Home theater

How do you know if Amazon Video is broadcast in Dolby Atmos?

My new surrounds sound great with Movies, however they produce no sound when streaming from Youtube, Pandora, or Google Play Music. I have not been able to find a work around. Any suggestions? My Setup:Sonos ArcSonos Sub (Gen 2) Sonos OneSonos One SL ​​​​​​​

Hi,I've just plugged my ethernet cable into the Arc and disabled the WiFi on the Arc. It has now bumped my Sub and 2 One Sl's from the grouping. It is having problems reconnecting. My question is - is it not possible to run the Arc on Ethernet whilst the rest of the grouping runs on WiFi?Thanks in advance.

Hello,I am thinking of placing the Sonos One SL rear speaker as they are in the diagram. I have Sonos Arc under the tv and Sonos Sub (Gen3) next to the systems. What do you think? Will this work for surround sound when watching movies? Million thanks in advance.

HiJust curious what the HDMI cable Sonos supply with the ARC is capable of, is it HDMI 2.1 spec up to 48gbps or 18gbps.The reason I ask is in the future I may swap out a few of my HDMI cables so they are all up to 48gbps, once certified cables exist of course. Thanks

I am trying to connect my 12 year old Sony Bravia TV to my brand new Sonos Five using a 3.5 mm male to male cable. One end goes into the tv headphone output jack easily but the other end would not go fully into the 3.5 mm jack of the Sonos Five. I applied a slight force but no success. What am I doing wrong?

My cat ate my cable. I do not see peplacement cables for the connection between the Playbar and the TV. Is this a standard cable or is it specific to the Playbar?

Something rather strange. I have to turn up the volume via remote on the TV before the PVR volume control  will work. On turning off and on the volume on the TV resets itself to 0 without the slider bar showing it. meaning I run out of slider to get the volume to work at all. Might be in the TV settings. I have ARC and speakers turned off as only relates to HDMI connection > audio is of ( makes no difference anyway) and optical output set to RAW. Weird huh?. Any thoughts ? - would really like to solve this.Thanks in advance. Mike 

Hardware: LG C9, Sonos Beam, Nvidia Shield Pro (2019) Problem: Slight audio skipping when using Nvidia Shield Pro (2019) for streaming content (Netflix, HBO Go, Plex etc.)  I have a 2019 Shield Pro that I run a plex server off of. I have the Shield plugged in through HDMI and the Beam as well through HDMI to my LG C9.  When using the internal apps, the audio is fine and does not pause or skip. However, when using the Shield to do the same streaming of content, audio skipping is introduced. This did not happen on my old LG Tv with the Shield connected.    I have the shield set to play only Dolby codecs, as well as plex. I have verified that I am getting Dolby Digital 5.1 when streaming with the Shield in the Sonos app.    Has anyone else experienced this? Very frustrating to have spent money on something I can’t use for its main purpose.

Hi, so this may have been answered before but I couldn’t find it, so apologies - also, all this codec stuff is confusing as hell.Basically, I have a decent amount of Blu-rays and even some 4K Blu-rays that are encoded in DTS/DTS-HD. I have a Sony UBP-X700 player connected to LG C9 Via HDMI, LG C9 connected to Sonos Arc (+sub+one sl surrounds) via hdmi using eArc connection on the LG.As it stands, the only way to get sound from DTS discs is to set the TV to output PCM and that results in basic 2.0 stereo (annoying). I understand LG C9 has an available update that will output multichannel PCM, but the Arc doesn’t currently support this. So I haven’t yet updated the tv.So the questions are: if Sonos releases an update to support multi PCM, will this solve all my problems and the DTS will be converted by the LG to multi PCM and give me surround sound?alternatively, if Sonos don’t provide the update, or it wouldnt actually work like that… is there another solution for those particular discs

I am using my Sonos Beam on wifi channel 11 (Wireless router is on channel 1). Recently my Playstation PS4 Controllers started experience lag when I was using the Beam. Thinking it was wireless interference I connected the Beam to ethernet directly to my router and disabled the wifi but still was having this issue. The only time the issue goes away is when I disconnect the HDMI Arc from the Beam. As soon as i connect the HDMI Arc back to the Beam the PS4 controllers start lagging. Any suggestions?

Hi,I recently bought Sonos Arc sound bar and I absolutely love it. I am, however, having an issue in getting my TV to talk to it. When I turn my 2015 Samsung TV UA65JS9000WXXY on, it reverts back to internal speakers. I cannot then change sound output to Arc due to AnyNet+ connection error. Sonos app says it encountered connection issue. My initial workaround was to disconnect every HDMI input cables from Samsung One Connect box to get TV to talk to Arc. Then I figured if I turn my IPTV box on, it ‘unmutes’ Sonos Arc and I then start getting sound through it. I have to do this every time even if I want to use internal apps like Netflix. Although this turnaround works, it is very frustrating every single time. I am not quite sure if there is a bug in TV’s software. Does anyone have any suggestions or solutions?Cheers

After hours of movie watching , the ARC sound  just Cuts out…. When I shut the tv off and on again the sound comes back on… I have a top of the line Samsung QP82-R and it is not the issue. What’s up with this ARC and all the posts same as mine of sound suddenly going mute…??????

I have a Sonos Beam and 2 Sonos one speakers of which I would like to attach an android TV box to my Samsung 50” series 8 smart TV and receive the sound through the Sonos Beam. Currently the android tv box that I have attached to my tv is connected by HDMI cable. When trying to play through the android box the sound reverts to tv speakers rather than the Sonos beam. If I were to purchase a new android box with optical connection port and connect it to my tv with an optical cable Would this allow the sound to come through my Sonos Beam?your advice would be very much appreciated.cheersGraham

I have been running into intermittent distorted/choppy audio issues with my Sonos Beam only when using the HDMI audio input from smart TV. Wireless streaming is okay. The choppiness/distortion goes up and down when I adjust the Sonos volume and only happens when there is some audio input. When the audio source is changed to streaming music, the issue goes away. However, reverting to HDMI audio causes the distortion to re-appear. Power cycling the Beam seems to help temporarily but issue returns after a couple of days.My system includes a Beam and two Play:Ones in surround configuration. Distortion was only noticed in the Beam and not the surround Play:Ones. The Beam has a wired internet connection. I’ve tried switching the wireless channel between 11/6/1 but issue still persists.  The distorted sound only shows up when using the Sonos Beam. Audio is okay when using the TV speaker.  I have tried swapping the HDMI cable but issue still persists. I’ve disconnected all other HDMI inputs to

Hello everyone!   I hope someone can help me here! I cannot get Dolby Atmos to work on the Apple TV 4K, all I get is silence. If I play non-Atmos content from the Apple TV, it works perfectly. Also, i get Atmos just fine if i use the TV’s built in Apps, same goes for my Sony 4K Blu-Ray player too, Atmos discs and app content works perfectly, which is always confirmed with the Atmos logo appearing in the Sonos S2 app on the Now Playing screen.  I am only met with silence when trying to play Atmos enabled content on Apple TV, this goes for movies purchased from iTunes and movies on other apps such as Vudu, Netflix and Disney Plus. Atmos just wont work on AppleTV for me.   LG OLED BX 65” (2020 4k tv) Apple TV 4K Sonos Arc 5.1   Sonos Arc connected to LG TV via eARC port   In the LG OLED TV Audio Menu: eARC Toggle: On Digital Sound Out: Pass Through HDMI Input Format: Bitstream   In the Apple TV Audio Menu: Audio Output: HDMI Audio Format: Auto, Atmos Available Audio Mod

Hello community!I have just purchased my first Sonos setup:2 x Sonos One1 x Sonos Sub gen 31 x Sonos Arc My tv is a Panasonic VT60 55” with 1 ARC HDMI port.1 x Apple TV 4K I did a complete setup yesterday really exited to experience the setup.But something did not sound rigth and when digging a bit i understand my Arc plays Stereo 2.0. Been reading on the forum here and see there is an issue with LPCM or whatever it’s called and Sonos Arc not properly handling it. sorry, my sound skills are not all there yet 😳🤓 Then i did some more digging.Changed audio format from Auto on ATV to 5.1, but then i loose audio on Sonos Arc.Setting audio format back to Auto again and i go back to having stereo 2.0 on the Arc. Then i discovered something…Started Netflix on my ATV and started an episode of Star Trek Discovery.I pulled down the dropdown menu on ATV and see that i can select where to direct my audio, either HDMI or Airplay.so i tried using Airplay to direct the sound from ATV directly to the

Apologies if this has been somewhat answered somewhere deep in another thread! I’m not quite tecchy enough to work out where others’ set-ups will or won’t be similiar to mine. I promise I’ve done over an hour and a half of digging before deciding to add to the confusing spectacle of ‘will my set up work’ questions on this board!   I’ll try keep this short as possible to understand in the hope I don’t confuse things.   • I have ordered an Arc • I have an LG C9 with eARC • I use Infuse on my Apple TV 4K to stream my movies locally • In lots of cases my rips show as having TrueHD 7.1 Atmos - will they work and will I actually hear Atmos? • In some other cases my rips show as having DTS-HD MA 5.1 - will they work?   If I’ve missed any vital details that’ll help answer the question, please do let me know. Since I started reading these community posts (and Sonos’ repsonses in many cases), I’m worried I’ve really splashed out on a dud for my use case.   Thanks very much to all in

My Sonos Beam is connected by optical to my LG TV. Everything else is connected by HDMI. For some reason, the volume is extremely low when I'm using my Apple TV 4K or the Xbox One X. But the volume is full and rich with great surrounds when I'm using the Roku Ultra, LG 4K BD player, DirecTV, or streaming through the LG TV. I cannot figure out why the volume is so low on the ATV and Xbox. The sound is just so lifeless and quiet.  It sounds like the volume is coming through a 20” tv speaker system.

At what volume level is loudness effectively disabled on the arc? Thanks.

First time poster here…. we are considering an Arc for a home theater setup where the screen will take up most of the wall. There will be 4-6” of space above the TV, and based on room geography placing the Arc *above* the screen might give better sound (upside down so the Atmos speakers point towards the listener, instead of the ceiling in a normal setup).  Can you flip the channels on the Arc so that the left/right aren’t reverse when it’s upside down? Any other flags for this setup? Thanks!

The distance from the wall to the front of my wall mounted tv is 6 inches. If I use the arc wall mount and mount it as recommended the proper distance below the tv will the up firing speakers of the arc be impeded by the tv? 

As the title describes.I own an LG B9 on the latest firmware and the Sonos Arc on the latest firmware. When I need to increase the volume or lower it when using the TV remote, it is very slow, and I mean very slow. It can take up to 5-10 seconds before the volume actually lowers or increases. Sometimes I need to click 10+ times on my remote just to increase the volume or decrease it by one point. This has been so annoying to the point where I strictly use the Sonos S2 app just to control the volume of the Arc. Anyone here have the same issue with another LG tv or another brand?

My two play ones have been working fine but recently stopped. I’ve reset  as individuals and then  a stereo pair and work fine but as soon as add them as a surround sound they stop working and the revert to the green blinking lights. Can anyone offer any advice

Hi dear community!I just got a used Sonos Sub off a deal and I knew it is not working when I’m doing the purchase. However, after I got the Sub and did some testing to set it up I realized it is more complicated than I thought to fix it. So basically the devices just have a white LED constantly flashing, no response to anything, including hold the button to reset. I read from the support page that a constant white LED flash indicates boot failure. There are some interesting symptoms as well: when I connect it to ethernet cable, and search for devices using the iPhone app, it gives “found 0 Sonos product”,(instead of “No Products Found” when it completely powered off), and when I click the Setup button the app just crashes.  So basically I assumes there are some problems in the logic board, since it powers up fine and both boards looks in good shape(it’s already teared down). I have no other clues and searched around the community but can't seems to found any resources. For some reason