Home theater

Hi therei have a new Samsung 55 inch QLED (Q60B) and I can’t connect to my new gen 2 beam. It consistently says the message “your audio device is connects to a port that does not support ARC, please connect your device to HDMI (2) ARC port.” I have connected the HDMI cable to the rear of the tv in the ARC connection just above the audio out. what am I doing wrong? ThanksJoe

I have BEAM connected to a SONY Bravia KJ-49X9500H via HDMI.There is no problem with normal TV programs, commercials, movies, Amazon Prime Video, etc., but only during NHK news the audio stops working.I have tried various settings on the TV, but there is no improvement. Please tell me how to set this up.

HiI am using Apple TV 4K ( 1st gen). I just bought today  “Sonos ARC” if I want to use Apple TV 4K with this sound bar in order to get “Dolby Atmos” sound experience then how I can get it as my tv doesn’t have HDMI eARC port also. The problem is the Soundbar has only one HDMI ARC port! No other HDMI port available . if I connect input HDMI from “Apple TV 4K “ to Soundbar HDMI ARC port, then how I can connect my TV screen to this soundbar as there is no other HDMI port left on the soundbar!Any Suggestions please. i;e ; if need eARC HDMI converter , can you recommend any !thanks//Gazi

Hi!I would like to connect sound from my Projector Optoma UHD43 (Jack / SPDIF) to my SYMFONISK Picture frame speakers, which is the best way to do it? I also have UHD Cast Pro, but can’t figure out to setup sound streaming to SONOS. Also is there a cheap way to do it without buying AMP?

I’m trying to connecting a Sonos Beam gen2 and two One SL speakers to my projector, which is a Benq HT2050A. I believe the projector does not have HDMI ARC capabilities. Is there any hope? I’d love to at least be able to have the Beam work with the projector. Thank you for any help!

I’m debating replacing the Play 3 in the living room, which sits under the TV, with a Ray, for the obvious benefit of playing TV audio through it. Right now, the Play 3 just used for music and NPR and I don’t want to downgrade that capability. There’s only a slim chance of adding surrounds. (I know it sounds weird, but because of the house layout and available walls, the big TV with the beam is in a bedroom, and the living room TV is an afterthought.)

I’m really enjoying the SONOS Arc but last night encountered a frustrating problem that I could not resolve. On hearing a song I liked during the closing credits of a TV show I’d been watching, I found the song on Spotify and played it on the Arc, the TV was still ON but without the audio. Once the song from Spotify had finished I wanted to resume watching the TV but could not get TV audio back on the Arc. I tried adjusting the TV volume level, checked that Auto Play was switched on in the Arc settings, turned the TV off and then on again but nothing worked. I have the Arc connected to an LG OLED65C7V TV via the HDMI (ARC) output. I’m sure there must be a simple away of switching between TV and Music On the Arc but, whatever it is, I either couldn’t find it or it’s not working for me ! Any helpful advice would be much appreciated, thank you.

After updating to version 14.12, I re-tuned the trueplay tuning, the result is that the subwoofer sound is small, position, sub audio is 0, but the volume is low. I'm using a Gen 3 sub woofer.Hopefully sonos will fix this bug soon thank you

Hello. I have a Beam hooked up to my tv downstairs. I have two One SLs (surround) and mini Sub connected to the Beam group, and I use it for tv and music. I was thinking about getting a Five to connect to my turntable upstairs in the house. I am a bit confused about the extent to which I can use it with my existing products. If possible, I would like to be able to play the turntable upstairs on the Five by itself, upstairs and downstairs at the same time (on some or all of the existing speakers - not sure if the Beam is appropriate for this), and only downstairs. The Five would not need to support the tv. I was hoping I could just have two rooms set up (the existing tv room and the new turntable room upstairs) and create another grouping of them together and simply choose where to play the turntable. Are there issues here that I would need to consider, etc.? I have seen it suggested that I might need to only use the One SLs and mini Sub downstairs in conjunction with the Five. Thank yo

I have a Sonos beam, Sub Mini with two Sonos One SL. My Tv is an LG - 75" Class NanoCell 85 Series LED 4K UHD Smart webOS TV with a Firestick 4k Max. The beam is connected via eArc using a Rockfish 12’ 8k ultra high speed HDMI 2.1 cable. When I try to play content with Dolby Atmos on Disney+, Apple TV+ or HBO Max am only get Dolby Digital 5.1 output. No Atmos. Any tips to getting Dolby Atmos?

I’ve seen this topic before, but have never really seen any resolution.  I have had my system for about a year, and almost every day I have to reset it.  I have the Arc and two One SL for surrounds.  The Surrounds disconnect on a daily basis.  Now the sub has started doing it as well, and sometimes even the arc.  I will open the app and it can’t find anything in my system.  I unplug everything, and then it reconnects like nothing ever happened.  But it happens every day, and I can’t figure out how to fix it.  Does anyone know?  Thanks!

I’ve got the Sonos Surround Set. Just bought the Samsung QD-OLED, which has eArc.  I am now able to get Dolby Atmos and Dolby 5.1 etc through Netflix and Disney Plus, etc. However, when I put in some Blu-Rays where I should be getting Dolby or Dolby Atmos, all I’m getting is Stereo PCM. At the moment, my Blu-Ray player (Sony Ultra HD) is connected to the TV via HDMI cable. The Sonos Arc is connected to the TV via another HDMI cable. Am I missing something? I’ve looked at the menu on the Blu-Ray player, and I can’t see any settings that might need changed. Does anyone know how to sort this? 

Hi All. Here is my dilemma. I need to get my Connect my Sonos Arc from My Sony UBP 7000 Blu Ray player and From My Sony Blu Ray Player to my Optoma UHD35 for watching 3D Movies. Is HDFury Arcana my only option? 

Hi all. Has anyone got LPCM from DTS blu-rays using these pieces? I can get Dolby TrueHD and Atmos, but when I play a DTS disc all I get is “surround pcm.” I know the LG can’t play DTS, but I thought I’d be able to get 5.1 LPCM. Any help would be greatly appreciated. 

Hello all I would like advice on the positions of the arc and the two ones for atmos .the tv is wall mounted if I am wall mounting the arc is 4 inches enough clearance between the top of the arc and bottom of tv ? my sofa is against the rear wall and the ones are at ear height but against the wall to so I can get them behind me.how should I point the ones for best experience turned to face my sitting position or forward both pointing towards the tv screen ? Or to the centre of the room. I have used trueplay but the height sounds seem to be none existent.also do you have settings that best for the height and surround settings in the app?thabk you for your help

I realise there are previous threads about this, but I can’t find one which has not been closed for further comments, so I’m having to create a new thread to add my voice.Feature request Please enable Sonos Roams to act as rear surround speakers in a home theatre setup (or enable this on a future generation of the product if the current gen does not include necessary internal hardware).Why?1. Not everyone wants rear surrounds installed all the time. I only occasionally watch a movie where I want surrounds. It would be much easier for me to repurpose Sonos Roam’s from elsewhere in the house to serve as temporary surrounds for a few hours than it would with any other Sonos speaker. Furthermore, other companies seem to think there is a market for customers who want temporary battery powered surround speakers - e.g. see Philips Fidelio 7.1.2 and JBL Bar 5.1 / 9.1 / 800 / 1000. 2. Even for those who want surrounds installed all the time, I am expect there are some who would prefer to use sp

I have two Samsung Smart TVs each with one PlayBar connected.  For at least the past five years I have been using the Samsung IR remotes that came with each TV to control the volume of the PlayBar connected to that TV.Yesterday, BOTH PlayBars stopped responding to the volume + button but not the volume - button on each remote.I have power cycled the TVs, PlayBars, and reconnected the remotes.  The issue remains.  The PlayBar will recognize the volume + button one time to connect but after that it does not respond to the volume + key.I find it strange that something like this would happen with two different systems at the same time. 

I just received an ARC and am enjoying it but I have one nagging issue - when I play Spotify through my google TV, or directly through the sonos app, the music is very quiet. If I play it through the Xbox x Spotify app, it’s a good 20-30% louder. Am I missing something? I can just use my Xbox but the google tv is what I use the most.  The Xbox shows up as Dolby digital 5.1, and the other two come up as stereo pcm - could that be why it’s louder on the Xbox? I’m really at a loss.

I just set up a new LG 77 inch C2 Oled with an Arc, Sub (G3) and 2 One SLs, but everything is showing up as Stereo PCM, whether from my Apple TV, Xbox Series X, or PS5.  I’m new to Sonos (and LG), so I apologize if this is a stupid question.  

I have the Arc + Sub + 2x Ones setup as a surround system. Which is great for TV. But for music I can’t for the life of me work out how to turn off the Arc soundbar so it doesn’t interfere with the stereo presence of the Ones + Sub.I’ve triedsetting Ones to “full” (not “ambient”) setting "Music Level" in "Surround Audio" to be +15But I can stil hear the Arc.Furthermore if I turn up the Ones to +15I have to pump the Sub to +15 AND the Sub still gets lost so I have to boost bass in EQ as well and then it sounds 'off' AND if I don't reset the Sub and bass EQ to 0 each time then the next time someone watches TV (think kids in the morning) the whole house shakes. AND I can still hear the Arc.So that's not workable.How do I get just the Ones in stereo + Sub for music playback? Surely I don't have to disconnect/reconnect the whole surrount system and re-do Trueplay each time I swap between listening to music and TV do I?? Please tell me I’m missing something!Thanks for your help everyone.

hi everyone,  just got my new sonos set up, went full in.  arc, sub, 2 1’s for rear (along with a couple others for house).so far I am loving it, however I cannot seem to figure out how to get atmos (always showing pcm 5.1)I have an 85 inch Sony x900f which has an e-arc input.  what am I doing wrong? Netflix & Prime shows audio as only 5.1 when browsing any title.  Xbox audio settings say “dolby atmos for home theatre (hdmi only)”This might help explain better…..Peaky Blinders on the Netflix app built into tv shows 5.1Peaky blinders on the Netflix xbox app shows atmos ………. why? and how can I fix this? I would prefer not to have to run Netflix thru xbox to get atmos sound when available.  thank you to anyone who replies!  hope everyone has a wonderful holiday!  

We have multiple existing Sonos products and have just purchased an Arc to use with the new TV we are purchasing.  We want to get a Samsung, as we use Philo as a streaming service and they support it in their Apps, where no other TV maker does.  We are looking at a SAMSUNG 75" Class QN850B-Series Neo QLED 8K Smart TV - QN75QN850BFXZA at Sam’s club.  It is a 2022 model, and it is not a FRAME TV.  I am aware of the issues with older Samsung TVs and Arc, and just want to make sure they have been resolved before I move forward with purchasing this TV.  Thanks in advance for any help with this!

  Hi,Recently purchased a brand new sealed Sonos Arc and upon opening, I’ve noticed some oil/grease marks on the side grills. I spoke to the retailer who is well known in the UK and a swap was arranged. Just opened the new unit today and the same issue. The retailer has been sent the pictures and they are going to swap it again for me tomorrow.Anyone here experienced similar issues? It’s annoying as I’ve never had issues with Sonos and the packaging was intact on both deliveries including all seals etc. Thanks.  

My parents in their TV room have a Sonos connect:AMP and 2 old school analog speakers to listen to music in that room, but the TV was never connect. I now wanted to buy a SmartTV for them for christmas, as next to smart functionality I thought it would be able to connect to Sonos, yet found on the internet that not every Sonos is connectable. My question now is: is there any way to be able to connect the (not yet bought) smartTV to the sonos connect:AMP, with the 2 analog speakers also being connected? I now the connect:AMP only has one input, yet hope there is a kind of workaround. Please help me out, so I can give my parents a better movie watching experience! BTW they do have a Sonos Five, yet in another room...

Good eveningI have a beam sound bar connected to the HDMI arc port on the TV The sonos application says DTS 5.1 but if I choose Pcm 2.0 on the TV I get this formatWhich is better?