Lost surround and sub ( after update ?)

None of this works.

I’ve tried hard wiring, I’ve tried IP reservations across my whole network (even as far as breaking my groups up and reserving before regrouping them), I’ve tried rebooting the modem, the router, the AP’s.

The only thing that fixes it for me is rebooting the surrounds, sub, or Arc.  Which means it’s an issue with the Sonos Arc communicating with its OWN wireless signal to the satellite speakers.

Sonos messed up, they owned it for 5 minutes - and are now trying to back pedal on it being them.. just so they can have all of us submit multiple diagnostic reports repeatedly till they can find their own smoking gun.

This needs a patch to fix it, nothing else.  There is this thread and others reporting the same issues, reporting the same suggestions from sonos, and reporting that everything sonos suggests does nothing to fix the issue.

please stop saying it's a network or IP address problem! it's your 14.6 Sonos update that's causing the problem, so get to work on a new update that fixes all that! otherwise it will be back to Bose for me!!!!

Please stop reacting as if the people giving advice actually work for Sonos!  

Is this the same BOSE that’s purportedly laying off people? 

I see a lot of “me too” posts, but not a lot of interaction (which may be hidden, don’t know) with Sonos in providing them hard data via diagnostics about what the potential issue is. There have been a few people in this thread who have at the least provided diagnostics, and I’m thankful for that, and hope that Sonos is too.

In 99% of the previous issues like this, it has indeed been as @jgatie suggests. If you feel it’s different for you, posting here may not be the best way to resolve the issue, but engaging directly with Sonos support and providing them hard data/evidence from which to work would likely be much more helpful. 

J’ai soumis 4 diagnostic à Sonos aujourd’hui. Je parle en français marre de faire la traduction !! 

working directly with sonos support and submitting a diagnostic just results in them asking me to power cycle everything which of course fixes it temporarily but it just eventually comes back.

what else am I supposed to do?

Génial. Qu'est-ce que Sonos a dit en réponse à ces diagnostics?

D'après ce que je vois, peu de gens ont été aussi proactifs que vous, malheureusement.

Sauf que je ne sais plus quoi faire pour que Sonos décide enfin de régler ce problème ! Alors oui désolé, je sais que vous ne travaillez pas chez Sonos, mais si vous avez lu le fil depuis le debut, vous seriez au courant que ce n’est pas un problème de réseau !! 

A part dire que ça vient de notre réseau, rien d’autres ! Alors vous avez une solution ????? 

I think you’ve done what you need to, at this point. What I would thing would help (or hearing about) is more people submitting their own diagnostics to Sonos, like you and @Flo14000 seem to have done. 

Right now, they’re claiming it’s not an issue in their software. They may be right, they could be wrong, I don’t know, but the more people who supply hard data, beyond the “me too” posts, will certainly help if it is indeed a Sonos issue. Bug reproduction in software is often a very difficult thing, and more so if the issue is in transmission across wifi, for instance. The more hard data provided, the better the chances of figuring out if this is indeed a software issue. Right now, Sonos is pointing at potential issues elsewhere.

In the past, when there has indeed been a software issue, they’ve owned up pretty quickly, and it took several weeks for them to get the bug ironed out, tested, and rolled out.  

Yelling at them in the forums, which is not what you’ve done, but others seem to be, is unlikely to help. Providing them hard data to prove the point, one way or the other, will always be a better path. And either support your contention, or allow them to point at other possibilities. 

Just as a note, that last time it was a serious bug in their software, there were thousands of posts in 24 hours. This current issue appears to be affecting fewer people, although there has been evidence of posts in other areas that would likely be less helpful to Sonos.