SONOS ACE : Impossible to stop Bluetooth with usb-c to jack cable

For information, my electric field meter is a tenmars TM-195 :

The wired mode and a good ANC are my criteria of selection.

Isn’t the signal you’re seeing just the Ace .BLE beacon, that allows connection to the Sonos App on say a mobile phone or tablet, even if it’s not Bluetooth paired with that phone/tablet, so that a user can go onto adjust EQ (Bass/Treble), Spatial Audio, Head Tracking, other settings etc? The settings that are not available via the hardware buttons on the Ace itself.

The only Sonos folks who post in this forum are moderators, not engineers. They may be able to pass on the question, but I wouldn’t think you’d get a quick reply, if at all. 

Not sure what “high” and “low” would mean in this case, but if you are afraid of radiation maybe using a bluetooth/wifi enabled headphone isn’t the best of ideas?

Exactly what are the advantages of using the Sonos Ace over some quality wired headphones which do not have Bluetooth or WiFi if you are only going to use them wired? 

Thanks,

I think effectively the Sonos Ace continues to communicate in Bluetooth to use the Sonos application : this allow to configure it (equalizer, head tracking, ...) but the sound is transmit by wired. There is no airplan mode.

With my old headphone, in wired : Only volume, next/previous music and ANC on/off are available.

From french user guide :.

"Le Bluetooth est désactivé lorsque Sonos Ace est connecté à un appareil avec un câble USB-C. La lumière affichera un blanc fixe."

Thanks,

I go to ask directly to Sonos by mail.

I work in an open space and I need a good active noise cancelling. Do you know other models only wired, with ANC and at this price ? Me, not.

Sonos Ace is a very good product but it's a problem for me. For example, I have 10V/m at 5cm of my box wifi (I don't know if it's the same frequency).. Electrical radiation can cause tissue heating.

​@SebMoi 

I’m really not understanding your issue as it appears it could have been easily avoided.

1. The Ace was designed as a headset to audio swap with specific Sonos sound bars
2. The Ace also offers BT connectivity with a source that can transmit audio to them via BT
3. The Ace also offers connectivity via USB-C to an audio source

You obviously have a specific use case for headphones which is number three (3) above. That said why did you purchase the Ace knowing it has BT capability that you prefer not to use; as there are plenty of wired headsets with no BT capability on the market? 🤔

Click here for wired headsets with no BT

You are off topic.

Off topic???? 🤔

This is what you wrote…. 

• “I work in an open space and I need a good active noise cancelling. Do you know other models only wired, with ANC and at this price ? Me, not.”

However, if you believe I’m off -topic….then so be it.  I'll not add anymore to this thread. Good luck to find what you’re looking for.

Come on. You use a Sonos headphone out of context and literally ask for a list of noise cancelling headphones without bluetooth. I’m not prepared to start a discussion about the the tissue heating effects of bluetooth, but if you do not want this kind of radiation you should not have bought a wireless headphone. Even without bluetooth (probably the BLE that Sonos never turns off) with the USB-C connector the headphones are battery operated, which could also cause electrical effects.

The topic is : "Impossible to stop Bluetooth with usb-c to jack cable"

I seach a solution or a support contact for my Sonos Ace because I love it (the best active noise canceling for open space), not other.

The user manuel says :

"Note that the Bluetooth functionality of the Sonos Ace is disabled when connected to a wired audio source. This means that you cannot adjust the settings of the Sonos Ace in the Sonos app as long as a wired audio source is used. To access the Sonos Ace settings in the app, disconnect the USB-C cable from the Sonos Ace, and then wait for it to reconnect to your mobile device."

It's false, I think it's a software bug.

An old Bose QC35 do it (airplane mode) with ANC always on.

Normaly use the câble is most good to save battery, for the sound (no codec compression), for no radiative EMI and I can use ANC.

Here, a person who thinks that the Bluetooth is off in wired mode and stop the bluetooth or the SONOS application of his phone : It's as he puts a wifi box in his head during several hours.

I think it's easy to correct this in a new firmware, if there is no other solution.

From a personal point of view - I hope that things are not changed too much here. If I connect Ace to my iPad Pro I hear it switch from its multipoint (two) Bluetooth connections to the wired connection and hear the earcon as it switches that connection. The Ace begins charging and the status LED switches to amber to indicate the Ace is charging. The LED switches to green when the Ace is fully charged.

In this wired state I am able to play from native Apps, like Amazon Music etc. (which shows the connection as wired) see attached. I can though still open the Sonos App and see the Ace and go into its settings and adjust EQ, Balance, Start/Stop playback etc. I assume that’s over the .BLE connection, rather than the original Bluetooth link🤔?

I just hope that things stay working that way - when I uncable the Ace I hear it switch back to the two (full) Bluetooth connections - multipoint in my case, as I hear it link back to my iPhone too aswell as the iPad Pro.

Hi ​@Ken_Griffiths 

Thanks for this - I just checked again and see the same as you. I guess I did not give the app sufficient time to realise Ace was connected in my last test!

So ​@SebMoi, it does indeed seem that the Bluetooth radio is kept on in order to provide you with settings for the headphones in the Sonos app - I honestly don’t know if we’d want to change this behaviour or not, but your feature request stands, nonetheless.

I hope this helps.

Just to say ​@SebMoi I wasn’t trying to impede your ‘feature request’ here, more the case that I like the way things work at the moment with the Ace and hope that doesn’t change too much from my own use-case perspective, but if users prefer to have a toggle option to disable the radios when in wired mode and not have the options to access the Ace settings via the Sonos App, or maybe not have the headset automatically connect back to devices over Bluetooth when the cable is removed etc. then I guess that’s fine - but would prefer it if users are given a choice here. I just much prefer the convenience of leaving the radios enabled at all times, with App access etc.

So ​@Corry P 

Thanks,

I think if it's only software, it's possible to add condition to stop bluetooth (ex : If wired and no pairing after 1 minutes, then stop bluetooth).

It's possible to add also a parameter inside application to say stop bluetooth at Sonos Ace.

And I confirm the level of wave is really very high if the Sonos Ace is not paired with the application by bluetooth.

In my work, I am currently surtounded by bluetooth transmitters (for battery management system)... I do not want to add any.

 ​@SebMoi