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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    Brad Porter
    Enthusiast II
    May 24, 2022

    So, I don't know if this has been mentioned yet. For me what works as a quick reset is to stop and start the wifi on the arc. 

    I have it hard wired, and turning of and then back on allways gets me the sub and surrounds back.

    FYI, is have an LG B8, a shield tv pro 2019 , an arcana hdfury and an arc with two subs and two symfonisk lights. 

     

    this makes sense as IIRC turning off wifi while wired completely disables the wireless radio (even if you have surrounds and subs attached). thank you for this I prefer it to pulling out the power cable constantly

    Good tip @rsint - I will try that next time myself. 

      arcosin
      Enthusiast II
      May 24, 2022

      I’m gonna try to unplug the Shield for the next upcoming days and keep only the PS5 connected.

        Brad Porter
        Enthusiast II
        May 24, 2022

        Thanks for remaining positive. I am honestly tired. I keep coming back to this thread to see if there is any progress. Attempts to isolate this issue as being caused by anything other than Sonos’s 14.6 firmware update (and beyond) only seem to further clarify that it is not a third party issue. I 100% agree with you that when it works, and it has never not worked for me until now, Sonos is a fantastic system. I just hope they are able to resolve this as we are now past the 1 month mark.

        I am going to contribute to the resolution even if it kills me…………

        ……….. and then I am going to make sure Auto Update if off everything from the Apple TV right through to the Sonos Speakers. 😀

          peterbault
          peterbault
          Enthusiast II
          May 24, 2022

          I usually always have auto update off but I still immediately manually update as soon as they’re available. I’ll definitely hold off on Sonos updates in the future once this is fixed

            ban25
            Enthusiast I
            May 24, 2022

            I am just going to keep going until this gets solved.

            It's now become a driver for me to get this addressed.

            When Sonos is working, it is a great system.

            I just have to keep the faith and keep going, and going and going…….

             

            Thanks for remaining positive. I am honestly tired. I keep coming back to this thread to see if there is any progress. Attempts to isolate this issue as being caused by anything other than Sonos’s 14.6 firmware update (and beyond) only seem to further clarify that it is not a third party issue. I 100% agree with you that when it works, and it has never not worked for me until now, Sonos is a fantastic system. I just hope they are able to resolve this as we are now past the 1 month mark.

            The end of the nightmare is close at hand for me...

             

            peterbault
            peterbault
            Enthusiast II
            May 24, 2022

            unfortunately Sonos is the only sound system with Wife Approval Factor for me

              Brad Porter
              Enthusiast II
              May 24, 2022


              The end of the nightmare is close at hand for me...

               

              Good luck @ban25 - I hope you find peace with the new system. I am just too smitten with the Sonos sound (for AV) and will just keep plugging away. 

              In my old house, I had Arcam AV8, 2 x REL 1200W subwoofers and M&K Speakers. It was awesome - until we moved of course! Sonos has been the only decent compromise in sound and is ‘New House’ (read Wife!) friendly. I am just going to stick with it. 

                Foxis
                Enthusiast II
                May 24, 2022

                Sadly, I spoke too soon. 14.8 does NOT fix this issue.

                Recent diagnostics when the problem happened: 1548160082

                  ban25
                  Enthusiast I
                  May 24, 2022


                  The end of the nightmare is close at hand for me...

                   

                  Good luck @ban25 - I hope you find peace with the new system. I am just too smitten with the Sonos sound (for AV) and will just keep plugging away. 

                  In my old house, I had Arcam AV8, 2 x REL 1200W subwoofers and M&K Speakers. It was awesome - until we moved of course! Sonos has been the only decent compromise in sound and is ‘New House’ (read Wife!) friendly. I am just going to stick with it. 

                  Thanks!  There’s an equipment train coming over the next several days, including the Soundbar+ on Saturday, so I’ll have a nice weekend project to work on. :)

                    Brad Porter
                    Enthusiast II
                    May 24, 2022

                    Just some proof that I have finally gone mad with a ‘wireless’ installation. 

                     

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