Arc sound cuts out after hulu commercials

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have seen other postings like this with no resolution. Unable to recover sound from arc at all now. turning off TV and trying to stream music fail. This is garbage,.

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AirgetlamAnswer

Seems odd. I have Hulu, so I see a certain amount of their commercials, and I’ve never had sound cut off on my Arc. Nor do I recall posts about that issue here in the forums. I’d echo @106rallye ‘squestion, when this has happened to you, have you submitted a diagnostic from your system, and contacted Sonos support? If so, what did they say they saw in the data?

Bruce

106rallye

Did you contact Sonos about this?

AirgetlamAnswer

Seems odd. I have Hulu, so I see a certain amount of their commercials, and I’ve never had sound cut off on my Arc. Nor do I recall posts about that issue here in the forums. I’d echo @106rallye ‘squestion, when this has happened to you, have you submitted a diagnostic from your system, and contacted Sonos support? If so, what did they say they saw in the data?

Bruce

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