Skip to main content

Hi!

I am getting my Arc Ultra replaced due to some issues.

RMA process was created and I got the email to proceed with the replacement process.

Yet, for the last week it’s been impossible to proceed with the advance replacement as there is an issue with the Sonos website, that makes it impossible to fill in the CC data.

Both the CC number and CVV number fields are inactive, no matter how I try to select them to fill in the information, they cannot be deleted.

Already contacted Sonos, that abkownledges the problem, but the only update is that they are trying to solve it.

In the meantime, the whole replacement process is halted. 

Anyone having the same issue?

No offense intended…..

These types of questions will not be answered in this forum as no one in here has insight other than what you were told by Sonos as per your posting. The answers you may get are:

  1. “Same here” which only serves to say that you’re not along in case you’re looking for company
  2. “It’s working for me” which could mean it may be a regional issue which doesn’t change the answer given by Sonos.
  3. “It’s working for me” which could mean the issue has been resolved and you need to try again and/or you may need to clear your browsers cache.
  4. You get a response from a disgruntled OP who sees your post as an opportunity to start a non-sensical rant about Sonos; which does nothing to resolve the issue nor make your situation any less bothersome.

​@AjTrek1 no offence intended but you unsurprisingly miss the point on why people might post things like this to the Sonos community 

​@AjTrek1 no offence intended but you unsurprisingly miss the point on why people might post things like this to the Sonos community 

OK….as I allegedly missed the point...why do people post about issues like the one voiced by the OP. Especially, since no one in the community can add to; or change the response given by Sonos?

​@AjTrek1 No offense taken. In communities like these we should be open enough to accept others opinions. 
But honestly, according to your post, it should be better for Sonos to close this website, after all, this was created so customers can share thoughts, doubts, you name it. 
and also, this might be helpful as sometimes some alternative solutions are given to a customer due to some extra diligence from a more interested customer support advise or, and lowing it might make all the diference. 
Considering no moderator closed this thread, I assume it makes sense for the community. 
And also, can you assure no one is having the same issue? Are you sure no one with the similar issue is not posting in the meantime?

 

​@marinheira 

I never said you shouldn’t post. I’ve seen 100’s of post like yours. I only pointed out that you won’t get a resolution/answer in this forum. What you will get are responses similar to what I stated.

I’ve had concerns with Sonos on rare occasions; but I never posted in the community looking for others with similar concerns. I directed my concerns to the people in Sonos who could provide a solution. It may have taken more than one call; but persistence paid off for me.

Reply


Terms & ConditionsCookie settings