Skip to main content
topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    1604 replies

    Show previous replies
    peterbault
    peterbault
    Enthusiast II
    May 24, 2022

    just got the issue with CEC turned off. i’m tired

    Sorry - false hope.

    Even if you disable CEC functionality through settings I don’t think you can completely prevent most devices from communicating with the CEC bus. Where turning it off doesn’t solve a problem you can actually buy an HDMI adapter that blocks the CEC pin completely. 

    yeah i noticed even when I turned it “off” on Apple TV, the device still showed up under the device list under Bravia Sync settings. I hate HDMI SEC so much

      Brad Porter
      Enthusiast II
      May 24, 2022

      just got the issue with CEC turned off. i’m tired

      Sorry - false hope.

      Even if you disable CEC functionality through settings I don’t think you can completely prevent most devices from communicating with the CEC bus. Where turning it off doesn’t solve a problem you can actually buy an HDMI adapter that blocks the CEC pin completely. 

      yeah i noticed even when I turned it “off” on Apple TV, the device still showed up under the device list under Bravia Sync settings. I hate HDMI SEC so much

      Did you turn it off at the TV level as well Peter?

      peterbault
      peterbault
      Enthusiast II
      May 24, 2022

      just got the issue with CEC turned off. i’m tired

      Sorry - false hope.

      Even if you disable CEC functionality through settings I don’t think you can completely prevent most devices from communicating with the CEC bus. Where turning it off doesn’t solve a problem you can actually buy an HDMI adapter that blocks the CEC pin completely. 

      yeah i noticed even when I turned it “off” on Apple TV, the device still showed up under the device list under Bravia Sync settings. I hate HDMI SEC so much

      Did you turn it off at the TV level as well Peter?

      you have to have CEC enabled on your TV to use any HDMI ARC speakers

        Brad Porter
        Enthusiast II
        May 24, 2022

        Wow, well that's not something you see often in a Sonos Wireless System…..

         

          Brad Porter
          Enthusiast II
          May 24, 2022

          Did you turn it off at the TV level as well Peter?

          you have to have CEC enabled on your TV to use any HDMI ARC speakers

          Got it.  So I guess there is still some good value in me pursuing the CEC error with Sonos Engineering?

            peterbault
            peterbault
            Enthusiast II
            May 24, 2022

            Did you turn it off at the TV level as well Peter?

            you have to have CEC enabled on your TV to use any HDMI ARC speakers

            Got it.  So I guess there is still some good value in me pursuing the CEC error with Sonos Engineering?

            absolutely

              rsint
              Enthusiast I
              May 24, 2022

              So, I don't know if this has been mentioned yet. For me what works as a quick reset is to stop and start the wifi on the arc. 

              I have it hard wired, and turning of and then back on allways gets me the sub and surrounds back.

              FYI, is have an LG B8, a shield tv pro 2019 , an arcana hdfury and an arc with two subs and two symfonisk lights. 

               

                Nylon
                Enthusiast I
                May 24, 2022

                I am just going to keep going until this gets solved.

                It's now become a driver for me to get this addressed.

                When Sonos is working, it is a great system.

                I just have to keep the faith and keep going, and going and going…….

                 

                Thanks for remaining positive. I am honestly tired. I keep coming back to this thread to see if there is any progress. Attempts to isolate this issue as being caused by anything other than Sonos’s 14.6 firmware update (and beyond) only seem to further clarify that it is not a third party issue. I 100% agree with you that when it works, and it has never not worked for me until now, Sonos is a fantastic system. I just hope they are able to resolve this as we are now past the 1 month mark.

                  peterbault
                  peterbault
                  Enthusiast II
                  May 24, 2022

                  So, I don't know if this has been mentioned yet. For me what works as a quick reset is to stop and start the wifi on the arc. 

                  I have it hard wired, and turning of and then back on allways gets me the sub and surrounds back.

                  FYI, is have an LG B8, a shield tv pro 2019 , an arcana hdfury and an arc with two subs and two symfonisk lights. 

                   

                  this makes sense as IIRC turning off wifi while wired completely disables the wireless radio (even if you have surrounds and subs attached). thank you for this I prefer it to pulling out the power cable constantly

                    Brad Porter
                    Enthusiast II
                    May 24, 2022

                    OK everyone, so the schedule is this:

                    1. Tonight - everything is hard wired and I am going to go through my testing pattern for several hours and try to replicate the issue. This will hopefully produce the issue or not and then that is something I can feed into future discussions. (Bearing in mind, that I can consistently replicate the issue using Wi-Fi). 
                    2. Tomorrow (Weds) - I am going to undo all I have done tonight and then continue fault finding with Sonos Engineering. 

                    I will, as always, report back here as soon as there is something to report. 

                      Show more replies
                      Terms & ConditionsAccessibility statement