@Corry P Ah... I guess no one cares how serious this issue is... wow... Anyway, can you please escalate this issue to the Tech team immediately?
Have you contacted support to have them diagnose the problem you are experiencing?
@Blue Windy This is a user community in which Sonos sometimes comments. However irritating the problem might be for you, it only counts as a SUPER FATAL BUG] if others mentions the same problem. They could do that here or in a phone call to Sonos.
Since the problem is not mentioned here except for you, it might just be your speaker. For help with your personal system, you should indeed call Sonos.
@Pools-3015 @106rallye
From a conversation I had with Sonos support they say this is normal. Um... I thought this was a bug but they said this is normal.
Of course, this can be considered normal in terms of marketing strategies. This is because it will encourage people to purchase separate subs. If LFE from surround sound and overhead channels is managed through a woofer built into the soundbar, it is good for consumers but not for sellers because it creates tremendous progress in the Bass experience.
When Sonos Beam Gen 2 is used alone, the LFE signals generated from the surround and overhead channels are not processed by the woofer embedded in the beam. Only the LFE generated from the L,C,R channels is processed by the woofer embedded in the bar. Therefore, when LFE occurs on the surround and overhead channels, an empty can is heard rather than a grand bass.
On the other hand, when the rear speakers are used together, such as Sonos Beam Gen 2 and Sonos Era 100, the LFE generated in the L, C, R channels are managed by the woofer built into the soundbar, and the LFE generated in the surround channel is delivered to the woofer built into the rear speaker, which greatly improves the bass experience of the surround channel. However, the LFE generated by the overhead channel is still not handled by the woofer built into the beam or the rear speaker.
What if a sub is added to this? It will manage the LFE signals on all channels, including the sound generated from the overhead channels.
Therefore, it is designed to gradually improve the Bass experience as the home theater configuration expands.
Thank you for explaining this. If I understand you right, bass heavy surround sounds do not translate well if you do not have surrounds with your Beam. If you have surrounds the Beam will use these or send them to the Sub.
