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Sonos Arc: Non Responsive

  • 15 July 2024
  • 2 replies
  • 46 views

Hi - 
My Arc appears to be dead - not visibile in the app, but also no longer getting audio from the TV (eARC connection), and the status light is not on. Tried to troubleshoot:

  1. Unplugged all cables, including power, waited, plugged back in... still nothing

  2. Tried factory reset - unit seemed entirely unresponsive (no blinking lights, orange, white, or otherwise.)

The only indication that the device has power is that the status light over the microphone icon is lit up. Outside of that, no joy. Any thoughts as to what else I can try?

2 replies

Bumper

I would contact support. 

C

Have contacted support. Confirmed, Arc is dead as a dodo, well before its time. If anybody with a similar issue finds this down the line, contact support and they may offer you a discount on future product if you ship the defective product back to them (they send you an RMA label & pay for the shipping, you just need to find a box big enough to. hold it O.o)

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