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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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  • 35,083 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6847 Topics
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mail2Contributor I
asked in Home theater
tv sound cuts every 10 seconds - sonos beam

Since yesterday (after a month of working fine), my tv sound cuts out very often. Sound from Spotify works fine Diagnostic: 1139675645

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Rowena B.
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PeterSM
asked in Home theater
iPhone Keeps disconnecting from Sonos Beam.

Hi,  i recently bought a Sonos Beam and I’ve been experiencing issues where the speaker will disconnect from my phone and stop playing music.  I’m considering returning my speaker however I want to find out if there are remedial options before doing so ?Thanks in advance. 

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Simon B
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stugersContributor I
asked in Home theater
Adding Sonos One to Existing Surround Sound

HiI have a Beam with two one speakers added to create surround sound. This works fine.Today I bought a 3rd one speaker and added it as a separate speaker. I grouped it with the current living room surround set up. However, I have run into a few issues. The new one speaker does play sound but it keeps breaking up/cutting out. In addition, when I press mute on the sky remote it only mutes the existing surround set up. This is how I discovered the new speaker was cutting out as it plays the TV sound by itself. Any help would be appreciated.

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Airgetlam
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tomkelly87Contributor I
asked in Home theater
Constant issues with Arc plus Sonos One SL

Hi there,Please forgive the spelling above! I am having constant issues with my arc and surround from my SL’s.  I connect it the arc and then the SL’s and there are constant issues. Sometimes they work sometimes they don’t. Then they connect for surround then the app doesn’t recognise them. It’s been a pretty painful experience so far to be honest! Another strange issue is that I can only connect my system when my phone is on the 5G band of my router and the app is on the 2.4G. If my phone is on the 2.4G the same as the Sonos then it’s doesn’t work. I’ve tried connecting one speaker to my router. I’ve tried re setting everything and starting afresh probably 50 times. I’ve read threads and gone through everything on the Sonos help and advice.  Does anyone know how to fix this? All I want is my arc to work with the SL’s as surround!  Very much a first world problem but a frustrating one nonetheless! cheersTom  

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Annazel S
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Penguin44Contributor I
asked in Home theater
Connectivity Issues

I’ve finally decided to fix /address my connectivity issues with Sonos since we bought the system 2 years ago. It has become bu quest.  We have the surround sound configuration (2 SonosOnes, Sub and Playbar).  They are very rarely connected (fully connected). More often than not I go to the app and it says: (Playbar +Sub+?+LS) —- pick your combination for which speaker shows up as “?”  The Playbar however, NEVER cuts out (so that’s good).  In reviewing this community I learned a Boost would help.  Connected the Boost, issue resolved (for 1 day sadly).  The boost is wired to the router.  Sonos support states that I should move the router closer to the Sonos speakers. Which would require rewriting to move my router downstairs. Router is upstairs In the office and Sonos surround is 1 floor down (maybe 50 feet if that).  There has to be a solution to this. Maybe another Boost (to create a WiFi mesh??). 

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Simon B
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jeffp1957Contributor I
asked in Home theater
Connecting/Syncing Beam to Bose Soundlink 2

Is there any method to connect/synch up my Sonos Beam to my Bose Soundlink 2 so they are synched up and can both play TV/Pandora????

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Annazel S
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mcconaghypropertiesContributor I
asked in Home theater
Combining 2 systems into a single system

12 x Sonos One SL speakers split into two levels, 7 on one level and 5 on the other.  I set them up as one single system and somehow now they are split into two separate systems with 2 separate playlists?  How can I combine them back into a single system without having to factory reset each speaker I want to join back into the main system?  They are installed in hard to reach spots.

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controlav
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EscapedContributor I
asked in Home theater
Atmos Jack Ryan Firestick - clicking noise

Hi a newbie here and to Sonos. I recently, last week, took delivery of an arc, sub gen 3 and two ones.On music and 5.1 they sound fantastic, I am very impressed…..BUT listening to Jack Ryan with Atmos, there are regular clicks, three at a time….there does not seem to be much atmos content to test out the system. TV has ARC but not EARC, The fire TV shows atmos. Any suggestions welcome 

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jwctTrending Lyricist I
posted in Home theater
two wired Sonos products and WiFi

Hi all,Just wanted to share recent observation. For about a year Ive had a playbar, sub and several ones around my home property for a while. The playbar was ethernet hard wired into wifi router, all other sonos kit with wifi enabled. The tri-band (2.4/5x2) wifi router is ASUS (configured as a simple Access Point) ethernet connected into a business grade VDSL2 broadband modem, which also is where DHCP is enabled. Everything worked fine.An arc was added a couple of days ago. From that point, started to get real issues with internet / home network e.g. very slow, random internet connectivity, wifi drop outs, even every few seconds, from all devices, both wired and wireless. First reaction was either modem or router issues, spent several days trying all the usual checks, changes, even rebuilt the entire network from factory resets. No change at all. The router syslog reported a very large number of what looked like conflict issues. By chance I disconnected the playbar from hard wired ethe

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Smilja
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cirrusContributor I
asked in Home theater
sonos beam set up without app.

Have just puchased a sonos beam purely for TV improved audio. How do I connect through a hdml port on my tv without the app. The app will not download through my i-phone. 

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Paul A
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Mike BatistContributor I
asked in Home theater
DVD naar Beam

Ik heb sinds kort de beam aangeschaftHoe kan ik het geluid van mijn dvd speler ook via de beam krijgen??

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AndrewUK10Contributor I
asked in Home theater
Samsung Q7 TV and Arc not working properly

I have a Samsung QE65Q7FNA TV and a Sonos Arc soundbar. When connected via HDMI-ARC it works for a while but then the soundbar stops being the audio output and the TV reverts to its speaker.  If I use optical connection instead this doesn’t happen but then cannot control the volume with the Samsung remote because it is not an IR remote.  From what I’ve read in other threads, this is a known issue for certain Samsung TVs and the Sonos Arc. Does anyone have any updates or suggestions?

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Krishma M
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D OranContributor I
asked in Home theater
Beam Connected to MAC using Optical link - connection and volume control

I recently got a Beam as the speaker for my MAC, from which I play both music and Movies.The Beam is connected through the HDMI->TOS cable into a Thunderbolt hub’s SPDIF port.I have two problems, one an annoyance, the other more serious:I can’t control the volume through the MAC volume controls. Only the volume slider on the Sonos S2 Controller app can change the volume. After sitting idle for a while, the Beam reverts to the first item on my Sonos Favorites list and no longer is set to output through the “TV” music source. I have to manually go to the Sonos controller App, right click on the “TV” source, and select “Play Now”Any clue on these two problems?

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106rallye
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TurleyweContributor I
asked in Home theater
Sonos Beam cuts out

My Sonia beam tv audio regularly cuts out with my Samsung tv. Diagnostic number is  

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controlav
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TheRealMamilContributor I
asked in Home theater
PS4 Audio sync issue

Having serious trouble with PS4 audio delay. Philips Hue Tv with Sonos Beam and two One surround speakers. Virgin TV box is fine - it connects to TV via HDMI and is always in syncPS4 is only in sync if it runs PCM and that’s only just, on Dolby its miles off with the picture ahead of the sound so no way of fixing it.AV amp has no issues syncing the two so the issue is a Sonos one… at this point in time having tried every combination of cables, optical and HDMI, it is not possible to have Dolby out of my PS4 and it be in sync, which is extremely annoying as I watch Prime/ Netflix and Disney+ through the PS4 and Game quite a bit. Right now I would like to send it all back but I rather stupidly believed the hype and thought it would actually work so threw the boxes away.Anyone want £790 of stereo PCM speakers? Not me… How do I get a refund - this is junk. 

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TrixtaContributor I
asked in Home theater
Fetch TV to Sony Bravia ATV3 TO Beam + Sonos Ones

Hello,I recently bought a Sonos Beam and two Sonos ones as surround speakers.The beam is connected to my Sony Bravia ATV3 via the ARC HDMI port and my Fetch TV is connected via HDMI port 2 If I play YouTube or Netflix straight from Sony TV, I get surround sound via the Sonos. However,  if I try to play the same content now via the Fetch TV device,the content only plays on the beam speaker. There is no surround sound from the Sonos Ones. The Fetch box has dolby 5.1 enabled on its audio settings but doesn't play its content via the TV to sonos in surround.I have also tried to get the Sonos beam connected via the optical connection to the TV but that didn't make any difference. I was told that the HDMI via ARC offers the best sound for the beam /Sonos One.Do you have some advice on how to the Fetch TV box working in surround sound? 

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B BContributor I
posted in Home theater
Issue with Sonos One SL not showing up in application.

I have 4 Sonos One SL speakers in my house.  For the previous 11 months, everything has worked great.  Starting last month we can only see all the speakers on my android phone and the app on my Imac.  My wife is not able to see or control any of the speakers on her android phone.  We have uninstalled the app and reinstalled the app on her phone.  I have unplugged and restarted all of the speakers. Any ideas?

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Paul A
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u2michelContributor I
asked in Home theater
Audio delayed to the video (Sonos Beam)

Hey guys, how are you?Please tell me that there is a solution for Audio delayed, on my SONOS BEAM + TCL 50DP648.The audio is always behind the picture.This is my first SONOS, I liked it a lot, I don't want to return it.But the delayed audio problem bothers me a lot. researching here and there, I arrived at this item to solve.Can you tell me if this will really solve it?I found this item: https://www.amazon.co.uk/Proster-Digital-Converter-Dolby-AC3-Bi-directional/dp/B07JBWW5PB/ref=sr_1_1?dchild=1&keywords=PROZOR+Digital+Coaxial+to+Optical+SPDIF+Toslink+Converter+Support+DTS%2FDolby-AC3+192KHz+Bi-directional+Digital+Audio+Converter+with+Optical+Cable&qid=1599044108&sr=8-1 hope I can solve it. Thanks so much!

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JessealfredoContributor I
asked in Home theater
Sub and Speakers won't configure to my new Arc.

I replaced my Bar with an Arc. Now the sub and speakers won’t configure, I’ve already tried rebooting everything, it didn’t help.

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Mark P
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GilzContributor I
asked in Home theater
Atmos not working on Sonos Arc

Hello, I’ve recently upgraded to a new Sony Atmos eARC HDMI capable TV and Sonos Arc but am not getting the Atmos logo in Now Playing? TV is Atmos ready, Disney+ identifies output from TV app as Atmos, Sonos Arc is connected to eARC HDMI output, TV settings show eARC is active and outputting DD+ audio. I’m stumped. Any help greatly appreciated please. 

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LjStrongeContributor I
asked in Home theater
Arc Wall mount and "Magnets"

Hi AllAfter shelling out good money for the Arc, I thought I would attempt to save some money on the wall mount (Yes I realise that is ridiculous tight after spending 800 quid on a soundbar) I therefore purchased a third party wall mount for less than half the price of the official mount. I wasn't actually aware that the “Official” mount uses magnets to “sense” when it is wall mounted. So now I have my sonos looking beautiful and sounding great, but I have a niggling feeling that there is some additional EQ adjustment that ideally needs to be done to lower the bass resonance. Sonos support has confirmed that the official wall mount will adjust the EQ once it “Senses” the magnets in the mount, but I cant get any more information than that. No one at sonos appears to be willing to give me more info, I appreciate that they want people to buy the “Official” mount, but forcing people to buy proprietary mounting kits is a bit of a pain.  Can I add a magnet strip (similar to those that go on

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Simon B
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mathieuroegiersContributor I
asked in Home theater
SUB setup error

Impossible to connect my sub. I tried all the factory resets, restarting routers, and so on.. First it tells me “Added a sub to your playbar”, and then, when preparing the speakers in this room to work together, it always gives me sub setup problem… Everything is powered and well within router range. I even changed the time and date to the correct setting… My entire system and all products are up to date. It eventually goes to Audio Setup Problem (“your products can be tuned later in the settings from this room”)...When I go to the room afterwards, the only thing I can do is remove the sub. It shows as a ?, and I cannot set it up later.  The system always used to work. After coming home one day, the sub for some reason wasn’t connected anymore, and now does not allow to be reconnected.  Sonos is nice when it works, but the amount of times it makes your blood boil is making this system less and less worth it!!

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Rowena B.
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m4mazzottiContributor I
asked in Home theater
Sonos Living Room Setup

Hello There Sonos Community! I am considering going all in with sonos products for my new living room, but I need to clarify a few points. Desired setup: Sonos Arc - Connected to the TV via HDMI and Connected to the network via a ethernet cable Sonos Sub (gen 3) - Connected to the network via a ethernet cable Sonos Amp + 4 in Ceiling Speakers - Connected to the network via a ethernet cable  As all devices will be connected to the network via ethernet, I plan to disable wifi. My understating is that as the Arc will be connected to the TV, it will "orchestrate" the other speakers. Which means I won't need to connect the Sub nor the Amp to the TV. Is that right? Will the act be able to create a "5.1" experience (arc+sub+in celling speakers)? I wanted to use the 4 Ceiling Speakers to create an immersive TV experience, I plan on installing 2 on top of the TV and on behind the couch. But, from what I read, as this are passive speakers connected to a single amp, I would get the same sound

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Rowena B.
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svc769Contributor I
asked in Home theater
What is that noise??

Hello. I use only sonos beam mainly as t.v. speaker. every few days a strange noise is coming out of the left side (  I don't really know how to define that ). It ends only after removing the electricity plug. I couldn't find a way to attach the soundtrack file here. 

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RossihContributor I
asked in Home theater
Updating sonos beam

We cannot get our new beam Sonos speaker to work and cannot work out why. We have tried all the things listed in your support pages and get the error 30 message every time. I have tried on a number of devices, reconnected the internet, phone, speaker etc. Still no luck and 4 others have tried with their devices and they cannot get it going either. we would really appreciate some support with this ASAP. Thanks    

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Airgetlam
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