Home theater

How can I turn off Trueplay for my home theatre, my iPhone 7 is no longer supported, the new app just crashes and refuses to open on my chrome book, there is no option on the new app on my amazon fire tablet, and I cant seem to find it on the windows 10 desktop app? 

Hi AllI purchased SYMFONISK 594.879.47 but the app update server seems to be down and I am unable to get the updater and complete my speaker setup. tried WIFI setup security and tethering but I get the same error code 18 and I wonder if a worldwide update attack is being carried out on SONOS, because I got 30 once by chance. I wonder if this is a problem that has been happening since the previous model. (around 7 minutes in)https://www.youtube.com/watch?v=i6t6Pxti5GoI would like to see congestion relief and scaling because a file update mechanism is something that should be able to optimize the cost of a cloud environment. Regards

I have an arc connected to a Samsung ( two year old model) TV via the eARC port . Everything works fine except when I want to use a pair of headphones via blutooth … I need to do this for late viewing to avoid disturbing sleepers ..The headphones gets paired with the TV without problems . Once connected , it just works fir a few seconds before the Arc reconnects itself . I have spoken to Sonos support a year or so ago but there was no resolution but apparently was flagged up .  Have spoken to Samsung support who says it’s an issue with the Arc . They say there isn’t a problem with their own soundbars and suggested I change over !!  Yeah right …A cumbersome work around is to connect an Amazon firestick and works with the headphone once paired .. Is this something that can be resolved without needing  the firestick ?  

Hi All, I’m using Sonos Arc with the LG CineBeam HU710PW projector. Connected to HDMI 2 (eARC/ARC). The projector specs and manual says it’s eARC passes uncompressed audio including Atmos. All I’m getting is PCM 2.0 for sound and in no way Atmos which is available on quite a few Netflix movies. What am I’m doing wrong?

My Sonos player suddenly lost the signal from Apple TV but is able to play all other sources. I’ve updated the Apple TV (4k) and it still does not connect to the player. A reset on the TV and Apple TV provided no solution either. The software update on Apple TV is current as well.  Any suggestions are greatly appreciated. Thanks!

It’s no longer intuitive at all how to connect to an external source like the tv. Systems also no longer correctly automatically  connect to devices live TV when turned on.

I just received my Era 300 speakers. I’m kinda bummed because the center driver is not in use when watching non-Dolby atmos content. Dialogue totally fades to the other surrounding drivers. It throws off the sound. I had the Sonos ones prior to this… for the price point i feel this speaker should be multifunctional and the front driver should still be utilized when watching NON-Dolby almost content. I love music and would have loved to experience the 300’s fully functional. 😶  

I am tryiing to set my 2 Sonos Ones up as surround speakers for my Beam Gen 2 but it is simply not working.  I’ve tried everything, reboots, turning off my mesh nodes, hardwiring, disabling wifi, the works.For an expensive product this is pretty unacceptable, considering I’ve seen many similar posts on here.

I have 2 Sonos amps that power outside speakers in my backyard. I am trying to find a way to connect wirelessly between an outdoor TV and the outdoor speakers. If I add a Sonos sound bar of some type can I pair the sound bar to the amps to Allow all speakers to play what is on the TV?

Can someone tell me what to do to get my home theater working again

Hello i use a sub arc and two one working fine but want to uogradei buy two era 300 and now I did nt ear in the era , when I test surround I ear the arc and one era et second lowthabks 

I have a beam and added two additional speakers.   When I play music I can hear my surround sound.   but when I am watching tv I don’t hear surround sound.  Only hear sound out of my beam.  What am I missing.   Lg tv Beam connected to tv Everything is else is wireless.    

Hi, I just bought a brand new Arc and set it up this past week. I’m facing issues with Apple TV where it will have popping noise when scrolling through certain apps. It seems to occur whenever the TV output is switching from Dolby Atmos to Stereo or some other format, however it’s not exclusively only occurring when switching formats. It is most prominent in Netflix where scrolling between tiles is causing the popping noise. I have a Sony X93L, connected over the originally supplied HDMI with the ARC plugged into the eARC port. All the settings are to conduct passthrough of the audio, so blurays, TV, all seem to be passing the audio just fine. I thought popping issue was resolved in Sonos update 15.10, but somehow it’s there for this brand new unit. 

Hi team,After 3 years of daily use my arc began popping today. I had to hard reset my TV and ever since the popping noise comes and goes.I’ve reset the arc and have not changed any settings on my Sony A90j. Any thoughts on potential solutions?

Cześć. Na początku wspomnę, że nie znam się na tym,ale według mnie albo ja robię coś źle albo mój nowy głośnik jest do wymiany. Mam Sonos soundbar BEAM Gen 2, a wczoraj zakupiłam 2x głośnik Era 300. Postawiłam je na stojakach za kanapą.Kiedy siedzę na środku kanapy to prawy głośnik gra ciszej  ( dwa głośniki ustawione na tym samym poziomie głośności). Ponawiam się ustawieniami ,ale nic to nie dało....Pomyślałam,że powodem może być to , że prawy głośnik stoi blisko rogu ścian, dlatego wymieniłam prawy głośnik na lewy, a lewy na prawy i okazuje się,że po zamianie prawy głośnik gra głośniej niż lewy. Czy ktoś wie co może być powodem czy głośnik jest do wymiany?! Moderator edit:Google Translate- Hi. At the beginning I will mention that I don't know anything about it, but in my opinion either I'm doing something wrong or my new speaker needs to be replaced. I have a Sonos BEAM Gen 2 soundbar, and yesterday I bought 2x Er

I have an Arc, 2 One SL speakers, and a Sub in my media room; however, I can only hear vocals out of the Arc. Do I need another set of speakers to put behind my couch to hear vocal content? If so, which ones? If not, what might I need to do to be able to fix this situation? Ideally, I would like to have full surround sound. 

I can’t reset my sonos ray soundbar 

Hi everyone, what’s the best way to connect my projector to two era 300’s which is setup up as a stereo pair in my app? thanks

Hello all,Just did the update to the newest Sonos app. Disney Plus now has no Atmos. It has worked previously and Netflix is still showing Atmos working fine. Everything else on the Hisense has stayed the same.Any thoughts? 

I recently moved. I set up the system a bit differently than at my old location.  I repurposed 2 one Sl’s that had been used as mono speakers in different rooms as surrounds to my arc. That works fine.   However, one of the speakers (originally called dining room) continues to show up as dining room in Apple Music when I choose where to send the music.  The nonexistent speaker appears in Airplay on every device.  It’s confusing because I now have another speaker called dining room.  I temporarily renamed the active speaker so I can tell them apart.  I don’t see this as a good long term solution.How do I get rid of the nonexistent dining room speaker in Apple Music?  Any help would be most appreciated.

the sound dont correspond with tv  connected with hdmi in arc port

good morning,I use the sonos ARC connected to a recent samsung oled tv in eARC.I have an android box and I use plex the problem is that the films which are in formats 5.1 HE-AAC the sound is very weak, I am obliged to put the volume at 60-70%, I tested with a film 5.1 AC3 I do not have problem the volume is 30-40%.I tested with another VLC application, and the problem is the same.Everything is set in passthroughthank youTranslated with DeepL.com (free version) Hello It is since the last update AAC format have a very weak sound.thank you  When I deactivate and reactivate the cec the problem is solved but comes back after reboot. Moderator edit: Combined posts

I have had a Sonos Move for a year now and have had no problems with it. I have just bought a Sonos Arc and after trying multiple different ways of connecting it to my system & Sony TV, I can’t seem to get it connected. If anyone has had similar issues and resolved them I'd appreciate any help.

Good morning,I wondered about the Sonos Arc soundbar system. If you don't first buy a dedicated Sonos subwoofer to pair with the Arc. Can we connect our subwoofer that we have on our wired 5.1 home cinema set via optical audio output? Best regardsActarus

Hola,Me gustaría plantear una duda sobre cómo conseguir reproducir audio por Bluetooth desde un proyector XGIMI HORIZON. El sistema instalado en el salón es un SONOS ARC + SUB + 2 ONE (traseros) conectado TV por HDMI. Todo esto para reproducir el audio desde la TV, obviamente funciona perfecto. Ademas de la TV tengo el proyector que comento arriba, este saca el audio por HDMI o BLUETOOTH. Tengo alguna manera de reproducir audio en mi sistema mediante conexión Bluetooth? (añadiendo o cambiando algo, claro está).Había pensado en cambiar los traseros por unos ERA100 o 300, pero he visto que si los utilizas de traseros se anula el bluetooth… Gracias de antemano.—————————————-Hi,I would like to raise a question about how to play audio via Bluetooth from an XGIMI HORIZON projector.The system installed in the living room is a SONOS ARC + SUB + 2 ONE (rear) connected to TV via HDMI. All this to play the audio from the T