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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,840 Topics
  • 29,840 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5840 Topics
M
mickeaContributor I
posted in Home theater
Beam and Sub connected but no sound from Sub

Hi, I have a Beam set up and working through ARC on LG TV - set up a new Sub (3) today and while it’s connected (solid white light) and linked to the Beam in the same room - no noise is coming out.Have installed and deleted a few times, reset router a few times - not sure what it could be - any help would be appreciated! Diagnostic code 542593696 - thanks!

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Rowena B.
3 years ago
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GlucaciContributor I
posted in Home theater
Surrounds Beam + 2xOne

I’ve tried multiple times to connect my Beam with the One’s Pair but no success.Beam is connected with a ethernet cable and to TV with HDMI. One’s are in a Stereo Pair on Sonos Wireless.When i try to set up the surround on Beam I get  the message that no products were found.Diagnostic number: 1473272352

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N
3 years ago
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tomhollowayContributor I
asked in Home theater
Hisense and Beam

Hi all. I have a Hisense 43p6 and and a brand new beam. I’ve followed the Sonos prompts and I’ve enabled CEC on the TV and also selected ARC for the audio out, but I get no sound. I’ve tried it with both Dolby and PMC.The tv says it’s receiving the HCMI 4 signal, and the beam is working with my other Sonos devices just fine for music, but I can’t get anything going through the TV.Oh, and I’ve read the other Hisense threads on here already too.Please help! 

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Rowena B.
3 years ago
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jc691907Contributor I
asked in Home theater
Can i connect my surround sound system to a connect?

I have a Playbar, sub and 2 rear surround speakers Used with my TV -  all great and love it. Want to now connect my turntable so it can use the same speakers. I have a Sony deck with a pre-amp and have just bought a connect, assuming that would be what I need. I’m useless with tech and thought the connect would send the signal from the deck to my existing speakers. Have I got that wrong and if not how do I connect the connect to the existing speakers? Many thanks. 

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J
3 years ago
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Dana WitkonContributor I
asked in Home theater
Arc volume drop down

Almost once a week my Arc volume drops down while playing without anyone touching the bar. To resolve this I have to unplug the arc from power and re-plug back in. What can be done to prevent this?

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Mark P
3 years ago
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mjsmjs123Contributor I
asked in Home theater
Connect surrounds (2x Ones) to both Arc and Amp

Just wondering if anyone knows if it possible to connect my surrounds (2x Sonos Ones) to both my Amp and Arc. I will try and explain - they are in the same location and I only use the Amp and Arc separately so I would like to be able to have the surrounds paired with both. So when I play my Amp I have the surrounds connected and the same when I use the Arc. Hope that makes sense?! Thanks very much.

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G
3 years ago
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BruceJContributor I
asked in Home theater
Sonos: play1 and oneSL

Hey teamhow do I have Play1 and OneSL PLAYING at the same time please. I realise it will it be stereo. Thank you 

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B
3 years ago
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c.wanjaContributor I
posted in Home theater
Sonos not reconnecting

Is there a current bug or issue in the firmware / OS that does not allow non-wired devices to reconnect after a network outage without a power cycle? This has never been the case and I am seeing it with both older Play:1s and new One SLs as well as a Five. 

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Stanley_4
3 years ago
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FBG DerbyContributor I
posted in Home theater
Multiple rooms with multiple devices

I have an Arc connected to 1 Samsung TV in the living room. I have added a 2nd TV to bedroom. So far it is only TV speakers.  I would like to add a sound bar the the bedroom TV and add a speaker to a small 12x12 sitting area.  My goal is for each to be in the play the same music, but the 2 TVs be independent when watching TV.  I also am looking to connect a turntable and CD player fro music. I have a mesh wireless network.

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F
3 years ago
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alexfirth91Contributor I
asked in Home theater
Play 3 position for surround

I haven’t seen a definitive answer, so I was wondering does the Play 3 for surrounds allow horizontal placement, or does it require vertical? I’m setting up stands for a living room, so I want the correct info before finishing installation. 

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Airgetlam
3 years ago
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Iain17UkContributor I
asked in Home theater
Beam wifi connectivity

My Sonos beam bar worked perfectly for 3 months (predominantly being used to play music from my iPhone via the home WiFi network). Over the last few weeks my Sonos is not available to stream my music through, unless I turn my router on and off again. Every time I turn my router on / off I can use the Beam again, but only once, then when I go to use it again it is not available to connect to. If I go into the Sonos app, I get an error message saying “unable to connect to Sonos”, until I turn the router on / off again! any ideas for W fix very welcome!     

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Paul A
3 years ago
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JammyjaseContributor II
asked in Home theater
using trueplay in odd shaped room.

hi all.  i have recently purchased a sonos arc soundbar to play dolby atmos on.  my room is one of those that years ago used to be a seperate sitting room and dining room which someone in the past has had converted into one room.  this means my tv on the wall and soundbar underneath are central to old living room but not to overall room and there is a large area to the left (as you look at tv) of the soundbar compared to the right.  my question is when using trueplay do i walk around the whole room or just the area i am watching the tv/soundbar from. i hope this makes sense thanks

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Simon B
3 years ago
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LucaelyContributor I
asked in Home theater
Surround doesn’t connect to Arc

I’have a problem. Today the sonos one (Used as surround speaker in the home theater system) doesn’t work. I can’t connect them anymore to the system!! When i use the app and select “configure” surround (in the arc+sub system), it doesn’t see anymore the surround!!who can Help me?? thanks

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UKMedia
3 years ago
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MClary101Contributor I
posted in Home theater
Trouble setting up a gen 3 sub

I’m trying to connect a Gen 3 Sub to a Beam unit wirelessly and I keep getting the same error. Unable to connect. I was able to connect the system using Ethernet cables but I cannot keep those connected since the Ethernet ports are in separate rooms so I need to be able to connect wirelessly. When I use wireless I’m able to add the sub and connect to my WiFi but when I try to add it to add it to the beam I get the error stating “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.” How can I fix this issue?

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J
3 years ago
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mdg33kContributor I
posted in Home theater
Sonos Arc with Sonos Amp Configured as front TV speakers

My original setup was two Sonos Amps, one configured as Front TV speakers and the other as Rear Surrounds.Yesterday I bought the Sonos Arc and wanted to keep the original configuration the same but add the Sonos Arc so I would get a better listening experience with more audio coming from the center. Unfortunately, I haven’t been able to find a way to configure it that way.I tried removing all components from the system and started from scratch. If I add the Sonos Arc first, the only option is to add one of the Sonos Amps as surrounds. There is no option to configure it as front TV speakers. If I add the Sonos Amp first, I can configure it as front TV speakers but then I can’t add the Sonos Arc to the system.Why do I care if the Sonos Arc provides great audio up front that actually gives me the left and right like the Sonos Amp does? For me the answer is simple. If I use the Arc for the front and configure the Amp for rear surrounds, the subwoofer output of the Amp is disabled and there

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M
3 years ago
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sskassamContributor II
posted in Home theater
Sub continually stops working

Hi all--I’ve got Sonos all throughout my home. 9 Play Ones, 2 Subs, and a Playbar in total. Overall everything works perfectly well, except for my “Living Room”. In that room, I’ve got 2 Sonos Ones and a Sub. I’ve noticed that it sounds very tinny and lacks bass when I play music. I check the app, and there are no issues. However, the Sub is not playing! Here are the things I’ve tried:Remove the Sub through the app, then re-add it via the app. This generally works but I have to do this every single time I start playing anything to “Living Room” Un-plug it for 10 seconds and plug it back in. Sometimes this makes the Sub start working too. Un-plug it and press the join button while plugging back in, and re-adding it as a new speaker to “Living Room”. This takes 5-10 minutes but seems to work until the next time I play music Called customer support. She ran a diagnostic and said it shows that the speaker is playing, when it is definitely not. It’s quite obvious when the Sub is playing, as

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Airgetlam
3 years ago
K
kazza789Contributor I
posted in Home theater
Connect:Amp as surround for beam without wired connection to router

I have a Beam connected to my TV and wanted to use a Connect:Amp to connect some speakers in the roof as surround sound. The Sonos support website says:https://support.sonos.com/s/article/2237?language=en_US Your home theater speaker and Connect:Amp must be wired in one of the following configurations:Both the Sonos home theater speaker and Connect:Amp are wired to the router with an Ethernet cable.   The Sonos home theater speaker is wired to the Connect:Amp with an Ethernet cable and another Sonos product is wired to the router. I have a Boost plugged into my router and everything is in Boost mode (wm 0). I connected the Connect:Amp to the Beam with an ethernet cable. When I try to set the Amp as surround sound in the app it says Both Beam and Connect:Amp must be connected to the router with an Ethernet cable I called the support number, and they also told me that either both have to be connected to the router, or one of the Connect:Amp or the Beam must be connected. It’s not ok to h

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J
3 years ago
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TimmyTidyTrooperContributor I
asked in Home theater
Warranty/Guarantee Registration

I have set up a Sonos Beam speaker and wondering how I register it to validate the Warranty/Guarantee?

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UKMedia
3 years ago
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JohnDepContributor I
posted in Home theater
Trying to set up 8 Sonos One SL speakers for our Shop

Hello all!I am very new here. My boss tasked me with replacing our old wired speaker system from our old building to a new audio system when we moved into our new building.Sonos seemed like the only choice to have speaker that had the power, utilized wifi, and could all be controlled from one device.Here I am, sitting on $1k of speakers cluttering my desk and my boss is wondering why it is taking so long lol.So, I have tried setting them up through the app and I get to the part where I am supposed to connect the speaker to the wifi. The app says that the product was added, but I might have to re-open the app or unplug/plug in the speaker to see it in my “System”. I have tried this many times and the “System” option remains light grey with no products appearing for use on the app.I think there might be an issue with the speakers not actually connecting to the wifi but it says that it does. Unfortunately, I work in the office with 15 other people, so I can’t go around resetting the route

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J
3 years ago
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Rich McNabbContributor I
asked in Home theater
Speakers drop out while listening to Spotify and/or one of the pairs stops working temporarily

Hi Team,We recently bought a new house and decide to put speakers throughout the house since we are working from home more these days.We have a Boost plugged directly into the router for improved wi-fi range and also have the Arc plugged into the router (via network cables and ports)Diagnostic - 1804714482Any help would be awesome :)- Rich

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Ken_Griffiths
3 years ago
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LakeHouseJerryContributor I
posted in Home theater
Problem pairing a One with a One SL

I’ve been pulling my hair out trying to get these to stereo pair.  Have reset them, have renamed them, have reinstalled my app several times.  Nothing works.  :(I have a One and a One SL.  When I’m in the system and try to pair them it seems to be going ok...until it gets to where one speaker makes a sound and I get the prompt:Facing the front of your Sonos One SLs, tap the image below that matches the speaker playing the chime….and the Continue prompt is greyed out with no images below or ability to accept/click.  It’s almost as if the app isn’t fully loading the option.I need these to be paired.Am I missing something?  Like- you can only pair a One with another exact One?  Not a One SL? 

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Annazel S
3 years ago
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Kdg2198Contributor I
asked in Home theater
Sonos Beam vocals and high pitches distorted

Been looking at different threads but did not see any difinitve answers. I am using audio optical out since I have an older TV. I have tried with Trueplay on and off, different EQ settings and I have tried a factory reset already. I sent a diagnostic while it was occuring, confirmation number: 1226177640.If there is a thread that has a solution to this problem please let me know.

3291
Rowena B.
3 years ago
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SlashformayorContributor I
asked in Home theater
Sonos SL losing connection

So, i bit the bullet and replaced by Sony N7200W for this wireless Sonos setup during the Black Friday event. Sub is still on back order, but i have the ARC and 2x ONE SL’s.I cannot tell you how unbelievably annoyed i am at spending what i have on this Sonos setup, only to have nothing but problems since day one! I want to get the rant out of the way;The app is just trash.The cable length for the SL’s is too short, i mean they are supposed to be surrounds, who the hell has sockets underneath their sofa?!ARC has no HDMI output other than a 1080p screensaver? For £800 i am absolutely blown away that this cannot output anything other than a screensaver, and actually if i had been aware of this then i most likely would have not bought it!Pairing these units is a bloody nightmare! Let me ask who the hell thought it was ideal to require the connect button on the back of the speaker to be held in while the power is cut in order to reset them? Surely just holding the connect button in for 10 s

991
N
3 years ago
K
KromannContributor I
asked in Home theater
Sonos S1 vs. S2

Hi,I have Sonos Connect connected to my active B&O speakers and an active subwoofer (for music only).My TV is connected to the Sonos Playbar.In my kitchen I have two Sonos Play 1 (stereo).I would like a Sonos One SL in my home office.But is this possible?I like to keep the Sonos S1 app. and does not need the extra features that are in the new version.So the question is quite simple, can I integrate a Sonos One SL into my current setup and still use the 'old' app and continue streaming audio to all my devices? Best regards,Kromann

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Rowena B.
3 years ago
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Phipsi ZetaContributor I
posted in Home theater
Beam Issue not setting up with Samsung TV

Hello ,Still trying to resolve set up with my New Beam.    Its an older Samsung Model TV.  HDMI ports don’t support ARC.    I had issues getting my older Playbar to work, but was able to finally get the optical port to work on the TV.     Now, I have moved the older TV downstairs and trying to hook up a BEAM with it (smaller space) and can’t get the optical adapter to work.    Makes me think the optical port on the TV was bad.   Any ideas how I can bypass this?  Could the Optical port on my Sumsung TV be a different size that the adapter sent by Sonos?    Airgetlam, hoping you might weigh in.     Thank you, Mark 

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Mark P
3 years ago
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