Hi
I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources
When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior
Thanks for your help
Hi all,
We understand the frustration any customer feels when your experience isn’t what it should be.
We equally understand the frustrations around and apologise for the recent communications that have led to confusion about the 14.6 update.
Please be assured that your listening experience, the sound quality, and the performance of our products is and will remain our absolute priority.
If you experience a dropout or any other issue on your system, please contact support with your diagnostic report from within 10 minutes of the drop-out occurring and we will look into it right away.
There are different reasons why drop outs may occur, and we want to make sure that we can help you.
Seeing as this topic is not resolved for those commenting, I have removed the ‘best answer’ until further notice.
View original