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Hey,

I have the following hardware configuration: Sony A95L, Sonos Arc Ultra + 2x Era300 + Sub 3 Gen. I have the following problem. For some time now, I have noticed that clicking on night mode or dialogue enhancement in the app does nothing. This happens both when playing content from Apple TV and in the Bravia Core TV app. Moreover, I have the impression that when I turn on night mode while watching something on ATV, e.g., in Dolby Atmos, but also in 5.1, instead of lowering the volume, it increases. The best part is that when I play a movie on YouTube (TV app), night mode works correctly. Do you know what might be the cause?

Diagnostic code is ***********

Thank you in advance for your response.

 

Moderator Note: Diagnostic Number recorded and removed. Modified in accordance with the Community Code of Conduct.

This doesn’t answer your question but as a suggestion you could try night mode on the Apple TV over the Sonos NM worlds better IME. 

I just tested both on my Arc Ultra system and it seems like Night Sound is severely distorting the audio when playing Dolby Atmos and 5.1 tracks. Stereo audio seems to be ok. The Speech Enhancement feature seems to be working although the enhancement doesn’t sound as noticeable as it should IMO.

The Sonos team should definitely be checking on this.

I just tested both on my Arc Ultra system and it seems like Night Sound is severely distorting the audio when playing Dolby Atmos and 5.1 tracks. Stereo audio seems to be ok. The Speech Enhancement feature seems to be working although the enhancement doesn’t sound as noticeable as it should IMO.

The Sonos team should definitely be checking on this.

I totally agree. I had a similar experience. I'll have to try playing something on YouTube, but via ATV. So I'll check if it's an audio format issue or an external connection with my ATV.

I think I have worked out what to do. I turned the SUB off in the app and then on again after a while. And the muting started to work.

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