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Hello everybody,  

I've read that others have experienced a similar issue. I installed my Beam and Sub Mini without any problems, but today there were some power outages. Since the system was on, it lost power three times, and now it’s showing a solid red light.  I’ve already tried unplugging and reconnecting the power, but when I turn the Beam back on, after some white blinking lights, the solid red light appears again.  I also checked the Sonos app, and the Beam isn’t showing as connected to my Wi-Fi — I only see the Sub Mini. I even tried connecting the soundbar to the modem via LAN, but nothing changes, and the solid red light persists.  Additionally, I attempted a reset by disconnecting the power cable and reconnecting it while pressing the rear button with the “infinite” symbol. However, after the light flashes, it ends with the orange color, and then the dreaded solid red light appears again .  😭

Do you have any suggestions on how to fix this? I’d really appreciate your help!  

Thanks a lot, Maxx

Here are the status light meanings.

Are you sure that the light is on solid red? Because if not and instead is orange can be overheated, see it on the light meaning also if it is red the best options I think is to make a factory reset.

I hope this will help you :)

Here are the status light meanings.

Hello,

thanks for the reply.

The light on my Beam is definitely red, but the guide about the light indicators doesn’t mention a solid red light 😔

Are you sure that the light is on solid red? Because if not and instead is orange can be overheated, see it on the light meaning also if it is red the best options I think is to make a factory reset.

I hope this will help you :)

Hi,

Thanks for your reply!

I can confirm that the solid light is red.

I’ve already tried a factory reset by pressing the rear button (the one with the "infinity" symbol), but after a few white light flashes, the Beam goes back to showing a solid red light 😭

I would contact Sonos Support to discuss.

Support have additional tools to diagnose issues. There may be some other way to obtain a diagnostic from the Beam when it is not showing in the app and exhibiting a solid red LED.

Once you get going again I'd recommend adding high quality surge suppressors to all Sonos devices.

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