Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,879 Topics
  • 21,087 Replies

3879 Topics

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alexthomas89Contributor I
asked in Home theater

Issues with new Wi-Fi router

HI al,First time poster, I have reviewed similar posts but couldn’t see a clear answer.I’ve recently changed our Wi-Fi provider/network but can’t connect my Beam to the new network.On the Sonos S2 app everything is now greyed out, despite being logged in. There’s no prompt to help me change to the new network, which the official Sonos page says will appear.I’ve been going round in circles looking at the guidance on the Sonos site which isn’t helping.The Sonos is wall mounted so I can’t easily connect cables which I’ve seen mentioned as a solution (seems rubbish in any case to have to connect ethernet cables just to connect to a new Wi-Fi network?!)Have to say it’s really frustrating - the most expensive/sophisticated device in the house is the only one connecting to a new Wi-Fi network has been problematic for.Thanks in advance for any help anyone can provide.Alex 

4
106rallye
1 year ago
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amishp22Contributor I
asked in Home theater

No sound on Arc or Sonos 1 with Kayo or Spotify streaming via Apple TV (4k)

Had a network of 2 x Sonos 1 SL connected via wifi to my Apple TV which is streaming shows and music played on my Samsung TV. Since I added my Sonos Arc, there is no sound when I stream Kayo or try to listen to Spotify. Everything else is ok (Apple TV and music, Netflix, Amazon prime etc) just cannot get any sound whatsoever despite changing the sound settings on Apple TV to stereo (not using Dolby) as advised on previous threads.I then reset my Apple TV (HDMI cables etc) and updated all apps and Kayo and Spotify worked initially but the next day it’s gone back to no sound.  Weird and annoying. Any advice would be most welcome. Thanks in advance.

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G
1 year ago
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WaarezContributor I
posted in Home theater

Sony X900e / XE9005 audio delay with ATV 4k over HDMI

Since the end of December I have acquired the Sonos Arc, Sub Gen 3 and 2 one SLs. Very happy with the sound quality overall! Sounds just a bit boomier (bass on -3 and sound sub a bit lower) than my previous separate Jamo speakers, Klipsch 100sw sub and Yamaha receiver.But what an incredibly good soundstage and just solid sound. A great added value for TV, Series and Movies. I am already a fan. Only problem: This runs to my Sony XE9005 TV which only supports HDMI-ARC. The Sony native apps Netflix, Disney+ and youtube work well (including Atmos over DD+) - no to little audio delay - maximum 10-30ms, almost imperceptible. The connected Apple TV 4k (HDMI to Sony), on the other hand... This causes huge lip sync issues (Infuse, Netflix, Disney+) with a typical audio delay of 100-250ms. After hours and hours of troubleshooting and tweaking all possible settings, cables, etc, I've solved it for now by adjusting the audio delay via the alternative media player app MrMC. Depending on the codecs

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Ken_Griffiths
1 year ago
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JphoomahalContributor I
posted in Home theater

dolby atmos no longer coming out my arc

I started to watch Disney+ lastnight and realized that my arc was showing stereo pcm and not dolby atmos like it usually does when I watch marvel movies.i started the eternals lastnight and dolby atmos is supported.i thought it was maybe a Disney+ problem but I check on Apple TV and Netflix the same problem.i had my arc for 5 months now it this just happened lastnight.what could the problem be?

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Mr. T
1 year ago
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elbacchosContributor I
asked in Home theater

Playbase won't connect (chime pin cut)

Hello,  My Sonos Playbase stopped working (very frequent issues when starting a playlist from PC and phone). I reset it and tried to create a new system and add it without success. The setup procedures fails each time when the app tries to identify the Playbase with the chime pin: either the sound will not be emitted by the Playbase, or it will start for 0.3 second and then stop.I tried different things and all failed:Reset and then direct connection to the router via ethernet and setup via Android app: fails at chime pin step Reset and then direct connection to the router via ethernet and setup via iPhone app: fails at chime pin step Reset and then wifi connection and setup via Android app: fails when trying to connect to the temp wifi Reset and then wifi connection and setup via iPhone app: fails when trying to connect to the temp wifi I tried to reset then shut down then restart: same behaviour I also tried to do that before or after adding my 2 Play:1 to the system. Same behaviour.

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N
1 year ago
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Little_NathContributor I
asked in Home theater

beam + one Sl delay

Hi,  I have a Sonos beam on my TV, it’s work very well i’m very happy with it.Few day ago i bought an Sonos One SL, i group it with my Beam. It’s Work well when play Spotify or radio sound. But when i play Netflix, Youtube, Playstation my Sonos One is directly 2 second late from my Beam.My Beam is connected on internet by an Ethernet cable directly on my rooter I tried to reboot all my stuff, connect/unconnect, looking in App nothing fixe it.In the futur i would like to complet my setup with a second Sonos One Sl for a surrounding sound, but if there is always 2 second offset with my beam is a big problem.Any idea how to keep my One and Beam together ? 

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1 year ago
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MikeE67Chromatic Producer I
asked in Home theater

HDMI Audio Format query

Hi. Yesterday I bought a Sonos Arc sound bar and I am very happy with the sound quality.It is the best sound that I have heard on a sound bar to date.I have a Panasonic TV that supports eARC and sometimes the audio is muted when I change TV channels and I have to go into my TV settings and change the HDMI Audio Format settings. Does anyone know the best setting for my TV out of:Auto (default)PCMPass ThroughDolby Audio (this is the setting I use most of the time) I also have the Dolby Atmos setting switched on in the TV settings. Can anyone please advise?Thanks.

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M
1 year ago
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MichaelHCContributor I
asked in Home theater

Cant use spotify connect - new router

I have had some Spotify-connect issues since I replaced my old router last week. I’ve never experienced any issues previously. I can easliy use Spotify via the Sonos app however i’m not able to use Spotify directly (using my Sonos system obviously, working just fine on iPhone). What I’ve done so far:Router restart/reboot serveral times Deleting both Sonos & Spotify app Removed Spotify via the Sonos app Deleted and adding my entire Sonos system to the Sonos appWhen I plug out the powercable on my router I’m lucky to find my Sonos devices. The next day it’s all gone again  What to do??  Do I really need to buy the Sonos Boost? Regards  

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Mr. T
1 year ago
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bexinulContributor I
asked in Home theater

Speakers not synced when using optical to HDMI cable

Hello,When I’m using Sonos optical to hdmi converter on my Sonos Beam soundbar, there is a delay with my other speakers.This doesn’t happen if I’m using direct HDMI cable connection from my TV to the Beam, or when I’m streaming from the Sonos app, or over Airplay.My setup:Sonos Beam2x Ikea SymfoniskI’m using the converter to have another optical audio source as an input to the Sonos Beam.Could you please help me out?

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melvimbe
1 year ago
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PchecoandresContributor I
posted in Home theater

First Home Theater and I need help placing the sub

Where should I place the sub for best experience, things to notice that might matter:1. where it is right now the sub has an empty space behind because there’s a column only not wallWhere is it right now it’s facing towards the center where the listener is but also facing walls, if the sub is on the right side of the TV then it would be facing the listener but also no walls ( goes to dinner table and kitchen)let me know your thoughts please.   

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P
1 year ago
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ugiladContributor I
asked in Home theater

Setting up Sonos ARC with Sony XBR65A8G and Apple TV 4k

I am setting up a Sony XBR65A8G, signal source is Apple TV 4K and using ARC from the TV to the Sonos ARC. The Sonos app reports only stereo PCM. I have tried fiddling with the Sony TV settings, to no avail. Any ideas? someone familiar with XBR65A8G?

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U
1 year ago
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Murf66Contributor I
asked in Home theater

I changed Arc from Wifi to Wired, is there anything else needed to be done in App?

Topic says it all!

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M
1 year ago
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FloridaNativeContributor I
posted in Home theater

Solved “no sound from One SL surround speakers with Arc sound bar”!!

I’m pretty tech savvy, have owned old Sonos 5, sad they are pretty obsolete. I bought the Arc sound bar for my LG OLED tv recently, felt like I needed some oomph, bought the Sonos One SI pair today. Plugged them in, set about firing them up through the app. I found them right away along with the arc. I went round and round with setting surround sound to work including factory reset many times. I couldn’t get any volume out of the speakers, even tho the True Play audio test showed they were working. I was about to call some geek for help and after reading all the forums, fiddling with the tv and cable settings and finding no answers tried the VOLUME Controls through the app. Went to the surrounds, turned up the tv volume full blast, music playback to FULL, BINGO!

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1 year ago
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GhicContributor I
asked in Home theater

Playbase won't recognise Hisense A7G remote

Hi all, I've just replaced my TV and the Playbase won't recognise the Hisense remote. The old (Samsung) remote worked fine though.In the connect app, I enter the remote setup, but it won't recognise the remote at the first step (vol+).I've tried all the obvious things, moving closer, new batteries, even removed the clear sticker from the IR lens (it's brand new remember)... Remote works fine with the TV too - no surprises there.Any suggestion?

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1 year ago
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TMcKenzie5Contributor I
asked in Home theater

Sonos One SL Surround dropping connection

Hi guys,Hoping one of you can help me with an issue I have just ran into.. I currently have a Sonos Arc and two Sonos One SL’s for surround sound. All was working perfectly until one of the SL’s was accidentally unplugged and now my Sonos App can’t find either SL. I have tried everything from switching off and on (as Sonos troubleshoot says) to factory reset of them both. The factory reset works and I am able to add them back to my products, however, as soon as I attempt to set them up as a surround system, they drop connection again and won’t reconnect.I have gone through the above about 8 times now which is incredibly infruriating so any help would br extremely appreciated!

2
T
1 year ago
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Herrman62Contributor I
asked in Home theater

How to update app with new arc location

Hi, I have changed the arc from table top position to wall mount and I want to update this in the app.  but I can’t figure out how to access that info.  Hope someone can help.

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1 year ago
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Big-GeeContributor I
posted in Home theater

Connecting Panasonic blue Ray

Trying to connect Fire stick 4k connects to HDMI2 port of my TV 43UP77006LB. Sonos beam (gen 2) in connected  via HDMI 1 (ARC). All works fine. When I replaced the Fire stick with Panasonic DBM-BD75 blue Ray dvd player, all I get is the Sonos screen. Selecting home screen on the TV reveals home screen for just a few seconds then returns to the Sonos screen.Since the TV has effectively only one spare HDMI port my plan was to connect the firestick and dvd via an hdmi 4k auto select switch, but first I need to see that the dvd plays video through the TV, and sound via the Sonos beam. Any tips on fixing this? 

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AjTrek1
1 year ago
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eboyle82Contributor I
asked in Home theater

help!! samsung frame surround sound setup

I currently have a samsung frame above a fireplace. The wire for this is very well hidden down the side and under the carpet about 3 metres to the samsung one connect box. I’d really like to add some more speakers for films/music to the room and possibly a turntable. My predicament is that I can't start moving sockets etc as the room is wallpapered.I wondered how it would work if I had the following set up:Sonos Amp with HDMI into samsung one connect boxSonos Arc/Beam under TV ( can this connect via Sonos app as the tv one connect box will be connected to the amp? or do I need to directly connect the Soundbar to tv box via HDMI?2 Sonos Play 1 as rear speakers Sonos subwoofer My hope is that the Soundbar doesn't need to be connected with HDMI and can use the amp...but I don't know a great deal about these things so any advice would be  gratefully received

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E
1 year ago
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SpiffyB13Contributor I
asked in Home theater

Sonos Won't Connect To App

I have a sonos beam and two sonos SLs that I am trying to connect to my Sonos App. Whenever I need to reset my wifi router they seem to lose connection to the app. I have tried repeatedly unplugging my router, then the speakers, and then plug back in my router then once the wifi is back up and running I will plug back my speakers. I have done the hard resets on the speakers as well. Sometimes I have luck connecting all of them and then I’m not able to set them up as a surround sound speaker. And then the next second none of the speakers are showing up in my app. Any help would be much appreciated!

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S
1 year ago
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sadurlaContributor I
posted in Home theater

Arc -body damage

I have accidently damaged (dented) the front body of sonos Arc. is there a way to mend it

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Ken_Griffiths
1 year ago
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AlrikdaleContributor I
asked in Home theater

Sonos Beam Gen 2 Audio cutting out while Playing on Xbox One S

Audio cuts out and comes back while I am playing a game on the Xbox Series S. I am playing on a Hisense U8G tv. I have the Xbox plugged into HDMI port 4 for the 120hz. I have the Sonos Beam plugged into HDMI port 3 with the eARC. My setting on the xbox are HDMI audio Stereo Uncompressed (I have also tried dolby digital). The xbox is set to 1440p 120hz. As for the tv settings, HDMI Format Enhanced, audio output eARC, and digital audio out is PCM. I have tried different settings and different hdmi cables and keep getting the same issue. Is there something I am missing or is something wrong with the beam. Thanks

3
G
1 year ago
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cofrazContributor I
asked in Home theater

Sub Wont Connect to Arc

I’m trying to connect my Sub to an Arc and it’s not working. Been through other threads and troubleshooting steps (rebooting router, factory resets, connect via Ethernet, etc) without success. Summited a diagnostic (845368739) hoping to get some assistance.  As some background the sub was connected and working for a week with a new Arc. (It had been working for a year prior with a playbar.)  At some point last week sound stopped coming from the sub, which led to the attempts to get it working again with the arc. Wi-Fi is enabled on the sub and arc and they’re 4ft apart when I try to connect.  please let me know any additional info needed. 

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C
1 year ago
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trevorjohn510Contributor I
asked in Home theater

Pro-Ject T1 Phono SB Turntable and Beam Gen 2 connectability

Can I connect the Pro-Ject T1 Phono SB Turntable to the Beam Gen 2?

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jgatie
1 year ago
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rbeaton1Contributor I
posted in Home theater

Arc Losing Sound

I’m having some issues with the sound on 2 separate TV’s.  I have an Arc with a Samsung QN90A and AppleTV. My problem occurs when transitioning from episode to episode. For example, I watch an episode on Disney Plus with perfect sound. When the episode ends a new episode will automatically begin. When the new episode starts there is no sound. I have to exit the episode and restart it 2-3 times for the sound to work. This same issue occurs with Netflix.  Has anyone else experienced this? Any ideas on how to resolve?

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Ken_Griffiths
1 year ago
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bry4321Contributor I
asked in Home theater

Sonos Beam Gen 2 occasional buzzing during dialogue

Sounds great in general but occasionally with dialogue there is a buzzing sound--typically when a young woman is speaking at a specific pitch, or when someone is talking over the phone or a police radio in a movie. This was happening with The Guilty (Jake Gyllenhaal) on Netflix which was very annoying since he was a 911 operator always on the phone. When I switch from Dolby sound to PCM the buzzing goes away. Beam is about a month old and since this is just an intermittent problem I may be able to live with it but thought I would see if there were any easy fixes to check out. Connection is HDMI from Hisense H8G.

5
B
1 year ago

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