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Get help with your Sonos Ace

  • 322 Topics
  • 1,910 Replies
322 Topics
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craigskiHeadliner I
asked in Headphones
Ace Headphones ANC

Question for those that have the Ace: Can the ANC mode be set for different type of source?eg ON for listening to music on phone, but when taking a call it automatically turns OFF, and then ON back again when reverting back to music. 

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melvimbe
5 months ago
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TimanSkillsContributor I
posted in Headphones
My SONOS Ace's are leaking sound

I recently got my SONOS Ace’s a couple of weeks ago and I am absolutely loving them. I mostly use them in my shared office space due to the dual connectivity between my phone and PC. Unfortunately, it sounds like the sound from my headphones are “leaking” so loudly that someone on the opposite side of the office can make out what song I am listening to! It’s a shame because I really wanted to have the full listening experience of my headphones but I need to now think about how loud I am putting them.SONOS Ace product page - “Personal listening perfected”Otherwise I am really happy with them but this is a real stickler

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T
5 months ago
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RDB9296Contributor I
asked in Headphones
Sonos Ace - one ear playback

I seem to only get significant sound from left ear….very slight on right. Tried on different devices, phone and laptop using Spotify or YY. Any thoughts. Worked fine initially.

1831
AjTrek1
5 months ago
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vistoContributor I
asked in Headphones
New Sonos Ace doesn't show under my System

Just picked up a pair of Ace.  I’m impressed thus far.  My question is why the Ace doesn’t appear under my ‘System’ with all my other Sonos gear?  Is there a way to add it?I’d also like to purchase the extended warranty for them.  Does anyone know how to do that?

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V
5 months ago
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Mark DerrickContributor I
asked in Headphones
Sonos Ace - Static

Just had my new Ace delivered, and there seems to be a slightly varying static sound coming from the right headset.Anyone getting this too?  

317452
R
5 months ago
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CellistContributor I
asked in Headphones
charging headphones

Is it  possible to charge with an iPad Adapter 20W, or shoudn‘t I do that, because it‘s not good for the headphones?

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L
5 months ago
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T55ddyContributor I
asked in Headphones
ace headphones

What is the timeline for Ace headphones to connect to Beam? 

923
jgatie
5 months ago
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amitaibarContributor I
asked in Headphones
After firmware upgrade when Sonos ace is on there is no light

After firmware to 2.9.3 firmware upgrade last night I see there is no status light when the headphones are on.Also firmware upgrade failed and the headphones failed to connect to connect and i had to restart it few times unti it succeeded. 

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AjTrek1
5 months ago
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AppajipjipContributor I
asked in Headphones
Sonos ace multipoint Macbook and iPhone

Multipoint between a Mac and iPhone doesn't work smoothly. When I have Spotify playing on my mobile and am simultaneously connected to the MacBook, I can't resume playback after taking off the headset. It pauses after 1-3 seconds, and I don’t hear a sound. I then have to first switch back to the MacBook sound in the sound settings tab on my Mac, then reactivate SONOS, and only then can I resume playback on my iPhone. Does anyone have an explanation? 

3651
Corry P
5 months ago
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AdityaSharmaContributor I
asked in Headphones
Audio issue in teams call

I have recently bought sonos ace and when i plug the 3.5 mm jack and take calls on my laptop on teams the other person can't hear me properly. Is this something that can be fixed. Works perfectly fine with bluetooth.

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B
5 months ago
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MordorfContributor II
asked in Headphones
Sonos Playlist > Arc > TV Audio Swap > Ace

So it seems you can't play your Sonos playlist to your Sonos Ace headphones!!!!! WTF!!!!!As a work around would it be possible to play the playlist out of an Arc and use TV Audio swap to transfer the output to the headphones? If so would I be able to use the sonos app to select a different track from the playlist etc as I would if playing to a normal sonos speaker? Also what is the range like for TV Audio Swap, how close do the headphones need to be to the Arc?

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jgatie
5 months ago
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CiberkidsContributor I
asked in Headphones
feature request: dual (or more) sonos ace for arc 2

When I saw the Sonos ace I thought that my search for a reliable set up for looking the tv with my wife while my son is sleeping was over... I could put away dual Bluetooth pairing, crap device that only works In stereo that force me to change every time the setting since the audio stream is silent over spdif... A nightmare… Then I researched and I found out that the Sonos ace can only be paired one at a time to the wifi with Sonos arc to listen to tv and that was a bummer… If it possible I would like to make a feature request to make possible to use two Sonos ace at a time with Sonos arc so I can watch tv with my wife while my children are sleeping in the evening.I would buy immediately 2 of these headset even 3:) Please

250319
R
6 months ago
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bcpAvid Contributor I
asked in Headphones
why, exactly, would Sonos introduce headphones?

I seriously don’t get it. I’m an early ambassador for Sonos. Love the products. Have owned over 20 components over 2 homes for years. I stuck with Sonos through the S2 upgrade. But, the premise is multiple zones synced to play the same thing or multiple separate zones. I don’t get offering $400 headphones. There are literally hundreds of quality headphones that are equal in sound quality and more compatible with multiple streaming/ Bluetooth/ plug in platforms.Help me understand how this product fits…

913
V
6 months ago
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Kirky1Contributor II
asked in Headphones
playing music on ace through sonos app

I have just received my ace headphones and can't believe I can't play music via the sonos app. What a joke, the app literally just allows access to the settings. Along with next to no functionality with Android devices I feel really let down by Sonos. How long have they known they were releasing headphones and they come out with this s##t show. 

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N
6 months ago
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MattyAContributor I
asked in Headphones
Can you listen to a vinyl record with the new Sonos Headphones?

I currently listen to my vinyl collection through my sonos speakers.   Is there any way to listen to them with the new headphones? I have read dozens of threads but can’t find a yes or no answer?  My record player is connected to the system via a Play 5 v2.

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F
6 months ago
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WolfgangJankerContributor I
asked in Headphones
headphones

I would like to know  if or when the Headphones will operate together with my good old playbar. Thx

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W
6 months ago
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QuarterpeachContributor I
asked in Headphones
Sonos Ace don’t have an idle turn off when not wearing?

Sonos Ace don’t have an idle trun off and trun on again when wearing?

1623
T
6 months ago
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LeroyfilonContributor I
posted in Headphones
Sonos Ace listening together

Am i stupid for thinking i could listen with my partner together if there’s a bundle package for sale? I just received the two, which i bought because there’s a baby on its way and we got these so we could still watch movies without waking the baby up. After some struggling i finally got each individually connected and was excited to test them together. Not an option. Unable to pair them together.Now..  why on earth would you offer a pair on the website when you can’t listen together?I feel so stupid for thinking i was able to listen together. Really hope this is gonna be supported in an update.   

40313
L
6 months ago
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KevByrneContributor I
asked in Headphones
sonos ace sound issue

I recently purchased the Sonos Ace headphones and I’am getting sound like a record skipping when on tv swap, especially with Apple TV 4K 

1472
K
6 months ago
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lathamspeasContributor I
asked in Headphones
Ace TV Audio Swap for Amp, Playbar, and Playbase

I have seen that the Sonos Ace headphones will have TV Audio Swap at launch for the Arc and will have updates to add that same functionality for the Beam Gen 1 and 2 and the Ray. Is there any reason that the Amp, Playbar, and Playbase would be excluded from that functionality? I’d understand if it was about Dolby Atmos and limited to just the Arc soundbar, but with the Beam and Ray soundbars not being true Dolby Atmos either, I’m wondering if the Amp, Playbar, and Playbase would also be considered for future functionality. 

154322
M
6 months ago
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jara28Contributor II
asked in Headphones
SONOS Ace

 Hello, I have some Sonos ACE and even if I have the usage detection function active, it doesn't work. If I take off the headphones, the music doesn't pause. What can I do?

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J
6 months ago
Seattle_JC
Seattle_JCContributor I
posted in Headphones
Sonos Ace, The Morning After: On Their Way Back for Refund

As an avid Sonos fanboy, I am crushed. For the first time in my long Sonos relationship, thanks the new Ace headphones, I have experienced a terrible user experience from their products.Initially, I was forgiving with the lack of Android support at launch (I have an iPad and my wife has an iPhone), but it became immediately clear that Sonos has shipped a half-baked product. Frustratingly, the hardware has built-in-in functionally for many features, but the software cannot fully support them.I was mostly excited with the touch pass feature between my Arc and Ace headphones. This was the killer feature that I was waiting for. Dolby Atmos and head tracking? Sign me up! After spending a solid hour just making the handshake happen between the Arc and the Ace, I still could not get this feature to work, either with the content key or through the app. By the end of the night, I was left with a fancy pair of Bluetooth headphones. Before heading to bed, defeated, I logged into my Sonos account

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6 months ago
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Kerbal's A GonnaContributor I
asked in Headphones
sonos ace PC bluetooth connectivity issue

Got myself the Ace recently, delightful headphones to own, but I've had nothing but trouble connecting to my PC. 7800x3d ASUS Prime B650M-A Wi-Fi II DDR5 if that helps.First and foremost, my phone (flip 5) pairs seamlessly. OOB and currently. On my computer, it detected it quickly but there was a tonne of drop-out, lag, and static. In attempting to resolve the issue I restarted my pc a few times and had to repair the headphones each time. Multi-point made no difference.They were working perfectly for 20 minutes, restarted my computer to test reconnecting again. Couldn't reconnect, couldn't remove, couldn't re-pair. Factory reset the headphones, fiddled with bluetooth drivers, deleted a few in the hidden tab, it connected again. Switched audio back to phone, same issue.Repeat steps, doesn't find headphones. Disable and re-enable bluetooth drivers, 404. Re-install drivers, 404. Currently moving onto slightly more nuclear options: windows repair, full power-down, re-install windows(keep f

16626
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6 months ago
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Mr WiSHContributor I
asked in Headphones
Sonos Ace status light

What should the behavior of the status light be on the Sonos Ace headphones? My understanding is that when you aren’t wearing them you should see the status light illuminated. If so, that is not what I am currently observing. The only time I see the status light is when I turn on or off the headphones. It will turn blue for a second. Or when I have it plugged in to charge it shows a solid orange light (only when device is turned off). I have tried leaving the headphones on and forgetting the bluetooth connection to my phone. Should this not show a solid white light? Again, this is not what I am experiencing.

6212
M
6 months ago
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RL609Contributor I
asked in Headphones
Anyone know how connect Sonos Ace to Sonos App on Pixel 7 pro??

Having serious issues connecting Ace to the App on my Pixel 7 pro. The App cannot find them at all. Here’s what i have tried so faruninstall re-install app factory reset of headphones installing the app on my work phone (iphone) and then connecting Ace. This worked fine, and the headphones are recognised there.  But the App on my Pixel 7 Pro still won’t find them, even after repeating combinations of steps 1 & 2 above together with switching off bluebutooth on the iphone. tried going through the suggestions on a previous thread  is there any way to actually have the Sonos App on Android recognise the Ace? If i can’t use them in combination with the Arc for movies/games or adjust the basic EQ I might just return them.

2152
R
6 months ago
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