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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    Foxis
    Enthusiast II
    May 24, 2022

    So, I don't know if this has been mentioned yet. For me what works as a quick reset is to stop and start the wifi on the arc. 

    I have it hard wired, and turning of and then back on allways gets me the sub and surrounds back.

    FYI, is have an LG B8, a shield tv pro 2019 , an arcana hdfury and an arc with two subs and two symfonisk lights. 

     

    Thanks! This works for me as well and is a much quicker reset!

      sparkymark75
      Enthusiast I
      May 24, 2022

      I’d love to get involved in the troubleshooting as I’m a software engineer so fault finding is right up my street but because of how my stuff is setup, it would be hard for me to hardwire stuff, start pulling HDMI cables, etc.

      Appreciate the efforts of everyone else though!

        peterbault
        peterbault
        Enthusiast II
        May 24, 2022

        IIRC there was someone in this thread that already tried hard wiring literally everything and still had the issue

          Brad Porter
          Enthusiast II
          May 24, 2022

          I’d love to get involved in the troubleshooting as I’m a software engineer so fault finding is right up my street but because of how my stuff is setup, it would be hard for me to hardwire stuff, start pulling HDMI cables, etc.

          Appreciate the efforts of everyone else though!

          My divorce is in the post apparently. 

          Still mulling over: “Wife” or “Working Sonos”…...

            JohnnyDo123
            Lyricist III
            May 24, 2022

            So, I don't know if this has been mentioned yet. For me what works as a quick reset is to stop and start the wifi on the arc. 

            I have it hard wired, and turning of and then back on allways gets me the sub and surrounds back.

            FYI, is have an LG B8, a shield tv pro 2019 , an arcana hdfury and an arc with two subs and two symfonisk lights. 

             

            Thanks! This works for me as well and is a much quicker reset!

            What steps do I take on the app to do this?  I’m not home but this sounds like a way better way to reset it rather than resetting my entire router and/or unplugging the Arc power!  

              Brad Porter
              Enthusiast II
              May 24, 2022

              IIRC there was someone in this thread that already tried hard wiring literally everything and still had the issue

              Agreed. But as I have an Engineers ear, I just want to first hand get in front of the questions and diagnosis process. It something for me to rule out and report back to the Engineer.

                peterbault
                peterbault
                Enthusiast II
                May 24, 2022

                IIRC there was someone in this thread that already tried hard wiring literally everything and still had the issue

                Agreed. But as I have an Engineers ear, I just want to first hand get in front of the questions and diagnosis process. It something for me to rule out and report back to the Engineer.

                oh yeah I wasn’t suggesting you not to try it

                  Brad Porter
                  Enthusiast II
                  May 24, 2022

                  What steps do I take on the app to do this?  I’m not home but this sounds like a way better way to reset it rather than resetting my entire router and/or unplugging the Arc power!  

                  You need to have the ARC hardwired for this, or Sonos will not let you disable the Wi-Fi. Is your ARC hard wired @JohnnyDo123 ?

                    rsint
                    Enthusiast I
                    May 24, 2022

                    If it is, then just head to the surround system in your app and then into the products in it. There you should see your soundbar with the option to disable and enable the wifi.

                      Simple Panda
                      Enthusiast I
                      May 24, 2022

                      IIRC there was someone in this thread that already tried hard wiring literally everything and still had the issue

                      My setup is 100% hardwired. No wireless enabled on any speaker, including my surrounds and sub. All Sonos speakers are their own dedicated VLAN. 
                       

                      I periodically lose rear sync as of 14.6. Power cycle fixes the issue. 

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