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I am trying to set up my new arc ultra, but I’m not able to get it to find my Play 5 GEN 2 speakers to use as my surround speakers.  I have tried resetting all the speakers and that didn’t work.  Can someone help me please.  

According to the FAQ on the Arc Ultra’s web page:

Which Sonos speakers work as surrounds with Arc Ultra?

A matching pair of the following speakers will work as surrounds: Era 300, Era 100, Sonos One (including SL), Sonos Five, and SYMFONISK (Gen 2) speakers. You can also use Amp to power in-wall, in-ceiling, or other passive speakers as surrounds.

I don’t see the PLAY:5 gen 2s listed. Could that be the issue?