Home theater

EquipmentGoogle TV (Chromecast TV)Samsung 2020 Model QE65Sonos ArcIkea Symfonisk pair as surroundNetflix premium subscriptionPreconditionGoogle TV atmos enable, Samsung TV sound passthroughSonos Arc delivering atmos but unable to experience the upward firing speakers most likely due to placement of soundbar. Test Clip: Wandering Earth 1:23:30 on Netflix(electric sparks from the ceiling). Max height sound setting.ActionMoving around the soundbar to improve the experience of the height sounds.Unwanted BehaviourNeither Netflix nor the Sonos app any longer shows the atmos setting. DD+ received instead Please Help

Tried everything that has been suggested on the forum but still no luck. Tried phoning, no luck, so hope fully getting answer here. Tv is a HD Panasonic quite new.

I connected my Sonos Beam only to ethernet , and disconnected WIFI in the settings. I am sensitive to EMF radiation and bought a device to measure it. It revealed that even with WIFI disabled the Sonos Beam emits huge amount of radiation (and is not connected to any wireless, as I disconnected even mobile and router to measure). This is either a very bad bug in system or Sonos is trying to kill me.. If you dont give me a solution I will have to stop using Sonos at all. Please can you advise? 

Hello I recently got a Sonos ARC and two Sonos one SLs from Costco for a decent price. I have an LG CX OLED screen with EARC compatibility. Is the supplied HDMI cable a 2.1 variant that can handle EARC? I have noticed that playing music sometimes no sound comes out of the surrounds. I also want to use someone's iPhone to do the Sonos tuning.

The worst technical support team i have experienced. Sonos really need to improve on their skills in resolving issues their customers are facing.

I wall mounted my arc with the HumanCentric wall mount and the Echogear in wall cable mgt. system but it still doesn’t cover the socket and cables. I even bought a 1’ power cable as the one provided was  too long and couldn’t be crammed down into the hole.Does anyone know if I did something wrong in the install or, better yet, does anyone have a fix to cover the socket and cables?  Thanks! 

I have a Sonos arc connected to my tv which keeps dropping out. Sometimes it’s multiple times in 1 hour other times it will not do it all day. It is connected via HDMI and the Sonos is connected to the network via Ethernet.I have performed a diagnostic 1751834415

Hi guys, I just bought a sonos arc and two one sl and I have a Sony x900h.I connected a external hard drive to the TV with a uhd remux movie with Dolby Atmos but I can't hear the Dolby atmos.How can I change it?Thanks 

tengo un sonos beam y una sonos one, si quiero generar separación del sonido estéreo, tiene caso comprar la sonos one sl o ya no importa si la beam tiene control por voz?

I own 2 Play 1 and 2 One SL’s.  One of my Play 1 seems to have blown out. It still plays, but it is distorted. One SL will not connect to wifi I get to all the steps, including hearing the chimes.  It then says it cannot connect to my system.  It is currently connected to my router with an ethernet cable.  I also get some static when it is trying to connect.  Could it be a bad speaker?

 Ive just purchased a Sonos ARC and I need to use the new S2 app.  Im only going to use the ARC on the s2 app, so do I need to remove all my other products (mix of legacy and newer) on the s1 app as I won’t be using them on the s2 app?  Its seems like a drawn out process just to reinstall them again.Ive read the Sonos guidance on split systems, but cant I just download the s2 app, open it and add the ARC and leave the rest of the products on S1 app?  Thanks. 

Hello everyone 👋I am having a problem with my new Sonos Arc soundbar. Is it possible, as with the Playbar, that the sound of the TV does not automatically switch to the Arc?I have deactivated the "Auto-play TV" function but that does not change anything, the sound goes directly to the bar.This function worked very well on the Playbar.Thanking you in advance.

Hi,I am trying to connect my MacBook to the ddj-sx and output to the sonos playbar.  no sound comes through the speakers.  While the computer runs serrato dj pro and the deck runs, the only audio i can hear is from the headphones.  i connected the deck to 2 coax cables (R and L) and connected that to a converter that connects to the playbar with a optical cable but the sound does not go through, Anyone know about this and how to fix it

I’m a bit irritated with Sonos at the moment.  Normal audio equipment should just work, and this has not been the case. Sonos says that OneSL and Beam are compatible with S2When I open the S1 app, it says an update is needed.  When I try the update, it wants to download S2.  Fine.  But when I open S2, it says my OneSL and Beam are incompatible!  So which is it?  In the meantime, I’m having issues where every few times trying to play music via WiFi, I am no longer able to do so, and some magic combination of rebooting the router, speaker, and time of day I guess, *sometimes* gets things working again.  I was hoping an update would resolve the issue, but the S1 vs S2 thing is stopping that from happening. My main question: Is there a reason my devices are showing up as incompatible with S2?​​​​​

Hello allI have a sonos one and beam currently plugged in and I have several music services but Rova which is use to play my local radio station (also seems to be the only service that streams my local radio station) the music skips/ stops every half minute or so.This only happens with this service as Spotify, tube in etc etc do not do it. Has anyone had a similar issue?Internet solutions are tricky as the internet is paid for my work so the provider has to change channels etc. All I can do is turn the router off and on again which I have done many times and doesn't resolve the issue. 

LG55 GI EVO with Arc installed, just HDMI to correct TV HDMI.After setup the Arch was the permanent sound output device. Attempts to select TV speakers would switch back to HDMI Arch.One solution suggested was disable simple-link on TV. This works. It appears this new TV may not be full compatibility with the Arch. If anybody else has experienced this, or just smart enough to know a work around and solution it would be most welcome.

Hello,I’ve spent three hours today calling between LG and Sonos Customer Support and know one can really help. I tried everything from turning off the TV/Soundbar for 30sec. Adding a new device in LG even using Philips instead of Sonos. Deactivating eARC in the LG setting, and I'm super frustrated as you would think a 1700 USD dollar TV and 400 USD soundbar would sync properly, and instead I get no tone over the Soundbar and the TV remote setup for Sonos does not work.. Does anyone have the same issue or is it just me???

I have:Zyxel router where Wi-Fi has been disabled. From zyxel goes a cable to DECO M9 PLUS. From Deco goes a cable to Sonos Boost.All Sonos products (2*five, 1*3, 1*symfonisk, 1*Arc) are connected via Boost (WM: 0)I have tried to connect Sub (gen 3). In the end of the setup it says the “Sub has been added but might not be shown. Turn it off and on again”.…But nothing happens. It will not connect. Find missing products does not help. Diagnostic: 179467386 Wi-Fi on Arc is enabled, and I have tried both the resetting, unplugging, and rebooting of all devices. I never get to the point where I should add Sub to Arc. It never shows on my system.I have tried both “add product” from System and  “connect sub" from the room where the Arc is installed. No luck 👎 

I am hoping you can steer me in the correct direction with my setup.We have Apple, Foxtel and DVD inputs. And want to run them on TV or Projector.We have the Sonos Arc, Boost, Amp In ceiling speakers and the sub woofer.Could you let me know if this can be done with a HDMI Matrix switch.

Hi All,I just picked up a Sony 950h tv and a Sonos Arc and I absolutely love it! However, when I’m trying to airplay from Mac to my tv, video is fine but there is no audio to the Arc. And when I try to output the audio to the Arc, I lose the video on my TV.. Any ideas why or how to resolve this?

Previously we had our sonos ones (stereo pair) connected as surrounds to our beam. Just noticed the surrounds no longer connect.  I’ve done the factory reset and a) added them to the same room and b) put them under a separate room and grouped to room with the beam.  When I try to “add surrounds” it takes a few moments and then gives an error.  Has a change gone through to make them not speak together?  thank you for your help!

I have:Zyxel router where Wi-Fi has been disabled. From zyxel goes a cable to DECO M9 PLUS. From Deco goes a cable to Sonos Boost.All Sonos products (2*five, 1*3, 1*symfonisk, 1*Arc) are connected via Boost (WM: 0)I have tried to connect Sub (gen 3). In the end of the setup it says the Sub has been added but might not be shown. Turn it off and on again.…But nothing happens. It will not connect. Find missing products does not help. Diagnostic: 179467386  

This just started a few weeks ago.  I have never had this problem before. System: Beam, (2) play 1’s and sub for surround system.  Play 5.  Roam.I’m frequently losing connection to the sub and play 1’s in app for surround.  Intermittently lose connection of Roam.Nothing has changed with equipment; router and modem are the same.  Internet service is the same.  I did add (1) Roam to the system and now that I think about it…...these issues started when I added the Roam.Diagnostic submitted is 1597700739I’ve tried resetting network, rebooting mesh hubs, removing and adding back sub and play 1’s….all troubleshooting has failed.Please help.Danny

Help, I can’t hook up my “SMART” Toshiba tv (no bluetooth) to this Sonos Beam.   

Greetings,Wondering what settings everyone is using (if you even have to tweak it at all) When I run the airplay sync on the atv it throws off the lip sync big time.I know there’s an option to fine tune the sync in the Sonos app but that didn’t seem to help.ThanksRyan