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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,883 Topics
  • 30,068 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5883 Topics
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Sreinert63Contributor I
asked in Home theater
app upgrade not working/cant get to work!

We use our Sonos on our living room tv for rich excellent sound no matter what we’re watching. Since the app update I cannot easily find the tv button and get it fully functioning, arc, sub and 2 wireless ONE SL’s the wireless rears.   Sometimes takes 10-20 min to get it to pop up and function! Very frustrate and tired of this!  Solution???ScottLincoln, NE

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4 months ago
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davidt009Contributor I
posted in Home theater
I have a Sony Bravia TV and Sonos Arc and Sub Woofer Mini and unable to get any sound from Audio System

I have a Sony Bravia TV and Sonos Arc and Sub Mini and unable to get any sound from Audio SystemThe entire setup is less than six month’s oldI have the TV setup on Audio System, Standard mode, it is connected to my internet

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4 months ago
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Bk100Contributor I
asked in Home theater
error code 1101 when i try to update ray

Hi to all. Just purchased a Sonos ray and trying to connect it to my tv. All going well until it try’s to update and comes up with error code 1101 …? I’ve rebooted  my router , rebooted the app etc etc… obviously can’t get throw to the svc desk as they must be swamped . Any ideas..? Thanks to all 🙏🙏

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4 months ago
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Grimrod42Contributor I
asked in Home theater
PCM 2.0

Hello Since updates to my TV and Sonos System, I only get PCM 2.0. So DTS discs sound terrible.I hope they fix this soon, any ideas?System:LG C1Sonos ARC , sub and 100’sApple TV 4KPanasonic UB820 I have tried all the different settihngs in a all combos and reset the TV and No go.Its very annoying. Thanks 

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4 months ago
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CB109Contributor I
posted in Home theater
Regular trouble with TV (Sony Bravia) to SONOS audio (Amp and Move)

My system is:Sony Bravia 4K VH21 TV (model is XR-55A95K)SONOS Amp (attached via eARC to the TV)2 SONOS Move speakers (the speakers are the 1 and not the newer MOVE2)The audio usually (but not always) connects regularly and promptly.However, I regularly have trouble (almost always) getting audio thru TV system - often times even though the app shows speakers connected. Internet connection (although in an adjacent room) is strong and I have tried many trouble shooting techniques, eg:restarting modem and router resetting Move speakers back to factory settings and re-connecting to system etc.Eventually, I can usually get the TV audio to work thru the system, but it takes time and is extremely frustrating.Any advice or help would be most welcome and appreciated.Thx! 

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Airgetlam
4 months ago
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PanicMasseContributor I
asked in Home theater
first install fault code 1101

Under first installation the speaker can’t perform an update, fault code 1101

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4 months ago
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JohnGtherealtorContributor I
asked in Home theater
Setting up 4 Play1's (2 front and 2 rear) and 1 playbar for a home theater

Hoping to set up a “home theater” using 4 x Play 1 and 1 x playbar. All gen 1.Currently have the playbar and 2 x play1’s as a right and left surround (all 3 of these speakers are in the front of the room) and added the 2 other play 1s in the rear of the room on the left and right.I do not see a way to create “surround” sound meaning identifying the speaker in their positions as front right, front left, rear right and rear left.I see several articles about setting up a “home theater” in settings but do not see that option in my app.Is this even possible?

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4 months ago
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Keppy9150Contributor I
posted in Home theater
ARC not witching inputs

My ARC was working fine on my Sony TV, when i turned on the TV it found the ARC input on the TV and switched to the proper input after that. Now it doesnt switch to the proper HDMI input for TV.  I have to manually switch the TV input for Video.  What can I do to correct this?  

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4 months ago
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CaryWContributor I
asked in Home theater
Sonos Beam + Bose Cinemate II

I was given a Bose Cinemate II system. I’ve managed to get it working together with my Beam but there is a latency issue that causes the sound to be too boomy/echoey. Is there a workaround for this? I’ve tried adjusting TV Dialogue Sync but that only made things worse. 

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4 months ago
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PlecakZContributor I
asked in Home theater
Please help with Sonos Arc, Error 1101

Hello, I purchased the Sonos ARC two days ago. Despite all possible attempts, I have not been able to connect it (ERROR 1101)If it might help, I live in Poland, using internet from NETIA provider, with a Huawei HG8245X6-10 modem and iOS devices. Please help.

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4 months ago
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KymPContributor I
asked in Home theater
New system thoughts.

I’m looking at setting up new system in new home build. Wanting to sanity check it will work well as no expert. I am proposing to use set up.arc soundbar mounted hdmi to tv2 in-wall sonance speakers (L&R)2 8” ceiling sonance speakers Sonas amp to power these four speakers. Cableing is prewired. single subwoofer  Will this work as atmos system connect when using tv but also be good for playing music. Loud.    

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Bumper
4 months ago
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Jimmy1977Contributor I
asked in Home theater
Sonos Amp, Beam, Sky Glass Surround

Hi all,My setup:Sonos Amp Beam Gen 1 Sky Glass 65 MA BR2 (Passive) Rega Planar P2 (Hmmmm need a preamp now too). I finally got around to purchasing my Sonos Amp.   Followed the instruction to get it set up via ethernet, directly in to my router.   Added the Amp to the Beam as the “Surrounds”. i.e. Rear left and right channels.However i am not getting any rear audio at all (The spekers work as I can play standard audio from Apple music though only when they are  in a seperate configuration). I have tried:Removing and readding the speakers,  Complete system reboot and power cycle, same for the router Chaning the glass to Passthrough.  Which works in that i get audio through the beam. Sky and Sonos on latest firmwre, app versionIt apears as though the network is working as the volume button on the amp adjusts the beam volume. Any suggestions please?Best and thanksJames NOTE:  Is analog audio always disbled in this configuration.  My earlier reasearch seemed to indicate i could still use t

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4 months ago
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pedsContributor I
posted in Home theater
Will Sonos speakers ever function properly with Samsung Frame TV? It's been years!

Since buying and setting up my Samsung Frame TV 2020 with Sonos Arc, Sub and SL One pair a few years ago, I have dealt with the regular and sometimes daily problem of volume loss. More specifically, no matter what I do with the Frame’s remote, I cannot get/control volume.The Sonos Arc is connect to the Frame via the HDMI ARC cable provided by Sonos. I have run updates on the Frame & every Sonos product I own.If I unplug the Sonos Arc, the Samsung Frame’s native speakers work immediately.Last I heard about this, Sonos and Samsung were working on a fix:I have tried every troubleshooting step and cannot get my set up to function properly and remain stable.Can anyone at Sonos please provide a definitive explanation as to why this is happening and if anything is being done to resolve the issue once and for all.Thank you.

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4 months ago
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DeanolowContributor I
asked in Home theater
Beam gen 2 audio issue

Hi newbie hoping for some helpI have a beam gen 2 connected to LG CX.On the app the audio is showing as TV audio HDMI.And when I check in my system details the audio in detail is blank.Im getting audio fine but want to check I'm getting Atmos etc. I also have 2 play 1's connected.My TV settings are; E arc on, pass through on, bitstream for all connections. And DTV autoAny help would be great as I know I'm playing Atmos content through Xbox and Netflix but for some reason can't see it on the app.

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4 months ago
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TimonkoContributor I
asked in Home theater
new set up surrounds

Hello i had Beam gen 2 connected with sub mini and surrounds One SL. Now i changed Beam for Arc. I connected sub mini with it normally but i can't connect surrounds it's not possible to find them. I tried reconnect wifi on it, factory reset but still not working. I don't know what to do. Thank you 

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4 months ago
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Minty1956Contributor I
asked in Home theater
sound problem

I have a play bar sub gen 2 and 2 play ones and a play 5 up stairs , the sound goes down all by it self , any one else as this problem 

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4 months ago
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HurstbridgeContributor I
asked in Home theater
adding products to a room

Hi, my living room has min sub and beam 2. I have a spare play 1. Can I add the spare play 1 to my living room for a better listening experience?

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4 months ago
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ShigContributor I
posted in Home theater
Setting up Sonos Arc, Sonos Amp (ceiling speakers), Sonos Subwoofer to a Sony Bravia

Hello all,I’m seeking help in setting up a Sonos Arc, Sonos Amp (which are connected to ceiling speakers) and Subwoofer to my Sony Bravia TV. Here’s how my set up is:I have 2 amps, that are connected to each other Each amp is connected to 2 ceiling speakers (1 amp family room and 1 amp kitchen) I also have a subwoofer connected to the family room amp via wifi or bluetooth (can’t remember) I have 4 HDMI slots on my Sony Bravia My current set up is the HDMI cable connected to the amps is plugged into the HDMI Arc on my TV When I turn on the TV, the sound comes through the family room speakers and the volume can be controlled by the remote If I want TV to play in the kitchen speakers, I connect it with the Sonos App This set up works fine I now installed a Sonos Arc Soundbar and plugged it into the HDMI Arc on the TV I have the Sonos Amp HDMI cable plugged into a regular HDMI port on the TV The TV sound now only comes out of the Sonos Arc and I can’t figure out how to have the sound also

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4 months ago
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XXHHHHXXContributor I
asked in Home theater
ios app

Hi everyone, Any idea why the sonos app for ios is different to the android one. The uos one doesn't have home theater sextion so I can't adjust the sync function! Any ideas ? 

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4 months ago
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Guilford JimContributor I
posted in Home theater
Connecting my Samsung TV to my beam, my sub and One SL .

With the prior app, I always saw a link to activate my TV connection with my Sonos equipment. Now sometimes I’m able to find a TV link, but when I do, I cannot get my Sonos beam, sub and One SL speakers to function with my TV. Is there any chance we can all go back to the prior app until the new one is functioning properly?

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4 months ago
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mrocaaContributor I
asked in Home theater
Era 300s not working as surround when playing on tv

Hi,Just got one arc + sub + era 300 (x2) setup. I paired them with my phone and tv and they are setup with the era 300 as surrounds. Everything works fine when i play music with my iphone, but when i try to watch something on tv, both era300 seem to not be working at all. It’s weird because i’ve already setup the “music playback” option on the sonos app on my iphone to “full” and they’re still not working. Just to clarify again, they only don’t work when i play something in my tv. The arc and the sub work fine.I’d appreciate if you could provide me with the following steps to solve this issue.Thank you

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jgatie
4 months ago
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Connector1314Contributor I
asked in Home theater
in the same room, can i buy two different ARCs and connect to one sub? no need simoultaneusly sound

I have a sonos ARC for a Sony OLED TV connected correctly to their Sub (Gen3 and One SLs as soroound). I have another Panasonic MZ2000 OLED TV in the same room. I want to add and buy a second ARC for this second TV. Can i use the same sub that i have allready? (I’m not going to use the two TVs at the same time, only each tv with his ARC). How can i use the same sub (Gen3) connected to different Arc that are not going to execute simultaneosly? (only when his tv is connected). Thank you!

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jgatie
4 months ago
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NickjwoodContributor I
asked in Home theater
ray soundbar

Hi been away for 2 weeks come home and my ray soundbar is not powering up so can't use or access app has anyone come across this before and got any suggestions on what to try many thanks nick

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4 months ago
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PoupouweezyContributor I
asked in Home theater
Beam May not appear on system audio

Good morning. I'm trying to install my Sonos Beam 2 on the Sonos app. after the wifi connection step I got a message saying your beam has been imported but may not appear in your audio system. I tried to do a factory reset and still get the same message. The Sonos Beam does not appear in the application and I cannot configure it or install Alexa. any ideas to solve this problem? THANKS

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4 months ago
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mikey_sContributor I
asked in Home theater
Sonos Arc cutting out when watching TV

Good evening,Not had this issue before, but the Sonos Arc, Sub and 2 x Sonos SL cuts out when we’re watching TV.  SkyQ, AppleTV, Plex, doesn’t seem to make much difference the source.  It’s also pretty random, we can watch an episode on Amazon Prime and then the next it cuts out.Don’t have cutting out issues with any other Sonos units when listening to music or watching another TV with the Beam unit.Had been happy with Sonos, but growing pretty frustrated over it due to the amount of spend £££.All units are hardwired and wifi is disabled on the units.  This has always been the case, so why problems now.Any suggestions apart from resetting again or ripping out for something else.  I’ve turned off auto updates too now.Diag ref 1839580843

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4 months ago
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