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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    Brad Porter
    Enthusiast II
    May 24, 2022

    Screenshot for ease below.

    As risint says, S2 - System - Your System - ARC and then you see the networking gumf. 

     

      Brad Porter
      Enthusiast II
      May 24, 2022

      My setup is 100% hardwired. No wireless enabled on any speaker, including my surrounds and sub. All Sonos speakers are their own dedicated VLAN. 
       

      I periodically lose rear sync as of 14.6. Power cycle fixes the issue. 

      Thank you - this really is closing the gap with it something to do with the HT. I am going to try and break this tonight and then I also have a diag to share. In effect, I can robustly state that Wireless or Ethernet is not the issue and focus the investigation on the ARC and elsewhere. 

        Missionsparta
        Enthusiast II
        May 24, 2022

        My setup is 100% hardwired. No wireless enabled on any speaker, including my surrounds and sub. All Sonos speakers are their own dedicated VLAN. 
         

        I periodically lose rear sync as of 14.6. Power cycle fixes the issue. 

        Thank you - this really is closing the gap with it something to do with the HT. I am going to try and break this tonight and then I also have a diag to share. In effect, I can robustly state that Wireless or Ethernet is not the issue and focus the investigation on the ARC and elsewhere. 

        You go! We are all behind you 😉 

          ban25
          Enthusiast I
          May 24, 2022

          I’d love to get involved in the troubleshooting as I’m a software engineer so fault finding is right up my street but because of how my stuff is setup, it would be hard for me to hardwire stuff, start pulling HDMI cables, etc.

          Appreciate the efforts of everyone else though!

          The irony is that it’s much easier for their SDEs to find the defect than it is for us to test blindly.  All they need to do is look through the diffs of commits shipped in 14.6 via binary search to find the culprit.  I could likely fix the issue in a day by myself if I had access to their repo.

          Brad Porter
          Enthusiast II
          May 24, 2022

          If Sonos would provide access to their change log for 14.6 (and some brief descriptions of the change) I am sure we could work faster on this. Of course, I fully appreciate that would open up a can of unwanted worms for them so I kind of understand their reluctance to do that. 

          It's not that I want expose any issues they have but it would help with ‘in the field’ correlation. 

            ban25
            Enthusiast I
            May 24, 2022
             

            Thank you - this really is closing the gap with it something to do with the HT. I am going to try and break this tonight and then I also have a diag to share. In effect, I can robustly state that Wireless or Ethernet is not the issue and focus the investigation on the ARC and elsewhere. 

            Not to say it’s related, but I have had issues with getting sound out of the Sonos Move when grouped with one of my other rooms (Arc Home Theater or Kitchen /w 2 x Fives).  This didn’t happen before 14.6 where I would routinely listen to the Move out on the deck paired with one of the other rooms.

              Brad Porter
              Enthusiast II
              May 24, 2022

              Does anyone know if 14.6 was implemented because of the new product range? 

                JohnnyDo123
                Lyricist III
                May 24, 2022

                Thank you guys, yes my Arc is hardwired and the picture of the app looks like a screen I’m familiar with seeing but never messed around with.  I will try that the next time I have this issue!  Probably during tv watching tonight, ha ha.  

                  zawaja
                  Trending Lyricist I
                  May 24, 2022

                  Just some proof that I have finally gone mad with a ‘wireless’ installation. 

                   

                   

                  That’s my solution:

                   

                  ARC - ethernet
                  SUB - ethernet
                  LG - ethernet
                  PG - ethernet
                  Apple TV 4K - ethernet
                  TV (Sony Bravia XR-92J) - wifi

                  At the first day after connection an issue occured again. But I made mistake and forgot to turn the wifi off in all system. After that surrounds and sub play perfect. All system even play louder that previously.

                  From today I start using Apple TV again. And we will see…

                   

                  P.S.
                  I need to have TV connected with wifi because I use Bravia Core and it required wifi for IMAX quality (TV has only 100 mb LAN).

                  ban25
                  Enthusiast I
                  May 24, 2022

                  Does anyone know if 14.6 was implemented because of the new product range? 

                  They do monthly releases, but I suspect 14.6 contains changes to support the Ray and possibly the Sub Mini as they likely need to get some version of the firmware on the product coming out of manufacturing.  So yeah, I think changes made to support those devices are likely culprits.

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