sonos. Thank You

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5 months ago
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PattonshamContributor I
asked in Home theater
sub gen 3 settimgs on new app

Has anyone else had the problem of not having settings for there gen 3 sub on the new app? Its showing up on system that its part of the setup and theres faint bass coming from it but for the life of me cant find settings to adjust it,i see people having trouble with 3rd party sub settings but this is a sonos sub so what the hell have they done with this new app?for such good products there software is actuali ridiculous.

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5 months ago
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geoffreyconleyContributor I
asked in Home theater
Sonos registration database incorrect about Amp registration history

I am having an interesting challenge with sonos customer support, and wanted to open a community discussion in case I’m not the only one. My customer support rep was very helpful at diagnosing the problem, but when we got to the warranty status portion of our discussion I was accused of having registered the device under my own name in 2021—which is absolutely not the case. I also don’t have a very common name, so I can’t imagine that this is some wild coincidence. I’m hoping someone has thoughts about how to best move forward.Today, I purchased a Sonos Amp open box from Best Buy. I have two One SLs that I like quite a lot (purchased this week!), but I wanted to connect my turntable and existing speakers to the system. So I purchased the Amp. However, when I went to setup it became clear that the Amp had a fault of some kind. I contacted customer support, had a positive conversation through the diagnostic portion of the chat, but then was shocked when the customer support representativ

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5 months ago
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MajdiContributor I
asked in Home theater
deux sonos sub dans un piece de 12 m2

Est c'est convenable  d'installer  deux  sub cgen 3 dans un piece de 12 m2  à côté  d'une  arc et deux five plus deux era 300.Is it suitable to install two cgen 3 subs in a 12 m2 room next to an arc and two fives plus two era 300.Moderator edit: combined posts 

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5 months ago
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Frank BContributor I
posted in Home theater
Sonos:Sub not working

Sub not working. White light on. Have unplugged, not change

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5 months ago
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HammermanContributor I
asked in Home theater
connect sonos to tcl tv

I just installed a TCL 58” tv in my rear yard patio under the pavilion. I have two, paired Sonos speakers also under this same pavilion. How do I get the TV sound to go through my Sonos speakers?

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5 months ago
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baxter123Contributor I
asked in Home theater
Beam with Surround Sound

Warning: no home audio knowledge!We just moved into our new home. The prior owner had installed two passive ceiling speakers in the back of the living room. There are two wires coming out of the wall, each with a black and red wire. I will be installing a frame TV on this wall.I have used a beam as my TV speaker in the past, and I’d like to continue to use it along with the ceiling speakers. My question: what’s a good/low effort setup for what I have now? Do I need to purchase an AV receiver? If so, can I use the beam with it? Do I use the Samsung One Connect, or just use the AV receiver?Or should I buy another Sonos product to get everything to work together?Thanks!

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5 months ago
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FatB52Contributor I
asked in Home theater
Remote volume not working after tv power off for a long time

I have a Playbase. When I power off my Sony TV with the sleep option, the next morning I cannot change the volume with my IR remote. If I use the app or the physical button on the Playbase to change the volume, it “wakes up” the Playbase and then the remote works. This symptom started in the last month (may/june 2024). No update was installed on the TV close to that time. If I just power off/on the TV, the symptom does not appear.Thanks in advance for any help

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5 months ago
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