Home theater

Microphone, microphone light, (and Alexa), no longer functioning after factory reset and reinstalling under a new account. The main led light is functioning and the Beam itself is working ok, along with my 2 Play:1 speakers as surround sound.Any help would be appreciated. Thanks.

Have had Sonos beam gen2 for about three years. Bought it new along with a new Samsung 70 inch tv. Worked great since original connection. This morning, turned on tv and no sound from Sonos. Tv speakers play sound so not cable input issue. Changed hdmi cable, no sound and I’ve always used the ARC hdmi port. Reset Sonos to factory settings at least 4 times now including after rebooting my modem and router just to try anything. No sound. Each time I go through the set up on the app, everything works till the connect to home internet. At that point it cycles and eventually says, “Sonos is added but may not appear in the system tab. Disconnect and reconnect and complete set up in system tab”. I did that each time, nothing happens, no sound and when I go to the systems page, the soundbar doesn’t appear. If I did connect and reconnect the hdmi from the tv, the tv recognizes that the device was disconnected and also then reconnected. Tried optical connection to hdmi cable, no sound. Called

Since the last Sonos App update my Sub gen 3 doesn't work anymore. I cannot even connect it anymore. I am very disappointed in Sonos. The problem started with the new Sonos App. Please but back the old Sonos App in the Google Play. I bought the Arc and Sub gen 3 just 3 weeks ago and now I have problems already? Anyone else experiencing this problem en know the solution? Sonos don't have a solution at the moment.

Just bought today a new Sonos sub mini to connect it to my inititial configuration of speakers (1Ray and two Era 100). No luck though. After the initial setup and updates it keeps the product unregistered and for an unknown error I cannot connect it with the rest of speakers. Any help would me most appreciated.

Can you add a Sonos sub or two, to an AVR with a Sonos Port?

New Sub out of the box,  says unable to register, try again later, tried with iPhone and iPad after app upgrades, new and old products difficult to connect to WiFi. 

I purchased a second sub for one of my two rooms. The new app will not allow me to assign to its room but we were able to assign to my other room. When moving it to proper room it once again failed to be assigned. Then two ERA300 speakers dropped their assignment and can no longer assign them to a room. Pretty weird. 

I have the sonos beam 2 and i am using with my projector so it is mounted above the screen using the flexson tilting mount. When it is mounted like this it is upside down. My left and right channels are switched. My apple tv and projector have no option to invert the audio. Is there anyway to do this on the beam?

I bought sonos arc last year and connected with SONY OLED TV thru HDMI eArc cable. Oftenly happened no sounds when turn on TV for a while (DID NOT SWITCH ON). To solve it, I need to turn off and turn on again. Is it common problem for sonos arc?

Sonos beam Gen2 sound buffers, or audio skips, can’t watch a game using the speaker

I had to buy a new Wi-Fi setup.  After re setting up the speakers, the sub doesn't read my network like the other speakers.  It simply says network unavailable.  Is that normal?  If not how do I correct it? 

My Connect:Amp disappeared from my Sonos app and I can’t play anything on it anymore. The LED is just slowly blinking white. Before this issue, it has worked flawlessly for 8 years in the same spot. Have several other Sonos products that still work.Tried the following, but none of the below worked:Not able to factory reset - held down the play/pause button for over a minute while plugging in and it never reset from what I could tell - tried 10+ times only ever got a slowly blinking white light (never saw an amber color) Wired it directly to my router via ethernet, and have left it on and connected overnight per this article (the

What a mess this new update ! My Sub Gen 3 cannot be assigned or registered. It connected to some point to ARC then when transferred to FIVE went back to “not registered”. Tried every solution mentioned in the forums ie deleting the app, restarting the router, hard resetting the Sub, deleting the system etc but nothing works. Any ideas ? 

Hi. I just added a Sonos Port to my system and am triyng to add it as a component to an existing room that contains an Arc, two Sonos Ones and a subwoofer, but the app creates duplicate rooms with the same name. Any suggestions?

I have seen many Arc vs Beam threads but not one that answers my particular question.i already have a pair of ones and only want to spend around the £800 mark.So it comes down to is the arc with ones better than the beam with ones and sub mini. I can find loads on the arc v beam and sub mini but nothing that includes the surrounds.There is also the caveat that my 65” tv has a wall at one side as I am in a back to back terrace which won’t allow the recommended distance for the arc but will for the beam.Having never had a soundbar will this mismatch side wall distance render them both a bit useless. The arc would be 22cm one side and about 2m the other. Originally I wanted the amp but due to new furniture and layout the bookshelf’s no longer have a place!It is very difficult to demo my room layout and I have only ever had ones so any advice appreciated. Music is equally as important as movies and I have listened to the soundbars and subs but i

After the last update today.  My arc was dropping out with a popping sound.  So after the hard reset of the arc.  I cannot add both of my subs. Even after the hard reset. sonos should be open till 8 pm in the netherlands.  But at 7 it says its closed.  very disappointing in this update     

Hello all,We are currently getting a house extension and we are creating a media wall (ceiling not yet built).I’m wanting to get a good sound setup for the television and thought that Sonos’ ceiling speakers and amp would be a good addition to the system.Question is will this work with my current set up which is:A Sonos playbar which we bought 8 years ago.Gen-3 subwooferWent into a tv/speaker shop near where I live and they told me I would need an Arc soundbar, Sonos Amp and two speakers along with cabling from speakers back to Amp. I’m not sure if they are upselling me or whether the playbar won’t work as it’s too old. Would be grateful if anyone could advise, had a search through previous topics but couldn’t find the answer! ThanksAndy

Hello. I’m currently undergoing major works in home, and i’m figuring out cables layout.When I think about TV setup, I was thinking the following:Front: Arc soundbarRear: Sonos Sonance in the wall controlled By AMP (which should talk wifi with ARC if i’m not wrong).Sub: A sub mini should be enough. Questions..:#1: May I believe that this setup is correct? Can Sonances be used as rear channels and does AMP  receive rear channel from ARC?#2: In future may be better to also add two front speakers as ERA 100 or 200 or 300..? or front audio is enough with the bar?  Thank you in advance for your help, and sorry if questions are a bit dumb..:)  

A week ago I purchased an Arc and a subwoofer Gen 3. Two days ago I received my Era 300s to add as rears. The system is stuck and the speakers will not register to my account or my system. It shows them in the app as unregistered. I try to fix it, it plays the tone, goes through the motions, then it says it failed to connect and to try again later. I have reset the speakers, deleted and reinstalled the app, and jumped through every hoop and prompt given to me by the POOR Sonos customer service. Any help would be appreciated. I have half a mind to save my money (and sanity) and go with a Sony or Apple system.  Thanks. 

Bonjour, je veux ajouter sonos arc sur mon système, mais impossible. J’ai eu beau éteindre ma box, mon téléphone, débrancher l’enceinte et la rallumer en rebranchant la prise et maintenant le bouton d’association. Ça me met à chaque fois que l’enseigne n’a pas pu être ajouté. avez vous une idée ?merci

After this update I am no longer able to use my arc SL with my tv, and it has unpaired my era 100 rear speakers along with sub. I have tried about everything under the sun to get my surround sound system back up and running but after 4 hours today I still have no luck. The best I’ve been able to do is get my 2 era 100s set up with my sub gen 3 as a stereo but can’t got the whole system to work with sound bars, rear speakers, and sub.  Working on getting arc SL set up still but won’t work with tv, won’t register to my account after factory reset, and won’t connect with other speakers in system. I have tried factory resetting it a handful of times along with wifi and my phone but it still won’t register to my account and now won’t play on the tv properly. If anyone knows how to get my arc sl “registered” after factory reset let me know, it shouldn’t be a problem but with new app it just won’t work for me. 

Moved and reconnection is notoccuring. Tried everything 

Hi Sonos Community, I purchased a Sonos Arc sound bar today. I’ve tried setting it up but have only got so far, it won’t link to my account. Even though the Arc and My phone are connected to the same Wi-Fi. I have tried turning the Wi-Fi on and off, unplugging the arc etc. I have even factory reset the arc and started setting it up as a new device. Any help would be much appreciated! 

This new upgrade has not been great.  All my speakers were connected ash’s playing and all of a sudden beam stopped.  I’ve unplugged it twice and app still doesn’t find it.  Suggestions?

Hello It is since the last update AAC format have a very low soundI have reset my arc system but not okI have test with plex and vlc. Aac 2.0- he-aac 5.1 very low sound thank you