Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81296 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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Flo14000

Lyricist III

@peterbault

I tried your solution, disabling Earc and playing everything in dolby digital on the apple tv, but the problem still comes back. there will be no solution until Sonos releases an update that fixes this problem.

S

Simmz

Prodigy I

Which seems to be a completely different issue than the one addressed by Corry above. What did Sonos say about it when you submitted a diagnostic and called in to talk to them?

Haven't submitted one yet, been away for bank holiday weekend. Will do it when it next goes. I know it's the update though, as nothings changed my side and also on some Facebook Sonos groups other people are having the same issue after the update.

S

spoutykk79

Contributor I

I wonder if this is related to my FRONT and SURROUND LEFT/RIGHT reversing. (i.e. a plane flies overhead, it doesn’t sound like it’s flying to the rear, it’s flying to the front instead). very annoying. hope this all gets fixed soon.

Corry P

Sonos Staff

Hi @spoutykk79

Does your reported issue relate to this thread?

If so, please message me the details described in the initial post.

Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

K

krisiasty

Lyricist I

Hi All

Just to let you all know, we have now identified an issue whereby some Sonos Home Theatre satellites will experience audio interruptions after the latest 14.6 update.

We are investigating the situation and hope to resolve it soon. At present, we have no further information to share.

I hope this helps.

I don’t know what are you waiting for instead doing rollback to the previous stable version? If you don’t have such “feature” built into your update system (and it should be obvious by now that you should), just release previous version as next point update. Whatever the reason, restoring functionality immediately should be your top priority, not waiting for a fix that may or may not be properly tested and actually work instead breaking more things.

D

DETOCH_

Lyricist II

Hi All

Just to let you all know, we have now identified an issue whereby some Sonos Home Theatre satellites will experience audio interruptions after the latest 14.6 update.

We are investigating the situation and hope to resolve it soon. At present, we have no further information to share.

I hope this helps.

I don’t know what are you waiting for instead doing rollback to the previous stable version? If you don’t have such “feature” built into your update system (and it should be obvious by now that you should), just release previous version as next point update. Whatever the reason, restoring functionality immediately should be your top priority, not waiting for a fix that may or may not be properly tested and actually work instead breaking more things.

I couldn’t agree more! I’ve paid thousands of dollars for my setup and now I can’t use it.

You (Sonos) has made my setup unusable. Your priority should be rolling back the update, so my product can be used as intended!

I honestly think this is unacceptable that nothing has been done for almost 10 days!

Flo14000

Lyricist III

totally agree with you, this is unacceptable from Sonos! the worst is that we will not even have the right to compensation...

Corry P

Sonos Staff

Hi all,

I was a bit premature with posting the original best answer message in this topic. While we have been investigating Topilouf’s issue, we have not seen an increase in surround audio errors and do not see anything that suggests that you all will experience the same issue following the recent update. If you do experience issues while listening to your Sonos system, we always encourage you to contact us and we will do our utmost to support you.

Apologies for any confusion caused.

Kind Regards

Corry P

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

miller_time

Contributor I

Hi Corry,

but that can not be serious, reddit is full of error messages as well as several hifi forums on the net. What actually all or most messages have in common is that the problems occurred after the last update.

S

scheilo

Lyricist I

Hi all,

I was a bit premature with posting the original best answer message in this topic. While we have been investigating Topilouf’s issue, we have not seen an increase in surround audio errors and do not see anything that suggests that you all will experience the same issue following the recent update. If you do experience issues while listening to your Sonos system, we always encourage you to contact us and we will do our utmost to support you.

Apologies for any confusion caused.

Kind Regards

Corry P

Hi Corry,

the problems with the failure of the rear speakers and the sub are only present since the update to the 14.6. Even if you have no idea about the matter, it is clear that it has to do with the update! Various forums are full of this topic!

Regards

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