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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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6000 Topics
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sparkymark75Enthusiast I
asked in Home theater
Sonos Arc with Sub - Bass is lost

In my living room, I have a Sonos Arc with a Sub and 2 xPlay:1 for surround. Recently I’ve noticed that the system appears to loss the bass. The sub is still part of the Living Room when I look in the Sonos app. If I turn the Sub off in the Sub Audio option, then I can hear the bass increase as it’s now coming from the Arc.I’ve taken some diagnostics, hopefully someone can take a look and tell me if they can see an issue.Diagnostic: 2074324410When this happened yesterday, I had to remove the sub from the room and add it back in to fix it. Is there a quicker way to resolve it while I await a response from Sonos?

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I
2 years ago
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felix_yContributor I
posted in Home theater
Stereo PCM only from eARC with PS5

I only get Stereo PCM with a Hisense 65u8gI currently have 2 symphsonik and a Beam gen 2.My roku ultra gets dolby atmos on a different input so I do think there’s something fishy with the PS5 not detecting the EDID setup? What I am expecting is Multichannel PCM via eARC.Any hints guys on how to get multichannel PCM going via eARC?

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2 years ago
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GrumpyDingoContributor I
asked in Home theater
Beam (Gen 2) Annoying Issues

Hi all,My setup: Beam (Gen 2 - updated to latest version) + LG OLED B7 - connection ARC.I have this soundbar for a couple days now and there are a couple of annoying issues which maybe you guys can help out, please?Issue 1: Volume goes up/down “too quickly” when using the TV remote - When I use the SONOS app, I can put the volume up or down 1 point at a time, this seems to be fine, but when I put the volume up or down using the TV remove then it seems like it goes up 2 or even 3 points at a time with a single press. EG: the volume is a bit low, then I press volume up just once and now it’s just a bit higher than I would like to. I actually had the opposite issue with my previous Bose soundbar 500 where I had to press the volume up 4 or 5 times for the volume to go up significantly.Issue 2: I’m now unable to use any Bluetooth headphones with the TV as it always defaults to the SONOS Beam! I select my Bluetooth headphones, the sound connects to the headphones for a couple of seconds and

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2 years ago
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wijoAvid Contributor I
asked in Home theater
Which 5ghz channel does the sub use?

I just received my Sub, and as many other people I got disconnects between the Sub and Playbase.Before calling Sonos Tech, I want to try some things myself, and the first option that I want to dive into my own 5Ghz network.As fas as I know,  the Sub and Playbase communicate via an ad-hoc 5ghz channel, and I want to be sure that that ad-hoc channel does not interfere with my own 5ghz network. Maybe its a useless thing to try, but at least I want to do it.How can I see or set the Frequency the PlayBase and Sub are using for talking to each other?

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2 years ago
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AtmosShruggedContributor I
asked in Home theater
No audio eARC Hisense U8g Sonos Arc

Have a brand new U8g and nothing else but Sonos Arc attached via HDMI eARC. S2 App shows checkmark for HDMI ARC connection, but the audio test fails. Both U8g and Sonos Arc firmwares are updated. Optical works, but I want sound with ATMOS via eARC.Also the U8g menu items for selecting ARC output are grayed out in the tv settings. Can only select tv speaker as output. It seems there may be bad CEC communication as I noticed if I disable CEC on U8g that the ARC output option can be selected, but it goes right back to grayed out after changing menus.Any ideas would be appreciated. Would a CEC Less adapter force the tv to be able to use ARC for audio out? 

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2 years ago
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mdueckContributor I
asked in Home theater
Sonos Beam (Gen 2)/TV Volume Issues

I’ve got two questions/issues after setting up my Sonos Beam (Gen 2). We can try to solve #1 first then work on #2 if that’s better than dealing with both at the same time.Soundbar: Sonos Beam (Gen 2) connected to TV with HDMI-ARCTV: TCL 55S405TV Box Remote: Xr11Updates: Both the Beam and the Sonos app are using the latest updates#1Both my TV remote and my TV box remote can control the Beam’s volume by adjusting the TV volume using an IR signal. But my TV box remote can also use RF and I’m wondering: Is there a way for the Beam to receive RF signals from the remote?#2The TV/Beam volume gets set to zero after streaming music from my phone to the Beam (using Airplay 2) instead of returning to the previously selected TV volume level. I have TV Autoplay selected ‘on’ in the Sonos app and this even happens if I stop streaming the music first then turn on the TV afterwards.

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Mr. T
2 years ago
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jsquanceAvid Contributor I
asked in Home theater
Gen 2 Sub low vibrating hum

Good morning.  I’ve tried everything I can think of to figure out how to get my sub to stop the occasional  vibrating, screechy, hum sound.  Mostly noticed with television, low volume levels.  I put acoustic foam underneath thinking it has been shaking a wooden cabinet, but I don’t think that’s it.  Any suggestions?  Lot to spend for a sub that puts out an annoying sound. 

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buzz
2 years ago
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wijoAvid Contributor I
asked in Home theater
Wiring sub and playbase: does this prevent dropouts?

I have sometimes a disconnect between my Sub and playbase. After some times, they reconnect.I am thinking putting a UTP cable between the Sub and Playbase, hoping that this will prevent disconnects.Any chance that this will help? Or is the stream between de Sub and Playbase “hard coded” as 5Ghz wireless?

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2 years ago
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Michael H222Contributor I
asked in Home theater
Arc with HDFury VRROOM

HDFury VRROOM arrived and hope as it is a switch with ARCANA functionality would allow me to us my Arc with both TV (Samsung with ARC) and projector. Not sound comes out and if l try to set up it give CEC error. Sonos Arc has been set up and works with TV. So can’t be the CEC issue on p29/30 of ARCANA manual. 

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M
2 years ago
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Claudia1234Contributor I
asked in Home theater
Sonos Ray not appearing in app

Hi, i’m hoping you can help with the following issueMy Ray soundbar is connected to the tv and working as expected, however it’s not showing in my app (my other products are).Any ideas?thank you in advance!

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2 years ago
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JasonMCGContributor I
asked in Home theater
Sonos Arc EQ Preservation

Question… I recently purchased an Arc+SL+Sub set, set the EQ/Trueplay in the Sonos app, but unfortunately, I’ve now lost my phone. Will the system retain my EQ and other settings even though I don’t have access to the app? Thanks!

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Stanley_4
2 years ago
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apax0260Contributor I
posted in Home theater
Connection issues

After hours of trying to get a stupid Beam soundbar working through surround speakers, i’ve given up. Over an hour with a Sonos tech and no one knows wtf they’re doing. meanwhile, i just hook in an appleTV and the speakers all sound fine. Sonos has the best sound when it works, but it never works for long. I’m constantly dealing with connection issues and this last one wasted several hours of one of the few days off i have.I’m returning this POS beam soundbar. i wish i could return my entire sonos system. the engineers at sonos are terrible and things never seem to get better. funny thing, i had this all set up just the night before and today it was all f’d up and sonos customer service had no idea after over an hour. Waste of time. i wouldn’t advise anyone get Sonos. i doubt Bose or any other system has the constant connection issues that Sonos can never seem to truly fix.Junk.

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Ken_Griffiths
2 years ago
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PopeBuckContributor I
asked in Home theater
Beam Gen 2 and Sonos Play 1

Hello, I recently purchased the Beam Gen 2 and I cannot set it up as a stereo pair sync with the Play 1. I can press the play button on the Play 1 and will play sound from the Beam but they are slightly out of sync and I need to adjust them independently. Anyone know how to rectify this? Thanks  

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P
2 years ago
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mikedalyContributor I
asked in Home theater
my remote for the new ray keeps losing connectio and inhave to repair

My remote for ignite TV  keeps losing connection and I have to repair to control volume    Help please 

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Ken_Griffiths
2 years ago
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HaasomeContributor I
asked in Home theater
Ray connection

I just purchased a Sonos Ray and connected it to a Samsung TV. It seems to work fine. The way it is currently configured is so the audio comes out of both the TV and the Ray. Is this ok, or should I not have audio coming out of the TV and just have sound coming out of the Ray?

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H
2 years ago
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Braden_Dude0311Contributor I
asked in Home theater
vizio vs sonos arch

What are the best settings I should put on my Vizio that’s connected to my Sonos arch? 

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G
2 years ago
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Mr.AndersenContributor I
asked in Home theater
Never recieved my product

On 04.april I ordered a Sonos Beam gen2 Black. The order was paid in full, wich was confirmed by Sonos support. It has been on storage from several weeks on the online shop and the order is marked as "getting ready for shipment* in mypage and it has been like this for several weeks.  I have called and sent email several times, but I do not get an answer. The sales-department has not picked up the phone for several weeks and I only manage to get through to the support departementet wich do not have expertise in sales. 

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Ken_Griffiths
2 years ago
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ArkiContributor I
asked in Home theater
Trouble setting up surround with 2x Play:5 gen2 (with Wifi extender)

Spoke to Sonos customer service. The staff were friendly, polite, helpful and knowledgeable. The products I’ve used have generally been great, easy to setup, user-friendly and are relatively seamless and produce decent quality sound for the price-point… but I’ve hit a snag on my Sonos journey that I’m hoping will not be the end of an otherwise good relationship. Was hoping to grab the sub gen 3 to compliment the set, but really want to overcome this hurdle first.Problem: can’t add my recently inherited 2x Play:5 gen 2’s to my new Arc as ‘surround’ speakers.So far:1. The play:5’s came factory reset from a friend and I had no problem connecting to them or adding them to my ‘Living room’ (where the Arc is).2. I can link the play:5’s as ‘stereo speakers’ no problem, both in the ‘Living room’ or other rooms.3. When trying to link them to the Arc as ‘surround speakers’ (noting that this has been attempted following a factory reset and relinking as well as after they had been setup as ‘stereo

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ratty
2 years ago
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Laguna8Avid Contributor II
asked in Home theater
Swap soundbar in surround system

I currently have a surround system using a sonos beam generation 1 and 2 sonos one.I have just bought a Sonos beam generation 2 and was thinking about changing my surround system by swapping the Sonos beam Gen 2 with the Gen 1 and using the Gen 1 elsewhere.Is it worth doing or will it be more hassle than it’s worth?

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2 years ago
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BoozzardContributor I
asked in Home theater
Ray wont work with Sky Q

Hi, I am unable to get the volume working on Sky Q, any ideas?I have tried auto setup and selecting the model (Ray not known) Cheers

10737
Airgetlam
2 years ago
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BombersContributor I
asked in Home theater
pairing my Sonos Arc with my LG 4k TV

Any suggestions as to who I might try - tried 2 Techs thus far - results Zero !! No problem with the Arc & Sub -working perfectly just will not pair with LG tv???

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2 years ago
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pwb1973Contributor I
asked in Home theater
Arc not sending signal to the Sub and Surrounds (One SL's) but everything shows connected in the app

Hi There -I’ve been using the Arc, Sub and One SL’s as surrounds successfully for 2 years without issue and recently I noticed there was no bass coming from the sub and nothing coming from the surrounds even though everything was still connected in the app (Sub+RS+LS).  If I pull the power to reset the Arc and everything seems to wake up and come back, but then it’ll randomly drop out while watching something or be out when I turn on the tv next time.  Everything is all in the same room and the router is near by, but hardwiring the arc would be a bit of a hassle so I wondering if adding the boost may solve the issue.  Thanks!I’m using and Apple TV+ and Sony X900h.  

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K
2 years ago
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rodmfContributor I
asked in Home theater
The Right TV for my Arc

Hello!I need to know the required TV features to maximize our Arc. We bought an Arc in 2020 and hooked it up to our TV, which is a Vizio E65-C3. The Arc sounds amazing when I play music out of it. It’s sounds meh when I play the TV.  My suspicion is that the TV--purchased in 2015--is outdated for the Arc. We are moving and getting a new TV. So I can correct this problem...I think?! I called Sonos tech to find out ask which required features are needed on a new TV. Sorry, that was a total waste of time. This tech person was really just a call agent.  I am hoping that a Sonos tech expert on here can help: As I shop for a new TV, what are the required features I need? In my research I’m seeing conflicting info from customers. Thank You!Rod.   

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G
2 years ago
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sharar10Contributor I
posted in Home theater
Sub going out of sync

My sub will regularly go out of sync with my arc - especially when skipping through songs on spotify. Sometimes the sub will stop playing for a few seconds and then come back online but out of sync. I have my arc connected to my router via ethernet. I have my WiFi router and SonosNet on different Wi-Fi channels. The arc is maybe 10 feet away from the sub. I’ve never had an issue with my ones either that are 20 feet away. It’s just the sub that seems to be the issue. I submitted a diagnostic report: 475378171.

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EmAyArSe
2 years ago
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yiFaContributor I
asked in Home theater
Am I supposed to be seeing Multichannel PCM 7.1?

Hi guys,I’ve spent a few hours trudging around forums trying to find an answer to this, but coming up short so figured I might ask the community about my specific situation.I recently bought an LG OLED C1 77”, with a Sonos Arc soundbar and a Panasonic UB-820 4k Blu-Ray player. I have the 4k player connected to the tv via HDMI, and then the tv outputting to the soundbar via HDMI eArc. I believe that is the right setup? Please correct me if it’s wrong.Played my first movie last night, sound was coming through just fine, but I noticed in the sonos app on my phone that it was saying Multichannel PCM 7.1 Is it supposed to be saying Dolby Atmos instead? As far as I’m aware, I thought that was the goal. I believe all the equipment supports it. And I was playing a 4k UHD disc that states Dolby Atmos too.Just a tad confused as to what I’m supposed to be seeing. Still new to all this, and don’t want to missing out on anything.Thanks in advance for any assistance.

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Ken_Griffiths
2 years ago
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