Hello,
I’ve been using the Sonos Arc for over a year and recently purchased a pair of Era 300 speakers.
Initially, I set up each Era 300 in a separate room, but then successfully added them as surrounds to the Arc.
Unfortunately, I'm now experiencing an echo in the sound output.
Could you please advise on how to resolve this echo issue?
thank you
This is the setup I have. You shouldn’t be getting an echo at all. What is the type of TV source you’re listening to? Have you checked that the Era 300s are still set up as surround speakers, and aren’t a separate stereo room that is ‘grouped’ with the Arc?
As Bruce says above, it sounds like you’ve got them set up as a stereo pair, or as two rooms, which you’ve then grouped. If they’re a stereo pair, ungroup them. Then in Settings/room-with-the-Arc, scroll down and you should see Install Surrounds.
https://support.sonos.com/en-us/article/add-surround-speakers-to-a-sonos-home-theater
This is the setup I have. You shouldn’t be getting an echo at all. What is the type of TV source you’re listening to? Have you checked that the Era 300s are still set up as surround speakers, and aren’t a separate stereo room that is ‘grouped’ with the Arc?
Era added into Arc as surround
using Sony Bravia 3 TV
As Bruce says above, it sounds like you’ve got them set up as a stereo pair, or as two rooms, which you’ve then grouped. If they’re a stereo pair, ungroup them. Then in Settings/room-with-the-Arc, scroll down and you should see Install Surrounds.
https://support.sonos.com/en-us/article/add-surround-speakers-to-a-sonos-home-theater
I would reboot the Arc and allow it to reconnect to your network again and re-establish the link to the Era 300s. Then see if you still hear an echo.
Apologies: your speakers are indeed configured as a surround system.
I’m really not sure why you are experiencing an echo - the most common reason is when the speakers aren’t correctly configured, as Bruce and I indicated earlier. Are the tv speakers still sounding, or only the Sonos? Otherwise, try a power cycle of tv, speakers and router. Start the router first and wait till it’s fully started with wifi established. Then power the Arc, and when it’s started go for the surrounds.
Apologies: your speakers are indeed configured as a surround system.
I’m really not sure why you are experiencing an echo - the most common reason is when the speakers aren’t correctly configured, as Bruce and I indicated earlier. Are the tv speakers still sounding, or only the Sonos? Otherwise, try a power cycle of tv, speakers and router. Start the router first and wait till it’s fully started with wifi established. Then power the Arc, and when it’s started go for the surrounds.
Hello nik9669a,
TV Speaker is off, TV changed to Audio system (Sound connected to Sonos)
actually my ARC is connected with Ethernet cable, but ERA 300 is connected to WIFI.
is this be a issue??
thank you
This is a head scratcher. The Arc bonds directly to the surrounds via its own dedicated 5ghz wifi. The reason for this is to ensure the Arc and surrounds remain in perfect sync, rather than the surrounds being connected to the house wifi which would cause the same echo as grouping them.
So in this case - as with any surrounds bonded to the soundbar - it doesn’t make sense as they are always kept in unison by the dedicated wifi. (The Arc on ethernet and the Eras on wifi makes no difference for this very reason - signal goes into the Arc, and is transmitted to the bonded Eras).
One thing that might help: Ensure you have not turned wifi off on the Arc otherwise it cannot transmit to the Eras and the Eras might then be seeking the home wifi to connect.
This is a head scratcher. The Arc bonds directly to the surrounds via its own dedicated 5ghz wifi. The reason for this is to ensure the Arc and surrounds remain in perfect sync, rather than the surrounds being connected to the house wifi which would cause the same echo as grouping them.
So in this case - as with any surrounds bonded to the soundbar - it doesn’t make sense as they are always kept in unison by the dedicated wifi. (The Arc on ethernet and the Eras on wifi makes no difference for this very reason - signal goes into the Arc, and is transmitted to the bonded Eras).
One thing that might help: Ensure you have not turned wifi off on the Arc otherwise it cannot transmit to the Eras and the Eras might then be seeking the home wifi to connect.
Hi Ronny,
Well noted,
now off home WIFI for ERA 300.
Problem resolved, no more echo sound
thank you very much
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