Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81296 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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peterbault

Enthusiast II

well this is disappointing

C

cmelbye

Lyricist I

Hi all,

I was a bit premature with posting the original best answer message in this topic. While we have been investigating Topilouf’s issue, we have not seen an increase in surround audio errors and do not see anything that suggests that you all will experience the same issue following the recent update. If you do experience issues while listening to your Sonos system, we always encourage you to contact us and we will do our utmost to support you.

Apologies for any confusion caused.

Kind Regards

Corry P

Please reconsider. There is clearly an issue here.

A

arcosin

Enthusiast II

There is definitely a serious problem ever since update 14.6.

I had zero problems with my system (arc+rears+sub) until I installed this update.

Now, I constantly stop hearing the rears and the sub (while they still appear on the app) and I also have the weird echo sound from the rear sometimes.

Turning off and on the system fixes it but then the issue comes back. Switching inputs on the television seems to trigger it sometimes.

I also didn’t change anything in my router, TV and anything else that comes to mind. Everything is exactly the same as it was before the update.

I even tried to use use the system with LAN cables to see if the WiFi has something to do with it, but it doesn’t help at all and the issue keeps coming back no matter what.

I hope a fix will be released soon, because I have spent a lot on this system and it’s pretty much not usable right now.

It shouldn’t be like that!

Flo14000

Lyricist III

I've contacted Sonos with multiple diagnoses other than telling me the problem is with me nothing else...they don't want to see their update is a problem :(

D

DETOCH_

Lyricist II

There is definitely a serious problem ever since update 14.6.

I had zero problems with my system (arc+rears+sub) until I installed this update.

Now, I constantly stop hearing the rears and the sub (while they still appear on the app) and I also have the weird echo sound from the rear sometimes.

Turning off and on the system fixes it but then the issue comes back. Switching inputs on the television seems to trigger it sometimes.

I also didn’t change anything in my router, TV and anything else that comes to mind. Everything is exactly the same as it was before the update.

I even tried to use use the system with LAN cables to see if the WiFi has something to do with it, but it doesn’t help at all and the issue keeps coming back no matter what.

I hope a fix will be released soon, because I have spent a lot on this system and it’s pretty much not usable right now.

It shouldn’t be like that!

This is exactly my experience!

M

MrZeDark

Trending Lyricist I

I have all the same problems listed in this thread.

P

prankster

Lyricist III

Same issue here as well. Arc + Sub and Play:1 surrounds. Sub and surrounds keep dropping out and a restart will temporarily fix the issue but it may also bring noticeable audio delay. Almost two years with no issues. I’ve also never had this issue previously with my Playbar over the six years I’ve owned it. This only started occurring after update 14.6.

jgatie

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

A

arcosin

Enthusiast II

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

It might've helped if it were a connection issue, but that's not the case. The rears/sub stay connected and you can still see them in the app while you hear no sound from them.

peterbault

Enthusiast II

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

several people have already done all this and already reserved IP addresses. the issue persists

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